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Rusnak/Westlake Audi - Service Center

Thousand Oaks, CA

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165 Reviews

165 Reviews of Rusnak/Westlake Audi - Service Center

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December 11, 2015

New Tires Hit a log on the 118 and damaged a tire. Jessie got me the best price to replace all four tires and had me back up and running the next day. As always More

by Hvyd2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2015 -

Rusnak/Westlake Audi responded

That is wonderful to hear! Jessie works hard to go above and beyond! We hope you'll be back to see us again! - Ken C., General Manager

December 09, 2015

Always fast, friendly and professional I have been using the dealership for service since I bought my car there several years ago. Admittedly, haven't had any problems with the car, but th More

by SD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 21, 2015 -

Rusnak/Westlake Audi responded

Thank you for the review! We appreciate your business and so glad that we're able to meet and exceed your expectations! - Ken C., General Manager

November 27, 2015

I was treated like a valued customer Rusnak Audi Westlake has always treated me like they value my business. The Rusnak Westlake Service Department understands that they play an important More

by Audi#4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Ruiz
Dec 04, 2015 -

Rusnak/Westlake Audi responded

Thank you for the kind words for Rich and the entire staff here! We work very hard to provide outstanding customer service. We appreciate your recommendation adn hope you come back again to see us! - Ken C., General Manager

November 21, 2015

Outstanding! Not only was the original problem fixed under warranty, but an additional issue was corrected at no charge saving me a second visit. In and out und More

by Wes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Cashier
Nov 25, 2015 -

Rusnak/Westlake Audi responded

That's great to hear. Thank you for the feedback, Wes! - Ken C., General Manager

November 12, 2015

Really great service I bought my Audi six years ago , and I'm satisfied every time I take it in there for service . Carl is great and Adam is great . What more can I t More

by Mike audi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 20, 2015 -

Rusnak/Westlake Audi responded

Thank you for the great review! We appreciate the kind words for our team! Come back to see us! - Ken C., General Manager

November 12, 2015

Excellent Service I came in for my 15k service. Adam was courteous and helpful. He seems to be passionate about his job. Answered all my questions and got me in a loane More

by Paca123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 20, 2015 -

Rusnak/Westlake Audi responded

Thank you for the review! We're proud of Adam's work! We hope you'll be back to see us! - Ken C., General Manager

October 31, 2015

Great Service and Quick Fix The service department was friendly and helpful. They called with a diagnosis quickly and repaired my vehicle in 1 day. I also drove an awesome loan More

by Carrie Rasmussen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Ruiz
Nov 13, 2015 -

Rusnak/Westlake Audi responded

Thank you, Carrie! I am so happy to hear we could help! - Ken C., General Manager

October 28, 2015

Service Adam was great,,took me in very polite and professional helped me with what I needed done, git me in a loner car, hit the road and car war ready by th More

by vdaly
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nov 13, 2015 -

Rusnak/Westlake Audi responded

Thank you for the kind review! Adam is valuable to our team, and I am happy to hear he exceeded your expectiations! - Ken C., General Manager

October 22, 2015

Great experience The techs and service writers are excellent. As soon as I get there I am greeted and my issue was addressed and the techs always seem to know what th More

by Freska20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Adam Ummarino, Mike Lopez
Oct 30, 2015 -

Rusnak/Westlake Audi responded

That is great to hear! Thank you so much for the wonderful review! - Ken C., General Manager

October 05, 2015

I had a very nice serviceman The only thing I would say negative is the loaner car that I received was very dirty. The service I received in the Audi service was very good. More

by Jan7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 12, 2015 -

Rusnak/Westlake Audi responded

Jan7, Thank you for the 5-star rating. We're very grateful for the rating. We have noted your comment about the loaner and will do better next time! - Ken C., General Manager

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