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Rusnak/Westlake Audi
Thousand Oaks, CA
541 Reviews
Legendary Audi vehicle performance and exceptional customer service come together at Rusnak Auto Group's Audi Westlake location. Shop for your Audi or luxury automobile at the premier automotive group in Los Angeles since 1966, Rusnak Auto Group.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 541 reviews
October 02, 2015
Routine Excellent Service Visit Great job, usual excellent attention to customer service and got me in and out in a timely fashion. Went over status of car and made sure everything w Great job, usual excellent attention to customer service and got me in and out in a timely fashion. Went over status of car and made sure everything was clearly explained. More
by sbeaven
Employees Worked With
October 02, 2015
Great Service As usual, everyone in the service department was a pleasure to work with. I made an appointment on very short notice and they accommodated me. Adam ke As usual, everyone in the service department was a pleasure to work with. I made an appointment on very short notice and they accommodated me. Adam kept me up-to-date and was very professional. More
by GaryF
Employees Worked With
October 01, 2015
Service to repair convertible top and light assembly My service advisor did a great job diagnosing the repair, communicating with me and completing the work ahead of schedule. He then went above and bey My service advisor did a great job diagnosing the repair, communicating with me and completing the work ahead of schedule. He then went above and beyond to coordinate with CarMax to minimize my out-of-pocket payments. It couldn't have been a better experience. More
by TT Lover
Employees Worked With
Richard Ruiz
September 17, 2015
Fantastic Andrew went way beyond our expectations. He wasn't pushy and he truly went all out to make this deal happen. Thank you, Keith Katz Andrew went way beyond our expectations. He wasn't pushy and he truly went all out to make this deal happen. Thank you, Keith Katz More
by Googlehead
Employees Worked With
Andrew Teramatsu
September 15, 2015
GREAT EXPERIENCE ADAM IN SERVICE DID AN EXCELLENT JOB IN KEEPING ME INFORMED. HE IS AN EXCELLENT EXAMPLE OF HOW CUSTOMERS SHOULD BE TREATED. WELL DONE ADAM!!!!!!!!!! ADAM IN SERVICE DID AN EXCELLENT JOB IN KEEPING ME INFORMED. HE IS AN EXCELLENT EXAMPLE OF HOW CUSTOMERS SHOULD BE TREATED. WELL DONE ADAM!!!!!!!!!! More
by mkirk123
Employees Worked With
September 10, 2015
mil lite on got instant attention and a rental car immediately only prob;em is that when I can it takes forever to a a live person on phone..very frustrating got instant attention and a rental car immediately only prob;em is that when I can it takes forever to a a live person on phone..very frustrating More
by maurice glick
Employees Worked With
jesse in service
September 04, 2015
Courtesy and efficiency Adam does a great job accommodating my schedule and doing what's right for the car and budget. Friendly staff. Fast in and out. A great reason to get Adam does a great job accommodating my schedule and doing what's right for the car and budget. Friendly staff. Fast in and out. A great reason to get service and buy a vehicle from Rusnak. More
by Jk123
September 02, 2015
warranty service Richard kept us informed as to the progress of repairs. We did not have to call him to find out when our car would be ready Richard kept us informed as to the progress of repairs. We did not have to call him to find out when our car would be ready More
by Debbie's R8 Spyder
Employees Worked With
Richard Ruiz
September 01, 2015
Outstanding service and customer relationship. I've been to numerous car dealerships, but, I have yet to find one that is as friendly and customer oriented as Rusnak/Westlake Audi. I've been to numerous car dealerships, but, I have yet to find one that is as friendly and customer oriented as Rusnak/Westlake Audi. More
by Sonnenstr20
Employees Worked With
Richard Ruiz
August 30, 2015
Audi service Westlake Audi service has always provided outstanding service since I've been serving my Audi's over the last several years . Carl's team is always pr Westlake Audi service has always provided outstanding service since I've been serving my Audi's over the last several years . Carl's team is always professional an exceptional! More
by stevers4
Employees Worked With
Richard Ruiz
