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Rusnak/Westlake Audi - Service Center
Thousand Oaks, CA
165 Reviews
165 Reviews of Rusnak/Westlake Audi - Service Center
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November 30, 2016
Always a great experience I have worked with Rusnak for years. Bought three cars and sold two back to them ('05 Porsche 911 and Q5). They are honest, fair and put the custome I have worked with Rusnak for years. Bought three cars and sold two back to them ('05 Porsche 911 and Q5). They are honest, fair and put the customer FIRST. More
by darbycrash
Employees Worked With
November 21, 2016
Great service! Jesse in service is awesome!!! Never have issues when u go in...the driver, Hector I think is his name...great guy was well...oh and Sandy, the new se Jesse in service is awesome!!! Never have issues when u go in...the driver, Hector I think is his name...great guy was well...oh and Sandy, the new service lady was a big help this past service visit More
by Mariov1988
October 26, 2016
Oil change Excellent customer service by all service team members. Always feel welcomed and taken care of each time I come in with car trouble. Unfortunately I t Excellent customer service by all service team members. Always feel welcomed and taken care of each time I come in with car trouble. Unfortunately I think Audi cars are expensive maintenance and will not be purchasing again. More
by Tiffbomb2damax
October 16, 2016
My A4's 15k Service Went in for my 15k service, was treated really great and professionally. I would go back and have my next service in the future. Working with Sandy is Went in for my 15k service, was treated really great and professionally. I would go back and have my next service in the future. Working with Sandy is really great! More
by Aries A
Employees Worked With
Sandy
September 11, 2016
Excellent Service Carl in service is always responsive and friendly. Our Audi is serviced quickly and if needed provides a rental car. Service waiting area is very ni Carl in service is always responsive and friendly. Our Audi is serviced quickly and if needed provides a rental car. Service waiting area is very nice and everyone is willing to help the minute we drive up for service. Highly recommend. More
by M.B.
Employees Worked With
Carl Seehoffer
September 08, 2016
My service was great! Adam was my service rep great service great follow up! Car came back as if it was just detailed great work! Adam is always friendly and great to work Adam was my service rep great service great follow up! Car came back as if it was just detailed great work! Adam is always friendly and great to work with! Jonathan seems to really know what his customers need very empathetic and genuine. More
by Tuff2pass
September 08, 2016
Superb Art Service Center The service center is headed up by Carl Seehoffer. A few months ago Carl and one of his well trained technician gave me a tour of the service center. The service center is headed up by Carl Seehoffer. A few months ago Carl and one of his well trained technician gave me a tour of the service center. Having worked for many years in the electronic industry (where cleanliness and class 100 cleanrooms are a must) I was blown away by how clean and orderly their service areas are kept. All tools were neatly stored in designated areas for the tools. The floors were clean and the entire repair center was more reminiscent of a manufacturing area rather than a repair center. Also, all of Carls technicians are superbly trained and skilled in their craft. Over my career in electronics manufacturing in the defense industry I was shocked to see this level of repair capabilities. I remarked to Carl that Rusnak's marketing team is missing out on showcasing this superb servicing capability as part of their marketing literature. One of the main reasons I drive Audi products now is the level of training Carl's team has across the board and how they treat their customers. Kudos to Carl and his team of skilled technicians More
by Guenther
August 17, 2016
Always a great experiance I have had Audi's for many years and the reason I have stayed with Audi is because of the service department. Carl and his staff are very helpful and I have had Audi's for many years and the reason I have stayed with Audi is because of the service department. Carl and his staff are very helpful and professional . My wife and I will continue to purchase an Audi as long as your service department stays as excellent as it is today. More
by hockey13
Employees Worked With
Richard Ruiz, Carl Seehoffer
June 22, 2016
Nickel Dime I do not like how the service department Always seems to find something to bill you for. I don't like surprises. But they are polite and friendly. I do not like how the service department Always seems to find something to bill you for. I don't like surprises. But they are polite and friendly. More
by Q7GUY
Employees Worked With
May 29, 2016
prompt and personal attention My car was brought in to follow up on an ongoing problem. A loaner car was made available for use during the service. The problem was addressed and an My car was brought in to follow up on an ongoing problem. A loaner car was made available for use during the service. The problem was addressed and and I was able to return back to Santa Barbara. More
by retdds
Employees Worked With
Richard Ruiz
