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Rusnak/Westlake Audi
Thousand Oaks, CA
512 Reviews
Legendary Audi vehicle performance and exceptional customer service come together at Rusnak Auto Group's Audi Westlake location. Shop for your Audi or luxury automobile at the premier automotive group in Los Angeles since 1966, Rusnak Auto Group.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 512 reviews
November 16, 2009
Even though we have an Audi dealer in our home town, we drove over an hour to Rusnak Westlake to purchase a new Audi. We were rewarded for our efforts with over four hours of mostly waiting around while th drove over an hour to Rusnak Westlake to purchase a new Audi. We were rewarded for our efforts with over four hours of mostly waiting around while the salesman ran back and forth to the sales manager's office for pricing and offerings and forms. You know the drill. It's so insulting and frustrating. Then we had the pleasure of sitting through the Finance Mgrs. pitch of high-margin extras... it's so demeaning to him and to the customer .... no thanks. On the showroom floor was a brand new Audi R8 super car with a $200,000 price tag. One of the finest displays of automotive engineering on the planet, however the salesman could not seem to remove the personalized license plates off our trade-in. And why should the salesman have to do that, while there was a lot man sitting in the customer lounge watching football? More delays. We were hoping for a more professional and more expedient sales experience, from a dealer who just spent untold millions to build a state of the art BMW center next door. Everyone involved seemed to do their job OK, including the salesman. My criticism is aimed at Paul Rusnak, and automotive veteran who can build stunning dealerships, but his efforts seem to be misplaced. For a fraction of what he spent on his new BMW center, he could have innovated the sales process to streamline it and make it less humiliating. More business like. In retail one hopes for a Nordstrom experience, but we left feeling like we had just spent a long afternoon in Sears; complete with balloons. Perhaps he should make a purchase from an Apple store and see there can be a difference. More
by davidwexler
Employees Worked With
Salesman, Sales manager, Fincance manager
Helpful April 11, 2007
Very professional experience. Purchased a Porsche 911 from this dealer last week. Adam (Internet/Fleet Manager), Eric and Lisa (Business Manager) were honest and easy to work with, as were the rest of th from this dealer last week. Adam (Internet/Fleet Manager), Eric and Lisa (Business Manager) were honest and easy to work with, as were the rest of this dealer's staff. I was in and out in under two hours. I definitely recommend this dealer to others. More
by mail4theo1
Employees Worked With
Adam Chirchick
