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Rusnak/Westlake Audi

Thousand Oaks, CA

4.9
524 Reviews
Legendary Audi vehicle performance and exceptional customer service come together at Rusnak Auto Group's Audi Westlake location. Shop for your Audi or luxury automobile at the premier automotive group in Los Angeles since 1966, Rusnak Auto Group.
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3832 Thousand Oaks Blvd

Thousand Oaks, CA

91362

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Showing 524 reviews

April 16, 2016

I'm happy I probably pay more having my car serviced at the dealership, but it's worth it. They are professional, friendly, helpful, don't make me wait, provide More

by Judy R
Recommend Dealer
Yes
Employees Worked With
Richard Ruiz
Apr 19, 2016 -

Rusnak/Westlake Audi responded

Judy, thank you for choosing us, and thank you for the great review. I am glad that everyone is professional, friendly and kind to you during your visits. -Ken C., General Manager

April 16, 2016

Excellent service 1st service visit with my Audi. Outstanding service. Extremely satisfied. Made appointment, did not have to wait at all. Everything was explained in More

by Tony4232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 19, 2016 -

Rusnak/Westlake Audi responded

Tony, I am glad that you had a great experience with us, and that everything was completed in a timely manner. Thank you for the great review-Ken C., General Manager

April 16, 2016

Audi Q5 service Adam ensured quick check-in for service and a courtesy car was arranged. He called two hours later to describe work required. When my vehicle was re More

by Audidriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2016 -

Rusnak/Westlake Audi responded

I am glad that you had a great experience with us, and that Adam kept you updated throughout this experience. Thank you for the wonderful review. We look forward to working with you in the future. -Ken C., General Manager

April 08, 2016

Service I love this service dept They are very professional and friendly They explain the service in detail and keep me updated Very helpful and picking a More

by Dhirfive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2016 -

Rusnak/Westlake Audi responded

Thank you for the fantastic review. I am happy that everyone in Service has been professional and friendly! -Ken C., General Manager

March 30, 2016

Excellent Service Appt Jesse Jose A is my service rep. He accurately explained everything to me and went over the work sheet. He called me multiple times to keep me updated More

by hmberens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jesse Jose Aguayo
Apr 06, 2016 -

Rusnak/Westlake Audi responded

I am happy that Jesse provided prompt and professional customer service while your car was being serviced with us. Thank you for choosing Rusnak Westlake Audi, and thank you for the fantastic review! -Ken C., General Manager

March 24, 2016

Great Service Great Work! Adam at Rusnak service makes it a breeze to get your car serviced. He only recommends what is needed. Never feel like I am being uphold into something More

by Jk123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2016 -

Rusnak/Westlake Audi responded

I am happy that Adam took such great care of you during your service visit! Your trust is important to us, and we are happy that you had an excellent experience with us! Thank you for the great review!-Ken C., General Manager

March 19, 2016

First class treatment When servicing my vehicles at Rusnak Audi I am treated like family. Adam and his team go above and beyond expectations to meet all my needs. I always More

by Bernie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2016 -

Rusnak/Westlake Audi responded

Bernie, we are so glad that you are treated like family when you visit Rusnak/Westlake Audi. Thank you for recognizing Adam, for the excellent review, and for recommending us to family and friends! -Ken C., General Manager

March 19, 2016

Good friendly professional service. Good follow up by Larry after my initial inquiry. Friendly professional service by Larry and finance manager Nicholas. Explained features of car and More

by jplyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry.
Mar 28, 2016 -

Rusnak/Westlake Audi responded

Thank you for recognizing Larry and Nicholas. I am glad that you had a pleasant purchasing experience with us. Thank you for choosing Rusnak Westlake Audi! We hope you love your new car. -Ken C., General Manager

March 18, 2016

165,00 service Excellent as Always. Richard has been the best for many years now. My son just bought an Audi from them this week. Now we have 3 More

by Wally
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Ruiz
Mar 28, 2016 -

Rusnak/Westlake Audi responded

Wally, thank you for the great review! Richard will love your kind words. It sounds like your Audi family is growing! Thank you for choosing us! -Ken C., General Manager

March 13, 2016

Great service I always get great service from Rusnak Audi, Westlake Village. Both Richard and Adam are very friendly and make you feel special. I would recommend th More

by Sazana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Ruiz
Mar 17, 2016 -

Rusnak/Westlake Audi responded

Thank you for the great review and for recognizing Richard and Adam! You are special and I am glad you were treated as such! -Ken C., General Manager

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