Russ Darrow Chrysler Dodge Jeep RAM of Madison

Very good work done! Will take all my Amazon van there for warranty work. Very close to the station I’m located at. Thank you! for warranty work. Very close to the station I’m located at. Thank you! More

Lucas Barnum help us with our purchase, he’s very knowledgeable and very helpful explaining all the new features on our Jeep. We always come back to Russ Darrow for their friendly service. knowledgeable and very helpful explaining all the new features on our Jeep. We always come back to Russ Darrow for their friendly service. More

Service was terrific thank you!It was a recall issue on Service was terrific thank you! It was a recall issue on my Jeep. Jake, in the service depart, was very helpful. He understood what I needed and made Service was terrific thank you! It was a recall issue on my Jeep. Jake, in the service depart, was very helpful. He understood what I needed and made immediate accommodations to get the service completed. The pickup was very fast and efficient. Also I'd like to recognize the person who actually turned the screws. Thank you for the attention to detail! I appreciated the 'customer sanitary' station too. Everyone at Russ Darrow that helped me through this was A-Plus Gold Star. Thank you!! More

Very knowledgeable staff. My associate, Jeremy, was right on top of the transaction to give me the best of choices available. Would definitely buy here again. on top of the transaction to give me the best of choices available. Would definitely buy here again. More

Thank you Lucas for your excellent knowledge and service when we purchased our car. You knew the answers for all of our questions and we appreciate the thorough review of the car’s features after purchasing when we purchased our car. You knew the answers for all of our questions and we appreciate the thorough review of the car’s features after purchasing. Thanks Joulian for making the paperwork process understandable and efficient. More

Had an appointment to have my brakes checked an alignment at 1 PM. I got there at 12:30. However, they weren’t ready to check me out until 4:30 pm same day. I went to the service desk numerous t alignment at 1 PM. I got there at 12:30. However, they weren’t ready to check me out until 4:30 pm same day. I went to the service desk numerous times only to be told I’d be another 45 minutes. They suggested that I would need four new tires. They showed me a sale if you buy three get one free. I asked if I would have to pay for an alignment and was told no if you buy and install the tires here. When I went to check out, I was charged $85 for the alignment, plus the Cost for the tires, an additional hundred dollars to install them. I felt they weren’t forthcoming about the alignment fee which originally was told not applicable if new tires were installed and the additional hundred dollars to install the tires. Also, when I asked why did it take so long they responded with “we had to go get the tires we did not have them in stock”. At no other time when I went up to the service desk throughout the day did they mention they had to go get the tires. I really don’t mind paying for things if I am told up front and I don’t mind waiting. However, I just felt that I was taken advantage of and mis-informed. Makes me question their motive? Or was this the old “she’s a woman” scenario- take advantage of her?????? Not sure. More

I went in knowing what I was looking for. Nate met us right at the door and helped us get exactly that so I left with the vehicle I wanted that day. right at the door and helped us get exactly that so I left with the vehicle I wanted that day. More

Felt Covid-19 safe and the service was completed quickly. I was greeted nicely was well informed and shown thru the invoice thoroughly. Car wash is always appreciated. I was greeted nicely was well informed and shown thru the invoice thoroughly. Car wash is always appreciated. More

Great People to work with! No pressure and very Great People to work with! No pressure and very informative. I would be happy to work with this this group again. Great overall buying experie Great People to work with! No pressure and very informative. I would be happy to work with this this group again. Great overall buying experience! More

This is the fifth vehicle we’ve purchased from Russ Darrow because of the customer service and service on our vehicles. We will always purchase our vehicles through Russ Darrow Darrow because of the customer service and service on our vehicles. We will always purchase our vehicles through Russ Darrow More