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Rusnak/Westlake Audi - Service Center

Thousand Oaks, CA

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165 Reviews

165 Reviews of Rusnak/Westlake Audi - Service Center

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October 02, 2015

Great Service As usual, everyone in the service department was a pleasure to work with. I made an appointment on very short notice and they accommodated me. Adam ke More

by GaryF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 07, 2015 -

Rusnak/Westlake Audi responded

Thank you, Gary, for the 5-Star Review! Adam is top-notch, and I know he works hard to meet his customers' needs! We're glad to have you as a loyal customer! - Sally S., General Manager

October 02, 2015

Routine Excellent Service Visit Great job, usual excellent attention to customer service and got me in and out in a timely fashion. Went over status of car and made sure everything w More

by sbeaven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 07, 2015 -

Rusnak/Westlake Audi responded

Thank you for the wonderful review! Glad to hear that your experience was a great one. - Sally S., General Manager

October 01, 2015

Service to repair convertible top and light assembly My service advisor did a great job diagnosing the repair, communicating with me and completing the work ahead of schedule. He then went above and bey More

by TT Lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Ruiz
Oct 07, 2015 -

Rusnak/Westlake Audi responded

So happy to hear that your experience was exceptional! We hope you'll be back to see us again! - Sally S., General Manager

September 15, 2015

GREAT EXPERIENCE ADAM IN SERVICE DID AN EXCELLENT JOB IN KEEPING ME INFORMED. HE IS AN EXCELLENT EXAMPLE OF HOW CUSTOMERS SHOULD BE TREATED. WELL DONE ADAM!!!!!!!!!! More

by mkirk123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 24, 2015 -

Rusnak/Westlake Audi responded

Thank you for the kind remards for Adam and our service team! We're proud to have him on board, and I'm so happy to hear that he made your experience with us a great one! - Sally S., General Manager

September 10, 2015

mil lite on got instant attention and a rental car immediately only prob;em is that when I can it takes forever to a a live person on phone..very frustrating More

by maurice glick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jesse in service
September 04, 2015

Courtesy and efficiency Adam does a great job accommodating my schedule and doing what's right for the car and budget. Friendly staff. Fast in and out. A great reason to get More

by Jk123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Abigail
Sep 11, 2015 -

Rusnak/Westlake Audi responded

Thank you for the 5-Star Review, and the compliments to Adam! We're very proud of his work! - Sally S., General Manager

September 02, 2015

warranty service Richard kept us informed as to the progress of repairs. We did not have to call him to find out when our car would be ready More

by Debbie's R8 Spyder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Ruiz
Sep 11, 2015 -

Rusnak/Westlake Audi responded

Thank you for the 5-Star Review! I am happy to hear that Richard was able to help you! - Sally S., General Manager

September 01, 2015

Outstanding service and customer relationship. I've been to numerous car dealerships, but, I have yet to find one that is as friendly and customer oriented as Rusnak/Westlake Audi. More

by Sonnenstr20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Ruiz
Sep 11, 2015 -

Rusnak/Westlake Audi responded

Thank you for the kind review! I am happy to hear that we're able to make your experience with us so positive! - Sally S., General Manager

August 30, 2015

Audi service Westlake Audi service has always provided outstanding service since I've been serving my Audi's over the last several years . Carl's team is always pr More

by stevers4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Ruiz
Sep 04, 2015 -

Rusnak/Westlake Audi responded

Thank you so much for the kind review! We work hard to go above and beyond for our customers. I am so happy to hear that we've met your expectations! - Sally S., General Manager

August 27, 2015

Audi Service Adam has always provided outstanding service whether it was for a routine service or something that required a greater level of diligence and care. I More

by JCarter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 28, 2015 -

Rusnak/Westlake Audi responded

JCarter, thank you for this great review! We think our service team is top notch, we're happy you think so too! Sally S. General Manager