Rusnak/Westlake Audi

This is the 2nd Audi I have purchased from Rusnak Audi in 2010 (having purchased a used Audi A4 early this year for my daughter). Juan Maldanado at Rusnak Audi made me very comfortable in my choice this t 2010 (having purchased a used Audi A4 early this year for my daughter). Juan Maldanado at Rusnak Audi made me very comfortable in my choice this time, which was to purchase a new 2011 Audi A6 and trade in my 2005 BMW 645ci. Ultimately, I fell in love with the A6 based on driving a model and Juan's input about the car and Audi, but the A6 options I wanted were not available on the lot. Juan tracked down the exact car I wanted promptly. Moreover, Juan gave me a fair price for my trade in, and allowed me the time to see if I could sell it for more. While I think I received a great market price on both the purchase and the trade in, the key for me was that Juan educated me about the A6 and so even if I could have looked further, I was made very comfortable by Juan's actions that purchasing an Audi is a good thing and that purchasing from Rusnak, my local dealer, would be in my best interests. The key then is my trust level in Juan and in Rusnak audi based on my experiences to date. More

I went to test drive an Audi Q5 and the saleslady was awful. She couldn't find the keys to the car and they were sitting on the windshield of the car. It took her 15 minutes. After the test drive I went awful. She couldn't find the keys to the car and they were sitting on the windshield of the car. It took her 15 minutes. After the test drive I went into her office and she asked if I wanted to purchase a car.I told her I wanted a white one. She said she didn't know what color they had even though I had just test drive a white one. I told her to come back with her lowest price she was really getting on my nerves and I wanted to leave. She came back with the full sticker price and financing options. I wasn't sure if I wanted to pay cash or finance some of it but she never mentioned the 2.5% financing that Audi of Oxnard had and didn't come back with that rate. She also didn't mention the $790.00 maintenance package where all the maintenance is covered up to 50,000 miles. I was insulted that she didn't even come down a little in price and got up to leave. I had already gotten a price 6,000 below sticker at Oxnard. She followed me out the door wanting to know what she had done and if I was unhappy with the price.. I finally turned around and told her to leave me alone she was really bothering me and I was not buying anything from her. I bought a white Audi Q5 at Oxnard that evening. More

Even though we have an Audi dealer in our home town, we drove over an hour to Rusnak Westlake to purchase a new Audi. We were rewarded for our efforts with over four hours of mostly waiting around while th drove over an hour to Rusnak Westlake to purchase a new Audi. We were rewarded for our efforts with over four hours of mostly waiting around while the salesman ran back and forth to the sales manager's office for pricing and offerings and forms. You know the drill. It's so insulting and frustrating. Then we had the pleasure of sitting through the Finance Mgrs. pitch of high-margin extras... it's so demeaning to him and to the customer .... no thanks. On the showroom floor was a brand new Audi R8 super car with a $200,000 price tag. One of the finest displays of automotive engineering on the planet, however the salesman could not seem to remove the personalized license plates off our trade-in. And why should the salesman have to do that, while there was a lot man sitting in the customer lounge watching football? More delays. We were hoping for a more professional and more expedient sales experience, from a dealer who just spent untold millions to build a state of the art BMW center next door. Everyone involved seemed to do their job OK, including the salesman. My criticism is aimed at Paul Rusnak, and automotive veteran who can build stunning dealerships, but his efforts seem to be misplaced. For a fraction of what he spent on his new BMW center, he could have innovated the sales process to streamline it and make it less humiliating. More business like. In retail one hopes for a Nordstrom experience, but we left feeling like we had just spent a long afternoon in Sears; complete with balloons. Perhaps he should make a purchase from an Apple store and see there can be a difference. More

Very professional experience. Purchased a Porsche 911 from this dealer last week. Adam (Internet/Fleet Manager), Eric and Lisa (Business Manager) were honest and easy to work with, as were the rest of th from this dealer last week. Adam (Internet/Fleet Manager), Eric and Lisa (Business Manager) were honest and easy to work with, as were the rest of this dealer's staff. I was in and out in under two hours. I definitely recommend this dealer to others. More