Rusnak/Westlake Audi

I have never experienced customer service like Rusnak Audi and Steve Miller provided me. They earned my respect and future business and I will recommend all my family and friends to Rusnak Audi. Steve tr Audi and Steve Miller provided me. They earned my respect and future business and I will recommend all my family and friends to Rusnak Audi. Steve treated me with dignity and respect from the first minute I spoke with him on the phone and kept in contact with me every step of the way. Thank you Rusnak! More

My car buying experience with Rusnak Audi Westlake was the best I’ve ever had. Evan Goldenberg, who assisted me with my purchase, is the most professional, friendly and courteous salesman I’ve ever dealt the best I’ve ever had. Evan Goldenberg, who assisted me with my purchase, is the most professional, friendly and courteous salesman I’ve ever dealt with. He and I exchanged emails and phone calls before I ever arrived at the dealership, and his responses were very prompt and informative. My family and I decided to drop in unexpectedly and were treated like VIPs from the time we got there. The staff is extremely professional, courteous, and friendly. Evan greeted us like family and made us feel very comfortable throughout the process. He constantly confirmed we were happy with the way things were progressing and that the car was absolutely perfect. We were in an out of the dealership in no time and I couldn’t be happier with the price of the vehicle. He didn’t pressure or rush me in any way and was willing to walk me through all the paperwork step by step. I don’t see myself purchasing a car from anyone else but Evan Goldenberg. I highly recommend Rusnak Audi Westlake and Evan Goldenberg to anyone looking for great service, great prices, and an extremely pleasurable buying experience! More

Juan Maldonado was absolutely fantastic to work with when I purchased my new Audi. Juan spent plenty of time going over all the individual vehicle options so that I had a good understanding of all that the I purchased my new Audi. Juan spent plenty of time going over all the individual vehicle options so that I had a good understanding of all that the Q7 has to offer. He was extremely knowledgeable, professional and courteous. In fact, each associate that my husband and I dealt with and/or met at Rusnak Audi Westlake (Juan Maldonado, Ted Moreno, Greg Austin, Jerry Carr) made us feel welcome and treated us like VIPs, whether they were specifically involved in our sale transaction or not. It was the easiest, quickest, most painless car buying experience I've ever had, including the finance paperwork process with Greg. They have a fantastic, quality team of people at Rusnak Audi Westlake and I will highly recommend them to anyone. I'm looking forward to receiving the same quality customer service from Rusnak's service department when I bring my 2011 Q7 in for service. I absolutely love my new Audi Q7! More

I bought an Audi A6 Cabrio from Rusnak. This is the second time I buy from them. Gavin was my sales rep. He was amazing, corteous, on the ball, not pushy. I told him what I wanted, he found it, put the second time I buy from them. Gavin was my sales rep. He was amazing, corteous, on the ball, not pushy. I told him what I wanted, he found it, put the deal together quickly, no haggling. It was a straigh up deal. He gave me a very good deal on my trade-in. Just when I thought I would be driving my new car home, my wife forgot to bring the checkbook, so Gavin, followed us home which is 1/2 hour away to get the check! Being a sales representative myself, Im very critical of sales reps out there and I have to say Gavin was great. I also want to thank the finance guy Tyler. He put the deal together, I told him what I was looking as as far as financing goes and he made it happen. Cant rave enough about my experience at Rusnak, one word "Awesome"! More

I had a fantastic experience here! Everyone was honest, helpful, and kind. I couldn't have asked for a better experience, and I'd definitely recommend them to a friend or family member looking for a new ca helpful, and kind. I couldn't have asked for a better experience, and I'd definitely recommend them to a friend or family member looking for a new car. Definitely stop by if you're in the market. More

How can walking away from the dealership without a car be a pleasant experience? Here's the Rusnak difference: Living and working in Santa Monica, I don't make it up the coast often. But on a recent weeke a pleasant experience? Here's the Rusnak difference: Living and working in Santa Monica, I don't make it up the coast often. But on a recent weekend visit to a friend's, I passed the Rusnak auto mall on my way home and decided to stop in. I've been looking to lease an A5 for a month or so, but haven't been able to get the right/comfortable price. After the all-to-familiar test drive and "There are only 2 of these available, so act now!" one-liners, I was introduced to the manager. Wow... He made all the difference. I made it clear that the black a5 I was initially quoted on was too expensive. Instead of giving up there and shifting his attention to a couple who was looking at the same car, the manager and sales staff dedicated the next 45 minutes to sifting through their inventory, prioritizing which features were important to me, and doing everything they could to lower the price (including offering me a loyalty discount on my current lease). All this, without complaining, being pushy, or intimidating. If you make it clear to Rusnak what your desires are, they do everything they can to meet your needs -- Do your research and be a straight shooter. After finding an A5 that had less features but didn't sacrifice my needs, the manager left me alone to call a few people and make up my own decision. Ultimately, the color of the car wasn't my favorite, and isn't something I'd be happy with driving during the next 3 years. However, I was politely accompanied out of the dealership and assured that if/when something comparable came in, I'd get a call ASAP. While this may seem like the simple things, trust me, when it comes to car shopping the little things make all the difference. No pressure, no hard feelings -- Rusnak is all about making the customer comfortable, allowing him/her to actually enjoy an experience that all too often turns sour. I will be giving my business to Rusnak in the future, as well as recommending the dealership to family/friends. If you live anywhere within driving distance, the trip is worth every penny! More

