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Rusnak/Westlake Audi

Thousand Oaks, CA

4.9
524 Reviews
Legendary Audi vehicle performance and exceptional customer service come together at Rusnak Auto Group's Audi Westlake location. Shop for your Audi or luxury automobile at the premier automotive group in Los Angeles since 1966, Rusnak Auto Group.
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3832 Thousand Oaks Blvd

Thousand Oaks, CA

91362

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Showing 524 reviews

September 05, 2018

Great Experience Mike Jaber did a fantastic job in helping me lease my new SR5 Sportback & thank you to the entire team @ Ruznak Audi Westlake for making the process s More

by Coach JG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Jaber
Sep 27, 2018 -

Rusnak/Westlake Audi responded

Hi, we are very happy we could provide you with a positive experience! We hope to see you soon! - Andrew Arizmendi, General Manager

August 29, 2018

service the service department is very professional , they put you on ease and are very efficient. Adam explained the service and gave me a loaner and had More

by Dhirfive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2018 -

Rusnak/Westlake Audi responded

Thank you for your awesome feedback! - Andrew Arizmendi, General Manager

August 16, 2018

Great group of service folks Been taking both my Audi’s since I got them and didn’t even buy it from Rusnak. The one Audi dealer tried to tell us we need brakes and the car was a More

by Drew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Seehoffer
Sep 17, 2018 -

Rusnak/Westlake Audi responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Andrew Arizmendi, General Manager

August 07, 2018

Not Accomodating Friendly but try to sell you something you don’t want or discourage you from something your interested in. Audi German attitude. As if it is the o More

by Christine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not Going to Say
Sep 17, 2018 -

Rusnak/Westlake Audi responded

"We strive for a 5 star visit with each customer, and regret to learn we have fallen short. Please reach out to us directly so that we can learn more and work to turn your experience around. kgoldberg@rusnakautogroup.com - Keith Goldberg, General Manager"

July 29, 2018

Purchase and service dept Easiest transaction ever. Everyone was kind informative and willing to work with me any way they could. Kareem offered me the best deal popsicle. Very More

by Agtmoulder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl and Reed were awesome. There was a brief hic up and they were right on top of it to correct the problem. , Kareem Alayoubi
Aug 06, 2018 -

Rusnak/Westlake Audi responded

Thanks for the wonderful review! We hope to see you again. Andrew Arizmendi, General Manager

July 11, 2018

Excellent Service As Always...!!! They were waiting for me when I drove in, my work order was waiting, Jessie asked if there was any other concerns they needed to address while my car More

by Love My A8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Seehoffer
Jul 17, 2018 -

Rusnak/Westlake Audi responded

We appreciate you sharing your excellent experience with us! Thank you for your business and for taking the time to let us know of your visit with Jessie. - Andrew Arizmendi, General Manager

July 03, 2018

Excellent experience!! I was able to get an appointment immediately, was met with kind smiles when I dropped off the car. Was told in detail what was going to be done and gi More

by AF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2018 -

Rusnak/Westlake Audi responded

I will be sure to pass along your comments to the team! Thanks for such a wonderful review. - Andrew Arizmendi, General Manager

June 07, 2018

Great Service | Great People Great Dealership to work with! Great Service and always Great People! Always feel confident that the work done to my car is right and what I need an More

by Linnette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fay Moghadamniafalakdeh
Jun 15, 2018 -

Rusnak/Westlake Audi responded

We're so happy to hear that you had a great visit with our Service Department! Thanks for your kind review!-Andrew Arizmendi, General Manager

June 05, 2018

Purchase Experience Rusnak staff was courteous, respectful and well informed. I appreciated that they were helpful but not “pushy”. Bruce Lee was especially clear and th More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Diaz, Fay Moghadamniafalakdeh
Jun 15, 2018 -

Rusnak/Westlake Audi responded

Thanks so much for taking some time to leave a review! So glad to hear you had an awesome experience with our sales team, as we expect nothing less. Please enjoy your new car, and let us know if you need anything -Andrew Arizmendi, General Manager

May 16, 2018

Very attentive service Rusnak has always treated me fairly and come through for me with their service team. My TT Quattro Roadster is 18 years old and runs like a top. More

by A2001tt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Seehoffer
May 25, 2018 -

Rusnak/Westlake Audi responded

We appreciate your kind words and strong recommendation! We're so thrilled that you had a great experience with us and look forward to working with you again soon!-Andrew Arizmendi, General Manager

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