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Russ Darrow Chrysler Dodge Jeep RAM of Madison
Madison, WI
530 Reviews
Russ Darrow Chrysler Dodge Jeep RAM of Madison, WI, is your trusted source for new and pre-owned vehicles from Chrysler, Dodge, Jeep, and RAM. Whether you're in the market for a rugged Jeep SUV, a powerful RAM truck, or a family-friendly Chrysler sedan, we offer a wide selection to meet your needs. Our expert team is committed to providing exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle undergoes a thorough inspection to ensure quality and reliability. Visit Russ Darrow Chrysler Dodge Jeep RAM of Madison today for an unbeatable selection, competitive pricing, and exceptional service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 530 reviews
March 13, 2025
I was told after a test drive everything was good to go. I picked my Jeep up at my Grandsons house in Madison Sunday because that's where it broke down and had to be towed to Russ Darrow. On the way home to I picked my Jeep up at my Grandsons house in Madison Sunday because that's where it broke down and had to be towed to Russ Darrow. On the way home to Green Bay it was shimmying in the front, there was clunking under the vehicle and my cruise control gave me an error to fix it immediately. I drove it to Chrysler World Monday and they informed me the front sway bars need replacing, the back shocks and mounts need replacing because they were leaking, Also the steering needs replacing. And the tires need balancing . It was very disheartening the amount of things missed and needing replacement. This vehicle only has just under 36000 miles and should not be this bad. Very disappointed at the overall quality of this vehicle. More
by Zamaki59
Verified CustomerEmployees Worked With
March 13, 2025
Good response to service needs. The service department is courteous, explains service needs and services the auto quickly. The service department is courteous, explains service needs and services the auto quickly. More
by janisfrederking
Employees Worked With
March 13, 2025
They service was very nice and they answered the question I needed with good advice I needed with good advice More
by maryhobson1958
March 13, 2025
Excellent and efficient customer service! Waiting room is very pleasant and enjoy the free popcorn and hot drink! Waiting room is very pleasant and enjoy the free popcorn and hot drink! More
by WORC2102
Employees Worked With
March 13, 2025
Chris was super helpful, the service was fast, and he saved me a ton of money! saved me a ton of money! More
by yellek152
March 13, 2025
0 communication between sales and management, the sales guy was a bothersome guy who did nothing but talk and lie about what they did and did not have available. We found a new car at a competitor in anoth guy was a bothersome guy who did nothing but talk and lie about what they did and did not have available. We found a new car at a competitor in another city. More
by ccisap
March 10, 2025
Good customer service helped with what I needed would recommend going there to others and family. recommend going there to others and family. More
by JHERRITZ0929
March 09, 2025
Great service provided by Bryan and technicians. Always very helpful and interested in my concerns and questions about my truck. Always very helpful and interested in my concerns and questions about my truck. More
by VINCE.44
Employees Worked With
March 08, 2025
Great experience, warranty work done correctly. Found an exhaust leak, repaired that very satisfied. Would recommend this dealership to everyone. Found an exhaust leak, repaired that very satisfied. Would recommend this dealership to everyone. More
by Daas
Employees Worked With
March 08, 2025
Got me in and out quickly the uber was prompt should I smell oil when driving now smell oil when driving now More
by lavernp60
Employees Worked With
