Rusnak/Westlake Audi

Unparalled Service Department/Carl Seehoffer Outstanding! 8/1/17 0840 I called the main number followed the prompts to make a service appointment. I was placed on hold and the recorded message said to hold an 8/1/17 0840 I called the main number followed the prompts to make a service appointment. I was placed on hold and the recorded message said to hold and my call would be answered in the order received. periodically over the next 20 minutes I was offered the opportunity to leave a message and receive a callback without losing my place. Since I was driving from Moorpark to Oxnard I stayed on the line and my call was never answered. Upon arriving home I again placed the call and took the option of a call back. Again it claimed it would be returned in the order received. At 11:12am, 2hours and 12 minutes after my second call I received a call from "Wendy" from a call center who checked on available appointments. The next available slot was Wednesday August 9th. Extremely frustrated with the process I told her to forget it and I would go elsewhere. I immediately called the general number and asked for the operator and the phone was answered by "Karen". Karen was polite, professional and efficient. Sensing my frustration she put me in touch with Carl Seehoffer the Service Manager. I have been a customer of Rusnak Audi in Westlake for about 11 years. It should be noted that I live about 2 miles from DCH Audi in Oxnard. I have made the 30 minute drive to Westlake for one reason only, Outstanding Service. When I first started my relationship with Rusnak I was assigned to a Service Writer, Richard Ruiz. When I needed an appointment I simply called him and all of my service needs were taken care of from that point going forward. Richard has since moved to Rusnak Porsche and is missed. I understand the need to free up the service writer from appointment calls but believe me an offsite call center is not the answer in my opinion. It is very inefficient and impersonal. Now to the compliments! I came down in person to meet with Carl Seehoffer at approximately 1:30pm that same day. Carl couldn't have been more understanding and apologetic. He took my car right in for service and provided me with transportation home. He is one in a million and I can't say enough good about him. The call center, now that's another story! putting a face with the person you make appointments with and getting to know the service department staff goes a long way towards excellent customer service. Please consider changing back to in house. More

100% Happy andrew teramatsu was wonderful to work with and i already referred somebody to him based on my experience this is the first time i did a transacti andrew teramatsu was wonderful to work with and i already referred somebody to him based on my experience this is the first time i did a transaction where everything was exactly as we discussed. no pressure no arguments andrew was always professional and had a great sense of humor too More

Great dealership Quick, professional service and sales departments. Would go to the dealership over any others in the area. I live 5 miles from another Audi and will n Quick, professional service and sales departments. Would go to the dealership over any others in the area. I live 5 miles from another Audi and will not go there due to two poor experiences there, I'll drive the 25 miles to Westlake! More

Ready to help Whenever I have any issues or just require basic service, Westlake always takes care of everything!! Adam Ummarino is friendly, personable, easygoing Whenever I have any issues or just require basic service, Westlake always takes care of everything!! Adam Ummarino is friendly, personable, easygoing and always looking out for me as a customer. More

Great experience From the time I walked in to the time I left everyone at Rusnak was professional and courteous and they did a great job servicing my car From the time I walked in to the time I left everyone at Rusnak was professional and courteous and they did a great job servicing my car More

Great service and communication. Adam and Ashley are the best. Superb. I am welcome and you always feel that they are mainly concerned with providing me with the best possible experi Adam and Ashley are the best. Superb. I am welcome and you always feel that they are mainly concerned with providing me with the best possible experience. More

Audi Best Great, friendly, place. Everyone makes sure you are taken care of. Very wide selection of verhicles. Fastest place for service. They accommodate your Great, friendly, place. Everyone makes sure you are taken care of. Very wide selection of verhicles. Fastest place for service. They accommodate your schedule. Very satisfied More

Great as usual! Super nice and helpful, and thorough. Service people were very attentive and even sweet ladies at checkout. Always a pleasure to deal with at Rusnak.: Super nice and helpful, and thorough. Service people were very attentive and even sweet ladies at checkout. Always a pleasure to deal with at Rusnak.:) More

Great experience as always! Have been coming in for service here for many years, and while this time it was just a quick visit for a simple repair, as always the service and expe Have been coming in for service here for many years, and while this time it was just a quick visit for a simple repair, as always the service and experience was handled fast and professionally. Attention to detail and overall customer service are always second to none. More

Jesus did a great job getting the requjested recall complete Pretty simple recall fix. In and out. The car was returned clean as a whistle. Mats were cleaned, and interior was great. Complete check was also don Pretty simple recall fix. In and out. The car was returned clean as a whistle. Mats were cleaned, and interior was great. Complete check was also done. More