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Rusnak/Westlake Audi
Thousand Oaks, CA
541 Reviews
Legendary Audi vehicle performance and exceptional customer service come together at Rusnak Auto Group's Audi Westlake location. Shop for your Audi or luxury automobile at the premier automotive group in Los Angeles since 1966, Rusnak Auto Group.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 541 reviews
November 07, 2016
Great service. Responsive, fair and No BS. I initially randomly called and spoke with Martin to inquire about a new vehicle i saw on the website. Martin was responsive nd got back to me prompt I initially randomly called and spoke with Martin to inquire about a new vehicle i saw on the website. Martin was responsive nd got back to me promptly. Answered my questions and went out of his way. He worked with his managers to get me a great price. More
by kariminal
Employees Worked With
Martin, Sarah, Eric Madden
October 26, 2016
Oil change Excellent customer service by all service team members. Always feel welcomed and taken care of each time I come in with car trouble. Unfortunately I t Excellent customer service by all service team members. Always feel welcomed and taken care of each time I come in with car trouble. Unfortunately I think Audi cars are expensive maintenance and will not be purchasing again. More
by Tiffbomb2damax
October 16, 2016
My A4's 15k Service Went in for my 15k service, was treated really great and professionally. I would go back and have my next service in the future. Working with Sandy is Went in for my 15k service, was treated really great and professionally. I would go back and have my next service in the future. Working with Sandy is really great! More
by Aries A
Employees Worked With
Sandy
October 01, 2016
Third car purchased here. Very happy to keep coming back here. No pressure and transparent dealing. I have been pleased with all three cars purchased here over the last 6 yea Very happy to keep coming back here. No pressure and transparent dealing. I have been pleased with all three cars purchased here over the last 6 years. More
by dmjohnson15
Employees Worked With
Andrew Teramatsu
September 11, 2016
Excellent Service Carl in service is always responsive and friendly. Our Audi is serviced quickly and if needed provides a rental car. Service waiting area is very ni Carl in service is always responsive and friendly. Our Audi is serviced quickly and if needed provides a rental car. Service waiting area is very nice and everyone is willing to help the minute we drive up for service. Highly recommend. More
by M.B.
Employees Worked With
Carl Seehoffer
September 08, 2016
Superb Art Service Center The service center is headed up by Carl Seehoffer. A few months ago Carl and one of his well trained technician gave me a tour of the service center. The service center is headed up by Carl Seehoffer. A few months ago Carl and one of his well trained technician gave me a tour of the service center. Having worked for many years in the electronic industry (where cleanliness and class 100 cleanrooms are a must) I was blown away by how clean and orderly their service areas are kept. All tools were neatly stored in designated areas for the tools. The floors were clean and the entire repair center was more reminiscent of a manufacturing area rather than a repair center. Also, all of Carls technicians are superbly trained and skilled in their craft. Over my career in electronics manufacturing in the defense industry I was shocked to see this level of repair capabilities. I remarked to Carl that Rusnak's marketing team is missing out on showcasing this superb servicing capability as part of their marketing literature. One of the main reasons I drive Audi products now is the level of training Carl's team has across the board and how they treat their customers. Kudos to Carl and his team of skilled technicians More
by Guenther
September 08, 2016
My service was great! Adam was my service rep great service great follow up! Car came back as if it was just detailed great work! Adam is always friendly and great to work Adam was my service rep great service great follow up! Car came back as if it was just detailed great work! Adam is always friendly and great to work with! Jonathan seems to really know what his customers need very empathetic and genuine. More
by Tuff2pass
August 26, 2016
Alway A Great Experience!! This last purchase is our 4th Audi. The service is always excellent. Andrew Teramatsu is very professional and takes time to explain everything there This last purchase is our 4th Audi. The service is always excellent. Andrew Teramatsu is very professional and takes time to explain everything there is about Audi. The quality, the price & the service is excellent. I will be recommending!! We will be back!! More
by Heidi Kaufman
Employees Worked With
Andrew Teramatsu
August 17, 2016
Always a great experiance I have had Audi's for many years and the reason I have stayed with Audi is because of the service department. Carl and his staff are very helpful and I have had Audi's for many years and the reason I have stayed with Audi is because of the service department. Carl and his staff are very helpful and professional . My wife and I will continue to purchase an Audi as long as your service department stays as excellent as it is today. More
by hockey13
Employees Worked With
Richard Ruiz, Carl Seehoffer
August 13, 2016
Excellent and easy. We found what we wanted and the salesman made it easy and comfortable to make the purchase. Excellent service and vehicle. Very happy with the overall We found what we wanted and the salesman made it easy and comfortable to make the purchase. Excellent service and vehicle. Very happy with the overall experience. More
by Memyself
Employees Worked With
Ellis
