Rusnak/Westlake Audi

Edgar Cordoba is the reason I bought an Audi at Rusnak in Thousand Oaks. Edgar went the extra mile in sales to make my experiance exceptional. Thousand Oaks. Edgar went the extra mile in sales to make my experiance exceptional. More

Great experience buying a certified pre-owned Audi. They were very low pressure, informative, accomodating and personable. Really a nice experience. And, a great deal! were very low pressure, informative, accomodating and personable. Really a nice experience. And, a great deal! More

Jon condran is awesome! He's honest and fair. I didnt feel like I was being sold and was given a fair price from the get go. I will definitely be back for my next Audi. feel like I was being sold and was given a fair price from the get go. I will definitely be back for my next Audi. More

My experience with Rusnak Audi Westlake exceeded expectations! I was welcome by Edgar Cordoba when I arrived at Rusnak Westlake and he was very friendly, informative and caring. He took into consid expectations! I was welcome by Edgar Cordoba when I arrived at Rusnak Westlake and he was very friendly, informative and caring. He took into consideration what I want and show me the options, yet he was not pushy or aggressive. He offered a very reasonable agreement on price and financing, going above and beyond. He is a great professional and I received nothing but the best customer services. Not only will I return to buy my next car, but I will recommend to friends and family. At Rusnak Audi Westlake you will find knowledgeable staff willing to go extra mile to make your experience the best! More

I came in to view a car i saw on the lot. It was a beautiful Ford Expedition 1999. We recieved speedy and friendly service. The sales person Edgar showed the specs and proceeded to test driving. After beautiful Ford Expedition 1999. We recieved speedy and friendly service. The sales person Edgar showed the specs and proceeded to test driving. After we went inside for negociations. We stated our price and within a matter of half an hour our price was accepted. The car was clean inside and out. carfax and all records were included. The car drives very nice. More

I love the way Chase works, he was most friendliest and helpful person. Chase did everything to get me what I wanted and made my wish come true. I will recommend this Dealership to everyone I know even if helpful person. Chase did everything to get me what I wanted and made my wish come true. I will recommend this Dealership to everyone I know even if they want a different kind of make. Chase is the best seller I ever delt with. Thank you for everything you have done for me. Sincerely, Sonia Salinas/Hector Valenzuela More

My experience with Rusnak Audi exceeded expectations, mainly due to knowledge and expertise of sale associate, Chase Dunning. I was contacted via phone after an internet inquiry well before any other de mainly due to knowledge and expertise of sale associate, Chase Dunning. I was contacted via phone after an internet inquiry well before any other dealership by him. He was informative, yet not pushy or aggressive and took the time to analyze my questionable credit and work with it. He truly took into consideration my needs and offered very reasonable options- going above and beyond! Additionally, after discovering a small crack in the driver-side speaker Chase offered to pay out-of-pocket to replace the cover as the repair department wouldn't cover it. I would recommend this dealership- specifically Chase- to any person buying a new car, regardless of experience or car buying knowledge. More

I searched nationwide (literally) for the best deal on a Certified Preowned 2010 Q5 at a fair price for the options and mileage I preferred. Initially, it seemed that the east coast dealerships offered the Certified Preowned 2010 Q5 at a fair price for the options and mileage I preferred. Initially, it seemed that the east coast dealerships offered the model for a few thousand less than west coast dealerships but being a west coast customer meant having to eat at least some of the savings on transportation costs and risks. I made an equal offer to Chase at Rusnak Westlake (Rusnak already had a good reputation) and to my delight, agreed to match that price. I was able to drive the car home the same day I contacted him and was overall quite pleased with my experience. The only minor annoyance in an otherwise flawless buying experience pertains to two small blemishes in the car's paint that were noted at the time of the sale. They are of a type that can be treated and cleaned up and indeed, Rusnak Westlake has offered to perform the task at no charge. However, Westlake is far for me for me to get to again and I asked if it were possible for their Pasadena location to perform the work on their behalf. This is unfortunately not allowable and a bit annoying but overall minor in the grand scheme of things. BOTTOM LINE: Chase and Rusnak Westlake sold me a gorgeous 2010 Certified Preowned Audi Q5, I'm very happy with my experience there and would recommend to others. More

In all my experience buying a car - Rusnak Audi Westlake is head and shoulders above the rest. I've purchased Jaguar, Mercedes, Mazda, Subaru, BMW and others over the years and no staff has been better pre is head and shoulders above the rest. I've purchased Jaguar, Mercedes, Mazda, Subaru, BMW and others over the years and no staff has been better prepared, more interested in building a relationship, more knowledgeable, or willing to make me happy with my purchase then the staff at Rusnak Audi Westlake. From start to finish, from the GM to the car cleaners, everyone was there to make my experience the best possible car buying experience. What is clear to me working with Mr. Moreno, the General Manager, is that his kind and professional attitude leads the way for the rest of the folks at the dealership. His ability to deal with any and all issues surrounding buying an Audi is remarkable. Most car dealer leadership is ready with a quick handshake and the meaningless statement of "anything I can do"...and then you never can get them or you never hear from them again. At Rusnak Audi Westlake, Mr. Moreno and his staff go the extra mile before, during and then AFTER you make your purchase. When you are making a major purchase, price is an important factor. However equally important is the company that sells you the car. Their honesty, reliability, attitude of the folks with whom you interact and skills of the staff all have a significant effect on your car buying experience. In my case, I live over 600 miles away from the dealership -- and Mr. Moreno has been there to help me with any issue surrounding my purchase. I will look forward to using his expertise and skills when I'm ready to purchase my next car. I unequivocally commend to you Mr. Moreno and the staff at Rusnak Audi Westlake. More

I began my deal with Fay who did an outstanding job. She I began my deal with Fay who did an outstanding job. She was very friendly, informative and caring. This is something not expected when thinking of d I began my deal with Fay who did an outstanding job. She was very friendly, informative and caring. This is something not expected when thinking of dealing with a "Car sales person"! Midway through the deal, we got stuck on agreeing to a value on my trade in as well as the price of the new car. That is when sales manager Bill Agovino stepped in. Bill went out and personally looked at my trade. Not only did he handle that, but he was able to obtain outstanding financing for me regardless of my less than "perfect" credit score. He is a true professional. There wasn't a question I asked that he couldn't confidently answer. I would have to say that Fay and Bill are the best of the best in their profession. In my job I deal with very high end clientle. So I know first hand what quality customer service is and I received nothing but the best from Fay and Bill at Rusnak Audi. Not only will I return in 2 years to get a new vehicle, but I will go out of my way to send them business! If you are looking for an Audi don't go anywhere else but Rusnak Audi in Westlake, and make sure you deal with Fay and Bill!!! More