The folks at this dealership are very professional and The folks at this dealership are very professional and helpful, not overly aggressive like so many other auto dealers. I would describe the grou The folks at this dealership are very professional and helpful, not overly aggressive like so many other auto dealers. I would describe the group in sales and finance as classy.Our salesman Edgar Cordoba and his manager Mac McKinley spent lots of time assisting us with the delivery of our new Q5. Also we received a follow up call from Edgar the following day to see if we needed any additional help. More

We have purchased two vehicles from this dealership in less than a year and have been very pleased with the overall experience. Buying a car is a very stressful experience when you don't have a ton of mon less than a year and have been very pleased with the overall experience. Buying a car is a very stressful experience when you don't have a ton of money to spend. Evan was a joy to work with and was kind, considerate, and informative. We now consider ourselves to be an Audi family and hope to continue to have a positive experience throughtout the years. More

The following is a detailed recap of my first experience with Rusnak in Thousand Oaks, CA between March 3rd and 4th of 2011. I called a TON of dealerships around SoCal looking for a very specific A5 at a with Rusnak in Thousand Oaks, CA between March 3rd and 4th of 2011. I called a TON of dealerships around SoCal looking for a very specific A5 at a very specific price. No dealer could meet my needs, that is until I reached Fay Moghadam (Sales Consultant) at Rusnak Westlake Audi in Thousand Oaks, CA. Fay quickly involved her manager, Mack (Sales Manager), and the three of us discussed how they could meet my needs which to my surprise and pleasure, they said they could. The first dealership to say so. The next day, my wife and I drove to Rusnak planning to finalize the deal. However, at the tail end of the cost review, the step right before the lease agreement is generated, it was revealed by Bill Agovino (Sales Manager) and Fay that there was an error in the calculation Mack used to reach the price we had agreed to over the phone the previous day. It would actually be about $40 per month higher. I was, needless to say, VERY disappointed. I had been wanting the A5 since I first saw it two years before and we were looking forward to making the jump up from VW to Audi. My wife and I were considering our two options: 1) paying more per month than budgeted or 2) putting the A5 on hold for awhile longer, which was looking most likely. After delivering the disappointing news and apologizing profusely, Bill said to sit tight while he contacted the GM, Ted Moreno, to see what they could do. Fay stayed behind and reassured us that they would do everything possible to make the deal. Several minutes later, Bill returned and, with a comforting smile, told us that Ted felt it would be unfair to change the quoted price because of a mistake on their part even if it meant leasing the car at a price that would result in the dealership losing money. Needless to say, I was ecstatic! But it got even better. Not only would they give me the price quoted, they would do so for 42 months instead of 48 - my original request. Like most people shopping for a car, I believe that 99% of what a salesperson says should be taken with a grain of salt, to put it mildly. But my experience with Fay, Mack, Bill, Ted and the rest of the Rusnak team has restored my faith that there are still some good, honest, and honorable dealerships out there. I couldn't be happier that I found them and that they have certainly earned my business and loyalty for all my future auto purchases. If you're in the market for an Audi (or any other make Rusnak sells), save yourself the headache of endless back and forth negotiations and make a trip to Rusnak in Thousand Oaks, even if it means driving a little further than you'd care to. Like me, you'll be thankful you did. More

Steve Miller was my sales person, he did an outstanding job working with me and helping me to locate my A8 L. He personally delivered the car to my home, spent the necessary time to educate me and then ca job working with me and helping me to locate my A8 L. He personally delivered the car to my home, spent the necessary time to educate me and then called the following two days to make sure I didn't have anymore questions. I would recommend Steve to others. Actually Steve contacted me from my internet inquiry. I can't imagine a dealership being more accommodative as such I would give them my highest rating. More