Rusnak/Westlake Audi

My husband and I were looking for a newer used Honda Pilot and found one listed with Rusnak Audi in Westlake. I sent an email inquiry about the vehicle and asked first thing what the best price they co Pilot and found one listed with Rusnak Audi in Westlake. I sent an email inquiry about the vehicle and asked first thing what the best price they could offer was, and I was almost immediately contacted via email (which I'd specified that I prefer) with a price $2k below what the list price. We had financing arranged but it was not the perfect loan due to certain LTV restrictions and valuation methods. Chase said he would like to beat the financing, so we filled out the credit application and went to see and drive the vehicle. He was able to get us financing that met our needs better than the loan we'd secured, that kept us in the perameters we needed. They also offered us a very fair price for our trade that was in need of new tires and had a little higher mileage than normal. The negotiation process was entirely painless, if you'd even call it a negotiation. We basically told Chase what we needed and what we could do as far as out of pocket cost, and he made it happen without any back and forth. Everyone at the dealership was extremely friendly. We had our three small kids with us, and everyone went out of their way to talk to the kids and make sure we knew we were all welcome. The receptionist even put on cartoons for them in the lobby! Evan in finance had all of our paperwork prepared before we met to try and make the process as quick as possible. He was informative and made sure we knew all of our options, but there was no hard sell of any add-ons. When Chase completed the delivery with us he was patient and made sure we understood as much as possible about the car. He also helped me transfer all of my belongings from our trade-in to the new vehicle, including lugging our three heavy carseats to the new car! I don't normally leave reviews, but we had such a great overall experience that I wanted to let others know. We've bought several cars in the past, both new and used, and this was as easy as it gets. We were treated with respect and felt like they really wanted to earn our business. The next time we are in the market for a vehicle we will absolutely be back. More

I had a great experience. Edgar was really helpful and the customer service overall was very good. He was willing to work with our needs and make sure i was happy with my purchases. Overall very positiv the customer service overall was very good. He was willing to work with our needs and make sure i was happy with my purchases. Overall very positive experience and would recommend this dealership. Everyone there was great and i made a very good purchase. More

I gave the ratings indicated because the Edgar, Sam, and the General Manager were all very curteous and knowledgable. I also appreciate the dealership because it had the vehicle I was looking for in stock a the General Manager were all very curteous and knowledgable. I also appreciate the dealership because it had the vehicle I was looking for in stock and it was made available at great price. Follow up on vehicle operation and maintanence has also been greet. More

My daughter and I were in the market for a used Honda CRV. We visited 3 dealerships, our first visit was to Rusnak Audi in Westlake. Edgar Cordoba came out and helped us intitially. He was very profess CRV. We visited 3 dealerships, our first visit was to Rusnak Audi in Westlake. Edgar Cordoba came out and helped us intitially. He was very professional and easy to talk to. After seeing other cars we decided to go back and see the CRV. They gave us a very favorable price, after negotiaion, and we made the purchase. Edgar shared all of the car's history and the work that had been done by the dealership. It was clear that they stand behind the vehicles that they sell. It was very pleasant to deal with Edgar. Evan made the paperwork simple and easy to accomplish, and made the financing by our credit union very simple. All in all it was a very good experience and I would be happy to purchase a vehicle again at Rusnak Westlake, and from these gentlemen. More

From the moment we sat down to the moment we left all of our needs were attended to and handled swiftly and professionally. I love the staff and our sales person, Edgar was incredibly patient and knowledgea our needs were attended to and handled swiftly and professionally. I love the staff and our sales person, Edgar was incredibly patient and knowledgeable. I would highly recommend this dealership to everyone. More

Tried very hard to find the car i wanted. had it ready the next day. the whole deal took less than an hour and half to complete the next day. the whole deal took less than an hour and half to complete More

The people at Rusnak Audi made a stressful situation easy and enjoyable. We had an older car that suddenly bit the dust and weren't actually in the market for a new car willingly. Upon the recommendation of and enjoyable. We had an older car that suddenly bit the dust and weren't actually in the market for a new car willingly. Upon the recommendation of a familly friend we checked out Rusnak. Jeff was incredibly knowledgeable about the cars and helped us narrow down our choice to a Q5. He was patient with our questions and was not high pressure or pushy in the least. Sam was so helpful with all the warranty and financing questions, and it's clear that he really knows his products and all the options. The whole experience was a very positive one. Ted has done a stellar job with his staff and they run a top notch dealership. I would absolutely recommend this dealership and look forward to a long relationship with them and Audi! More

I had very specific criteria for my new car purchase. I had my heart set on an Audi but was only going to purchase if all my criteria was met. Faye was extremely patient with me and pulled her manager Bil had my heart set on an Audi but was only going to purchase if all my criteria was met. Faye was extremely patient with me and pulled her manager Bill in to work with me personally. Together they put together a package for me that not only met all my requirements, but got me into an A4 within my budget. I can not say enough about this dealership. They are extremely knowledgable, fair and honest. I left feeling like I got the right car, at the right price. I couldn't be happier with my purchase. Bill and Faye followed through on everything they promised. More

Friendly, knowledgable personnel who kept to the deal we negotiated over the phone. They willingly searched for the car I wanted and did not charge me for having it delivered. negotiated over the phone. They willingly searched for the car I wanted and did not charge me for having it delivered. More

Edgar made this transaction easy and professional. He remains willing to explain anything and everything about the car. He understood we didn't want to spend hours at the dealership and met our needs! I remains willing to explain anything and everything about the car. He understood we didn't want to spend hours at the dealership and met our needs! I would recommend him and buy from him again. More