Rusnak/Westlake Audi - Service Center

Very professional and organised, very good service ! Very satisfied with Jessie Aguayo from the service department, straight, sharp, professional. Very advanced knowlege of Audi Q7, frendly, information Very satisfied with Jessie Aguayo from the service department, straight, sharp, professional. Very advanced knowlege of Audi Q7, frendly, informational, very good customer service experience More

Always Friendly and accomadative It amazes me that after two years, Carl and Adam recognized me and treated me like family. Adam is always friendly and helpful. He got me set up with It amazes me that after two years, Carl and Adam recognized me and treated me like family. Adam is always friendly and helpful. He got me set up with a loaner and got everything handled quickly and well. It always helps that he recognizes me and my children and provides great customer service. More

Service above and beyond Richard was more than accommodating and thoughtful of our schedule. The repair was more complicated than originally thought, and he kept us informed Richard was more than accommodating and thoughtful of our schedule. The repair was more complicated than originally thought, and he kept us informed of the progress. Even with the extra work we got the car back under estimate. We wouldn't think of taking our Audi's anywhere else for service! More

Amazing! Jessie Aguayo is wonderful. I drive from Irvine to have him service my car because of his amazing customer service and accommodations. I truly feel tr Jessie Aguayo is wonderful. I drive from Irvine to have him service my car because of his amazing customer service and accommodations. I truly feel treated like he cares. More

Tire problem Once again Richard Ruiz came to my rescue......While on my way to LA from Ojai the tire warning light went on so I pulled off the freeway and went rig Once again Richard Ruiz came to my rescue......While on my way to LA from Ojai the tire warning light went on so I pulled off the freeway and went right to Rusnack. They immediately found a nail in my tire and gave my a loaner while they tried to find a replacement. I was back on the road in less than 30 minutes. The service team is the best............. More

No title My only constructive criticism would be that you should not charge for a tire rotation since the tires come with the car I bought from you. My only constructive criticism would be that you should not charge for a tire rotation since the tires come with the car I bought from you. More

Easy in and out Easy in, and out. Knowledgeable and professionable staff. They had a loaner for me on site. My car was detailed when I picked it up later that day. Easy in, and out. Knowledgeable and professionable staff. They had a loaner for me on site. My car was detailed when I picked it up later that day. I'm now unwilling to go anywhere else. More

Recall Came in for an emission recall. Jesse helped me out and it was taken care of quickly. It's great that Audi offers loaned cars for the day! Came in for an emission recall. Jesse helped me out and it was taken care of quickly. It's great that Audi offers loaned cars for the day! More

Amazing service experience. Rusnak Audi Westlake is the best dealer to take your Audi to for it's scheduled maintenance or servicing needs. Richard and the whole team always exce Rusnak Audi Westlake is the best dealer to take your Audi to for it's scheduled maintenance or servicing needs. Richard and the whole team always exceed expectations without fail. Couldn't be happier. Awesome job as always guys! More

Fantastic, always a pleasure Kind, courteous, professional, detail oriented, problem solving, good natured, service oriented, helpful, great listeners, fully discusses the service Kind, courteous, professional, detail oriented, problem solving, good natured, service oriented, helpful, great listeners, fully discusses the service with me. Always tries to give me an Audi loaner, which I love. More