Rusnak/Westlake Audi

Mitchell was very helpful in helping me with my car purchase. I had a great experience and enjoyed it. I would recommend Mitchell at Rusnak Audi for all my friends and family who are looking for a new purchase. I had a great experience and enjoyed it. I would recommend Mitchell at Rusnak Audi for all my friends and family who are looking for a new ride. Thanks again Michelle!!! More

After a terrible sales experience at Audi West Covina in early July 2013, I was plenty dissatisfied with the Audi brand. Mitchell Mayenschein from Rusnak Audi in Thousand Oaks and I had been communicating early July 2013, I was plenty dissatisfied with the Audi brand. Mitchell Mayenschein from Rusnak Audi in Thousand Oaks and I had been communicating about a Q5 prior to my West Covina debacle, and he managed to coax me back to Audi with his straightforward and genuine attitude. Dealing with Mitch was great from the get-go. He listened to my story and really worked with me to find me a Q5 within my budget. The Q5 that I ended up with was a MUCH better Q5 than I would have purchased at West Covina, with much less mileage. It was really a blessing to find him. There was never any pressure throughout the entire process. Everything was done according to my timeline - not his. He was very patient and he really made it seem like he wanted the best for me. After purchase, Mitch was not available at pick-up (my schedule did not allow for same-day purchase and pick up). He was attending a conference 10 miles away and urged me to stop by so that he could grant me a tour of the car. When I arrived at the conference location, Mitch immediately made himself available and did what he promised. At that time, I noticed two cosmetic issues with the car that I had not noticed prior, and I also was unsatisfied with the detailing on the inside of the car. Mitch immediately made plans to correct the cosmetic imperfections and to have the car re-detailed. Soon after, a Rusnak Audi service technician arrived at my place of business and picked up my car. A few days later, I picked up the car - good as new. I would really like to thank Mitch for reengaging me with the Audi brand. I am very satisfied with my purchase, and when it's time for me to purchase a new car - or recommend someone to a fair sales person - Mitch will be the only option. More

The overall buying experience was great and there was no trouble at all. Mitch made everything much easier and surprisingly quick. He took the time to sit in the car with me and go over everything I needed trouble at all. Mitch made everything much easier and surprisingly quick. He took the time to sit in the car with me and go over everything I needed to know and answer all of my questions about my new Audi. This place has an extremely kind environment and they care about the customers first. I would gladly do more business with Mitch and highly recommend his services. More

Mitchell, and his manager Addi was great! They managed to get me in exactly the car I wanted with a fair price plan for my new vehicle. I appreciate all the help and support in getting my trade in looked a get me in exactly the car I wanted with a fair price plan for my new vehicle. I appreciate all the help and support in getting my trade in looked after too!! The drive from orange county was well worth it. Thanks again and ill see you in a once my lease is up... Danny More

Mitch was great to work with. He was patient and thorough in his explanation of the car, the deal, and the follow-up too. I hope to do more business through him for my future car buys. thorough in his explanation of the car, the deal, and the follow-up too. I hope to do more business through him for my future car buys. More

Buying a new Audi was a very easy experience at this dealership. The exact car I wanted was not available at the dealership so it was ordered from another dealership. dealership. The exact car I wanted was not available at the dealership so it was ordered from another dealership. More

Our buying experience was as easy as it's ever been. My wife and I were not pressured to purchase anything, including all the add-ons at the end of the purchase (extended warranties, electronics, etc.). My wife and I were not pressured to purchase anything, including all the add-ons at the end of the purchase (extended warranties, electronics, etc.). Mitch was relaxed, informed, and made it easy to work the deal. More

When we inquired about the vehicle, we were still in Australia and were set to return in a few days. Mitch helped us to arrange the applications and prepare all the documents. Within a few hours after w Australia and were set to return in a few days. Mitch helped us to arrange the applications and prepare all the documents. Within a few hours after we landed in LAX on July 4, we drove away a brand new Q5 (yes, Mitch was even available for us on July 4)! It was convenient that we didn't even need to rent a car while looking for a car to lease. Before we went to Australia, we also asked Mitch to take care of our two leased cars (2012 Q5 and Lexus CT200h). He arranged the for dealer to purchase back our vehicles to avoid the penalty of breaking lease agreement; that save us thousands of dollars! Mitch is highly committed to customer satisfaction, highly motivated, kind, professional and quick to respond, and his service is truly excellent. We will definitely come back to him for other business! More

Once I had narrowed my new car choice to an Audi S5, I initiated contact with 9 different Audi dealers located within 150 miles of Santa Barbara, CA. Based upon responsiveness, price, friendliness, locat initiated contact with 9 different Audi dealers located within 150 miles of Santa Barbara, CA. Based upon responsiveness, price, friendliness, location, and accuracy of communication, I ultimately chose Rusnak Audi of West Lake, CA. The sales rep I had engaged with there, Nichole Dela Cruz, was extremely service oriented and thus she and another rep had easily stood-out from all of the other dealer reps I had dealt with (the other top performing rep, Beshoy Abdou, interestingly, was also employed by Rusnak but at their Pasadena Audi dealership). Nichole delivered my new Audi all the way to my Santa Barbara home herself, was very thorough and patient when training me on how to operate the myriad of features that the car provided (I had purchased most options hence this training was of paramount importance), and, refreshingly, she answered all of my questions throughout the process in sincere & honest fashion. I should also mention that I had a slight problem with my new Audi S5 which I had noticed post delivery. Admittedly, I was concerned that a dealership located 80 miles away would, post sale, try and send me elsewhere to correct the problem or would require me to bring the car there (not necessary for my particular problem). Therefore I was quite impressed with Nichole's attentiveness in assuring that this issue was promptly 100% resolved on-sight at my home. Also worth noting is that the service rep provided a thorough and very useful second round of features training. My experience with Nichole was an extremely pleasant one. I definitely cannot say that about my last 3 car purchase experiences. Hence I would highly recommend her to anyone seriously looking to purchase a new vehicle and I will definitely be looking her up myself the next time anyone in my family is looking to make their next new car buy . John Petote More

I have been working with Mitch for over eight months looking for the right vehicle. He has followed up with me even when I have not responded in kind. He eventually found a vehicle for me that I was i looking for the right vehicle. He has followed up with me even when I have not responded in kind. He eventually found a vehicle for me that I was interested in discussing obtaining. I met with him and the staff at Rusnak Audi Westlake and was treated exceptionally well by all involved. I went out there late in the evening on a Friday, worked out the details for obtaining the vehicle and Mitch, Nabeel Esrawi and Jason Marmon all stayed until midnight so that I could take the vehicle home that night. I highly recommend working with them. More