Rusnak/Westlake Audi

Content again :) We have always been happy with Rusnak Audi. Richard is our service advisor and we really enjoy working with him. We don't feel as though we are ever We have always been happy with Rusnak Audi. Richard is our service advisor and we really enjoy working with him. We don't feel as though we are ever have stories given to us, work done that isn't needed, excuses for added expense and really....Richard is fun to deal with. Our car has over 100K miles on it and is a very great car and has served us well for over 7 1/2 years. Audi rocks!!! :) More

Warranty repair My 2012 A6 had a complicated warranty issue that required several hours and an overnight stay to fix. Adam got me a loaner car so I could get home and My 2012 A6 had a complicated warranty issue that required several hours and an overnight stay to fix. Adam got me a loaner car so I could get home and go to work the next day. Picked the car up and it runs great. Very friendly service. More

Simple and Quick Fay is my go-to when it comes to getting new Audi's (which I do often!) and I'm never disappointed. Same goes for the latest SQ5 purchase. Fay is my go-to when it comes to getting new Audi's (which I do often!) and I'm never disappointed. Same goes for the latest SQ5 purchase. More

Honest and dignified customer servicd Thank you Andrew for making this experience so pleasant. I left feeling completely satisfied and the entire process was hassle free. I felt I was trea Thank you Andrew for making this experience so pleasant. I left feeling completely satisfied and the entire process was hassle free. I felt I was treated with respect and did not feel taken advantage of. Look forward to leading with Rusnak Westlake again. More

First Service in Rusnak Audi Performed 5000 miles service and factory recall for smog. I was quickly in and out and nice service guys. Thanks for the excellent customer service. Performed 5000 miles service and factory recall for smog. I was quickly in and out and nice service guys. Thanks for the excellent customer service. More

Service Great service from everyone at the store. Very friendly and inviting staff who ran me through everything so I did not leave with any questions. Great service from everyone at the store. Very friendly and inviting staff who ran me through everything so I did not leave with any questions. More

The Best Top-notch, prompt, professional service always. They treat you like family. Adam Ummarino is the best! Will definitely go to Rusnak when it's time to Top-notch, prompt, professional service always. They treat you like family. Adam Ummarino is the best! Will definitely go to Rusnak when it's time to purchase a new car More

great service richard was very helpful. He explained everything and delivered what he said! I would recommend them to anyone who is looking to buy or sell an Audi richard was very helpful. He explained everything and delivered what he said! I would recommend them to anyone who is looking to buy or sell an Audi More

excellent as always............. Driving in from Ojai and dropping my car off for service while staying in L.A. for two days can get complicated but Richard always has an Audi loaner Driving in from Ojai and dropping my car off for service while staying in L.A. for two days can get complicated but Richard always has an Audi loaner waiting for me and my car is ready for pick up as promised. We wouldn't go anywhere else for service. Thank you for doing such a great job. More

A5 cabriolet convertable top replacement I brought my 2012 A5 cabriolet in for a 30,000 mile service and my service advisor (Richard Ruiz) identified and issue with the top and was able to wo I brought my 2012 A5 cabriolet in for a 30,000 mile service and my service advisor (Richard Ruiz) identified and issue with the top and was able to work with Audi to have a new top installed under warranty - this was a great catch on his part because the factory warranty on my car ends in 8 months! More