Rusnak/Westlake Audi - Service Center

Edgar made the leasing of my car a great experience. He fully explained the operation of the car clearly. I would go back for my next purchase. fully explained the operation of the car clearly. I would go back for my next purchase. More

My wife and I work in the motion picture industry and commute 40 miles each day to Los Angeles from Ventura County. We were searching for a stylish commuter car and we recently purchased a pre-owned Audi commute 40 miles each day to Los Angeles from Ventura County. We were searching for a stylish commuter car and we recently purchased a pre-owned Audi A 4 from Rusnak Audi Westlake. Though we live in the area, I had never purchased a car from the Thousand Oaks Auto Mall because I had a mistaken impression that one had to go out of the area for a fair deal and affordable service. Faye was our sales rep and she was genuinely kind without a hint of high pressure. She helped us find the best financing and car for our needs. We love our A 4 Quattro for it's great fuel economy and superior handling. Soon after we had an issue with a warning light regarding the engine. The joy of purchasing a vehicle that one can spend a significant part of their life in can quickly be crushed by the fears of major mechanical difficulties and expense. Ted Moreno, the GM, as well as Barbara and Carl in Service helped us through this issue with genuine care and concern. I met with Ted on the Monday morning he returned from a holiday, and with phones ringing and busy activity, he still gave me 100% attention and concern with our issue. The issue turned out to be an Audi recalled cam issue and was repaired promptly by the dealership. Though I have purchased pre-owned vehicles from individuals and small independent dealers in the past, my decision to entrust Westlake Audi Rusnak made all the difference. I could have never gotten the support, care and concern I received with this issue anywhere else. The employees seem happy and content. Mr Rusnak is doing something right, and I will be a loyal customer in the future. This may sound like a too good to be true story posted for marketing, but I am a real customer, who is genuinely satisfied with my experience. Thanks to all involved. More

My 2010 Q5, had developed a rattle that had been getting progressively worse over the last month. Both Richard Ruiz,Carl and Aaron in the Service Dept. went the extra mile to determine where the problem was progressively worse over the last month. Both Richard Ruiz,Carl and Aaron in the Service Dept. went the extra mile to determine where the problem was coming from and then fixing the rattle. Richard Ruiz, always communicated with me what was done and a time frame needed to fix the problem. I have always been treated with care and respect in my dealings with Rusnak Audi Westlake Village, Service Department. Kudos to them! More

I needed oil for my Audi and Rich helped me out. Super fast and friendly service. He put the oil in my car while I waited (which was about 2 minutes). It was also nice to see they remodeled the dealership fast and friendly service. He put the oil in my car while I waited (which was about 2 minutes). It was also nice to see they remodeled the dealership. It looks very nice in there now. I know my next car will be another Audi! More