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Rusnak/Westlake Audi

Thousand Oaks, CA

4.9
524 Reviews
Legendary Audi vehicle performance and exceptional customer service come together at Rusnak Auto Group's Audi Westlake location. Shop for your Audi or luxury automobile at the premier automotive group in Los Angeles since 1966, Rusnak Auto Group.
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3832 Thousand Oaks Blvd

Thousand Oaks, CA

91362

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Showing 524 reviews

February 28, 2018

5 Star treatment Rusnack Audi TO Can’t say enough about Carl - service manager Goes out of his way to deliver and resolve issues. Always in and out with 5 star treatment. Thank y More

by Kimberly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Seehoffer, Kareem Alayoubi
Mar 09, 2018 -

Rusnak/Westlake Audi responded

We are thrilled to hear that our team was able to provide you with the high-quality level of service that we believe you deserve! Thank you for taking the time to share your experience with us, & thanks again for choosing Rusnak/Westlake Audi-Andrew Arizmendi, General Manager

February 28, 2018

Excellence The people who work here are very professional and knowledgeable of their work. They did excellent job and I'm very please. I will always take my Audi More

by LegnaA7
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reed, Galloway
Mar 09, 2018 -

Rusnak/Westlake Audi responded

Thank you very much for this incredible review! We are so happy to hear that we were able to provide you with the level of service that we aim to provide our customers with! Thank you for taking the time to share your experience with us -Andrew Arizmendi, General Manager

February 20, 2018

Complete Confidence in the Service Department I know that my vehicle will be returned with the necessary repairs done according to Audi specifications. Carl and Jesus coordinated my repairs in a More

by 7938ret
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus, Carl Seehoffer
Mar 02, 2018 -

Rusnak/Westlake Audi responded

Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come!-Ken C., General Manager

February 16, 2018

Very pleasant and efficient When I arrived at the dealership I was treated right away by a service member who I explained all the problems with the car to. My service assistant r More

by Flash13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2018 -

Rusnak/Westlake Audi responded

We are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience! -Ken C., General Manager

February 12, 2018

ALWAYS A GOOD EXPERIENCE! I recently decided to purchase my leased SQ5 because I love it so much. Andrew walked me through the process and made it as painless as possible. Afte More

by Audifan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Teramatsu
Feb 23, 2018 -

Rusnak/Westlake Audi responded

Thank you for taking time out of your day to review us and tell us about your vehicle purchasing experience. We sincerely appreciate you choosing us for your car buying needs and we hope you love your new car! -Ken C., General Manager

February 08, 2018

Longtime Satisfied Customer Have always had a good buying experience with Rusnak Audi. My recent transaction was no different. I appreciate Blakey coming in on his day off to com More

by Adam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blakley
Feb 16, 2018 -

Rusnak/Westlake Audi responded

We sincerely appreciate your feedback on the excellent service that our staff provided to you! We are so glad that you enjoyed your visit with us and we look forward to seeing you again soon! -Ken C., General Manager

February 02, 2018

Pass Oxnard to drive to these guys... very satisfied so far! Pass Oxnard Deslership to get to these guys... very satisfied so far across the board. Would definitely recommend to anyone car shopping. Note: terri More

by GinaDeng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Condran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Seehoffer
Feb 09, 2018 -

Rusnak/Westlake Audi responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here! Take care and come back anytime!-Ken C., General Manager

January 25, 2018

Unprofessional behavior and lack of respect for the customers needs. Mr. Madden was very uncooperative and mislead information. When asked for to additional information to calculated cost he More

by Author
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Madden
January 24, 2018

Service visit due to leak in passenger compartment. Jesus did a great job! Very courteous and professional. Rusnak Audi is great to work with. I really appreciate their knowledge and great customer s More

by garyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2018 -

Rusnak/Westlake Audi responded

Thank you for your wonderful compliments to Jesus and our customer service team. Hope to see you soon! -Ken C., General Manager

January 23, 2018

An Experience This is the best dealership i’ve Gone so far. Always courteous and welcoming, couple of things you automatically expect when your trying to service yo More

by Aries A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reed Galloway
Jan 26, 2018 -

Rusnak/Westlake Audi responded

We appreciate the review! We are glad that our team could provide a helpful and positive experience. Thanks again for your feedback and business! -Ken C., General Manager

Feb 05, 2018 -

Rusnak/Westlake Audi responded

Aries, thank you so much for taking the time to leave this amazing review. We are thrilled to hear we could go above and beyond your expectations -Ken C., General Manager

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