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Rusnak/Westlake Audi

Thousand Oaks, CA

4.9
541 Reviews
Legendary Audi vehicle performance and exceptional customer service come together at Rusnak Auto Group's Audi Westlake location. Shop for your Audi or luxury automobile at the premier automotive group in Los Angeles since 1966, Rusnak Auto Group.
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3832 Thousand Oaks Blvd

Thousand Oaks, CA

91362

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Showing 541 reviews

May 15, 2016

No title My only constructive criticism would be that you should not charge for a tire rotation since the tires come with the car I bought from you. More

by Melinda Anderson de Regil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : YOU DO NOT PUT IN A FIELD BELOW FOR COMMENTS BUT MY ONLY SUGGESTION WOULD BE TO NOT CHARGE FOR A TIRE ROTATION.
May 31, 2016 -

Rusnak/Westlake Audi responded

Melinda, thank you for the great feedback. We will definitely take your suggestion into consideration. -Ken C., General Manager

May 12, 2016

Easy in and out Easy in, and out. Knowledgeable and professionable staff. They had a loaner for me on site. My car was detailed when I picked it up later that day. More

by Hilary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Ruiz
May 24, 2016 -

Rusnak/Westlake Audi responded

Hilary, I am happy that you had quick and easy experience while servicing your vehicle! Thank you for the fantastic review!

May 02, 2016

Recall Came in for an emission recall. Jesse helped me out and it was taken care of quickly. It's great that Audi offers loaned cars for the day! More

by das54
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
May 09, 2016 -

Rusnak/Westlake Audi responded

Thank you for the wonderful review. I am glad that Jesse was able to take care of this issue quickly. -Ken C., General Manager

April 27, 2016

Amazing service experience. Rusnak Audi Westlake is the best dealer to take your Audi to for it's scheduled maintenance or servicing needs. Richard and the whole team always exce More

by Vorsprung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ashley Garcia, Richard Ruiz
May 09, 2016 -

Rusnak/Westlake Audi responded

Thank you for the great review. I am glad that Richard and the rest of the service team exceeds your expectations. Thank you for choosing us! -Ken C., General Manager

April 26, 2016

Fantastic, always a pleasure Kind, courteous, professional, detail oriented, problem solving, good natured, service oriented, helpful, great listeners, fully discusses the service More

by Wildlife LLC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Seehoffer, Richard Ruiz
May 09, 2016 -

Rusnak/Westlake Audi responded

Thank you for the great review. I am glad that you received prompt and pleasant customer service! Thank you for choosing Rusnak Westlake Audi! -Ken C., General Manager

April 23, 2016

Great job I came in to get my car serviced for 15,000 miles. They were very quick and got the car back to me in the time that they said that they would and I w More

by Marilyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2016 -

Rusnak/Westlake Audi responded

Marilyn, I am glad that you received prompt and professional cusotmer service. Thank you for choosing Rusnak/Westlake Audi! We look forward to working iwth you again. -Ken C., General Manager

April 19, 2016

Happy Adam is very helpful and makes my visit easy. He always discusses my next purchase and is confident I will renew my purchases at this dealership. More

by Jhffhhb1344
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 02, 2016 -

Rusnak/Westlake Audi responded

Thank you for recognizing Adam. I am glad that he took great care of you and helped you pick out a great vehicle. Thank you for choosng us, and for the great review! -Ken C., General Manager

April 16, 2016

I'm happy I probably pay more having my car serviced at the dealership, but it's worth it. They are professional, friendly, helpful, don't make me wait, provide More

by Judy R
Recommend Dealer
Yes
Employees Worked With
Richard Ruiz
Apr 19, 2016 -

Rusnak/Westlake Audi responded

Judy, thank you for choosing us, and thank you for the great review. I am glad that everyone is professional, friendly and kind to you during your visits. -Ken C., General Manager

April 16, 2016

Audi Q5 service Adam ensured quick check-in for service and a courtesy car was arranged. He called two hours later to describe work required. When my vehicle was re More

by Audidriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2016 -

Rusnak/Westlake Audi responded

I am glad that you had a great experience with us, and that Adam kept you updated throughout this experience. Thank you for the wonderful review. We look forward to working with you in the future. -Ken C., General Manager

April 16, 2016

Excellent service 1st service visit with my Audi. Outstanding service. Extremely satisfied. Made appointment, did not have to wait at all. Everything was explained in More

by Tony4232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 19, 2016 -

Rusnak/Westlake Audi responded

Tony, I am glad that you had a great experience with us, and that everything was completed in a timely manner. Thank you for the great review-Ken C., General Manager

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