Rusnak/Westlake Audi

How can walking away from the dealership without a car be a pleasant experience? Here's the Rusnak difference: Living and working in Santa Monica, I don't make it up the coast often. But on a recent weeke a pleasant experience? Here's the Rusnak difference: Living and working in Santa Monica, I don't make it up the coast often. But on a recent weekend visit to a friend's, I passed the Rusnak auto mall on my way home and decided to stop in. I've been looking to lease an A5 for a month or so, but haven't been able to get the right/comfortable price. After the all-to-familiar test drive and "There are only 2 of these available, so act now!" one-liners, I was introduced to the manager. Wow... He made all the difference. I made it clear that the black a5 I was initially quoted on was too expensive. Instead of giving up there and shifting his attention to a couple who was looking at the same car, the manager and sales staff dedicated the next 45 minutes to sifting through their inventory, prioritizing which features were important to me, and doing everything they could to lower the price (including offering me a loyalty discount on my current lease). All this, without complaining, being pushy, or intimidating. If you make it clear to Rusnak what your desires are, they do everything they can to meet your needs -- Do your research and be a straight shooter. After finding an A5 that had less features but didn't sacrifice my needs, the manager left me alone to call a few people and make up my own decision. Ultimately, the color of the car wasn't my favorite, and isn't something I'd be happy with driving during the next 3 years. However, I was politely accompanied out of the dealership and assured that if/when something comparable came in, I'd get a call ASAP. While this may seem like the simple things, trust me, when it comes to car shopping the little things make all the difference. No pressure, no hard feelings -- Rusnak is all about making the customer comfortable, allowing him/her to actually enjoy an experience that all too often turns sour. I will be giving my business to Rusnak in the future, as well as recommending the dealership to family/friends. If you live anywhere within driving distance, the trip is worth every penny! More

The folks at this dealership are very professional and The folks at this dealership are very professional and helpful, not overly aggressive like so many other auto dealers. I would describe the grou The folks at this dealership are very professional and helpful, not overly aggressive like so many other auto dealers. I would describe the group in sales and finance as classy.Our salesman Edgar Cordoba and his manager Mac McKinley spent lots of time assisting us with the delivery of our new Q5. Also we received a follow up call from Edgar the following day to see if we needed any additional help. More

We have purchased two vehicles from this dealership in less than a year and have been very pleased with the overall experience. Buying a car is a very stressful experience when you don't have a ton of mon less than a year and have been very pleased with the overall experience. Buying a car is a very stressful experience when you don't have a ton of money to spend. Evan was a joy to work with and was kind, considerate, and informative. We now consider ourselves to be an Audi family and hope to continue to have a positive experience throughtout the years. More

The following is a detailed recap of my first experience with Rusnak in Thousand Oaks, CA between March 3rd and 4th of 2011. I called a TON of dealerships around SoCal looking for a very specific A5 at a with Rusnak in Thousand Oaks, CA between March 3rd and 4th of 2011. I called a TON of dealerships around SoCal looking for a very specific A5 at a very specific price. No dealer could meet my needs, that is until I reached Fay Moghadam (Sales Consultant) at Rusnak Westlake Audi in Thousand Oaks, CA. Fay quickly involved her manager, Mack (Sales Manager), and the three of us discussed how they could meet my needs which to my surprise and pleasure, they said they could. The first dealership to say so. The next day, my wife and I drove to Rusnak planning to finalize the deal. However, at the tail end of the cost review, the step right before the lease agreement is generated, it was revealed by Bill Agovino (Sales Manager) and Fay that there was an error in the calculation Mack used to reach the price we had agreed to over the phone the previous day. It would actually be about $40 per month higher. I was, needless to say, VERY disappointed. I had been wanting the A5 since I first saw it two years before and we were looking forward to making the jump up from VW to Audi. My wife and I were considering our two options: 1) paying more per month than budgeted or 2) putting the A5 on hold for awhile longer, which was looking most likely. After delivering the disappointing news and apologizing profusely, Bill said to sit tight while he contacted the GM, Ted Moreno, to see what they could do. Fay stayed behind and reassured us that they would do everything possible to make the deal. Several minutes later, Bill returned and, with a comforting smile, told us that Ted felt it would be unfair to change the quoted price because of a mistake on their part even if it meant leasing the car at a price that would result in the dealership losing money. Needless to say, I was ecstatic! But it got even better. Not only would they give me the price quoted, they would do so for 42 months instead of 48 - my original request. Like most people shopping for a car, I believe that 99% of what a salesperson says should be taken with a grain of salt, to put it mildly. But my experience with Fay, Mack, Bill, Ted and the rest of the Rusnak team has restored my faith that there are still some good, honest, and honorable dealerships out there. I couldn't be happier that I found them and that they have certainly earned my business and loyalty for all my future auto purchases. If you're in the market for an Audi (or any other make Rusnak sells), save yourself the headache of endless back and forth negotiations and make a trip to Rusnak in Thousand Oaks, even if it means driving a little further than you'd care to. Like me, you'll be thankful you did. More

Steve Miller was my sales person, he did an outstanding job working with me and helping me to locate my A8 L. He personally delivered the car to my home, spent the necessary time to educate me and then ca job working with me and helping me to locate my A8 L. He personally delivered the car to my home, spent the necessary time to educate me and then called the following two days to make sure I didn't have anymore questions. I would recommend Steve to others. Actually Steve contacted me from my internet inquiry. I can't imagine a dealership being more accommodative as such I would give them my highest rating. More

I had a great experience at Rusnak Audi. Steve Miller was an excellent Salesperson and made sure to answer all my questions as well as ensure that I was comfortable with the deal. I would definitely recommen an excellent Salesperson and made sure to answer all my questions as well as ensure that I was comfortable with the deal. I would definitely recommend Rusnak and Steve to others in the market for a new vehicle. More

My positive experience was largely due to our dealer, Evan Goldenberg. Evan was the most helpful, responsive, friendly car dealer we have ever met, and was never pushy. He worked with me via email and Evan Goldenberg. Evan was the most helpful, responsive, friendly car dealer we have ever met, and was never pushy. He worked with me via email and phone long before we ever got to the dealership. We trust Evan and will come back to him again, as well as refer our friends. More

My 2010 Q5, had developed a rattle that had been getting progressively worse over the last month. Both Richard Ruiz,Carl and Aaron in the Service Dept. went the extra mile to determine where the problem was progressively worse over the last month. Both Richard Ruiz,Carl and Aaron in the Service Dept. went the extra mile to determine where the problem was coming from and then fixing the rattle. Richard Ruiz, always communicated with me what was done and a time frame needed to fix the problem. I have always been treated with care and respect in my dealings with Rusnak Audi Westlake Village, Service Department. Kudos to them! More

Steve Miller was a pleasure to work with. He is knowledgeable and conducted himself in a professional manner. The buying experience with Steve was painless. My wife referred me to Steve because h knowledgeable and conducted himself in a professional manner. The buying experience with Steve was painless. My wife referred me to Steve because he was so helpful explaining the functions of her new Audi. More

Ted Moreno is a very professional dealership General Manager. His outreach to my on-line inquiry and resulting personal involvement in the transaction, including the trust he engendered is the primary Manager. His outreach to my on-line inquiry and resulting personal involvement in the transaction, including the trust he engendered is the primary reason I made the 2011 Audi A8 purchase with Rusnak. More