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Rusnak/Westlake Audi - Service Center
Thousand Oaks, CA
165 Reviews
165 Reviews of Rusnak/Westlake Audi - Service Center
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April 26, 2018
Excellent and timely service Rusnak Audi has excellent and very knowledgeable service technicians who always provide the best of service in a timely manner. This is my second Audi Rusnak Audi has excellent and very knowledgeable service technicians who always provide the best of service in a timely manner. This is my second Audi and I have been having my cars serviced there for the past 10 years and would go nowhere else. Everyone has always been very helpful with answering all my questions and providing me with a very nice loaner car when needed. I recommend this dealership to my friends and clients. More
by Dogwalker
March 31, 2018
45000 mile service, new tires It was very easy to schedule the appointment online. Helpful and friendly people. In and out quickly with loaner available on premises. Work done on t It was very easy to schedule the appointment online. Helpful and friendly people. In and out quickly with loaner available on premises. Work done on time. More
by Audiowner
Employees Worked With
Jesus
March 31, 2018
Regular Service Old quality but very expensive, $430.00 for an oil change and car wash ridiculously expensive. The vast majority of the charge was for labor and I don Old quality but very expensive, $430.00 for an oil change and car wash ridiculously expensive. The vast majority of the charge was for labor and I don’t believe an oil change is really that labor intensive. More
by Rick
Employees Worked With
March 16, 2018
professional service The process was easy, from start to finish auto was repaired, used a coupon sent in the mail and saved 15% Jesus Gonzales was my service advisor The process was easy, from start to finish auto was repaired, used a coupon sent in the mail and saved 15% Jesus Gonzales was my service advisor and provided excellent service More
by Michael Handelman
Employees Worked With
Jesus Gonzalez
March 13, 2018
Pinnacle of Customer Service The service here blows away any competition from any other dealership I have worked with so far. Service staff take the extra time to explain any repa The service here blows away any competition from any other dealership I have worked with so far. Service staff take the extra time to explain any repair or service item, and all options that you have for dealing with it. They will take the time to actually check records and make sure that the customer does not do the same service twice, or overlook a potential coupon. Tires aren't checked on the ground with 30% of it hidden - the car is put on a lift and properly evaluated. It's so simple to execute properly, but many service centers just don't take the time, and Rusnak/Westlake Audi does everything right. Right for the customer and right for the vehicle. More
by A6_driver
March 06, 2018
Service and Tires prompt and efficient service did everything needed in one appointment We also needed unscheduled tire alignment and you were able to help us that sam prompt and efficient service did everything needed in one appointment We also needed unscheduled tire alignment and you were able to help us that same day. More
by tpsmjs
Employees Worked With
Rick Galloway
February 28, 2018
5 Star treatment Rusnack Audi TO Can’t say enough about Carl - service manager Goes out of his way to deliver and resolve issues. Always in and out with 5 star treatment. Thank y Can’t say enough about Carl - service manager Goes out of his way to deliver and resolve issues. Always in and out with 5 star treatment. Thank you Carl! Second new Audi in 2 years at Rusnack Audi TO because of you! More
by Kimberly
Employees Worked With
Carl Seehoffer, Kareem Alayoubi
February 28, 2018
Excellence The people who work here are very professional and knowledgeable of their work. They did excellent job and I'm very please. I will always take my Audi The people who work here are very professional and knowledgeable of their work. They did excellent job and I'm very please. I will always take my Audi A7 to Rusnak Westlake Audi for whatever service needed. More
by LegnaA7
Employees Worked With
Reed, Galloway
February 20, 2018
Complete Confidence in the Service Department I know that my vehicle will be returned with the necessary repairs done according to Audi specifications. Carl and Jesus coordinated my repairs in a I know that my vehicle will be returned with the necessary repairs done according to Audi specifications. Carl and Jesus coordinated my repairs in a timely manner and insured that I had a loaner vehicle in the interim. First class service. More
by 7938ret
Employees Worked With
Jesus, Carl Seehoffer
February 16, 2018
Very pleasant and efficient When I arrived at the dealership I was treated right away by a service member who I explained all the problems with the car to. My service assistant r When I arrived at the dealership I was treated right away by a service member who I explained all the problems with the car to. My service assistant right away sent me over to get set up with a loaner while all the paper work was being drawn up. I was in and out with a loaner and my car completely taken care of within 10 minuets. More
by Flash13
Employees Worked With
