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Rusnak/Westlake Audi

Thousand Oaks, CA

4.9
524 Reviews
Legendary Audi vehicle performance and exceptional customer service come together at Rusnak Auto Group's Audi Westlake location. Shop for your Audi or luxury automobile at the premier automotive group in Los Angeles since 1966, Rusnak Auto Group.
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3832 Thousand Oaks Blvd

Thousand Oaks, CA

91362

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Showing 524 reviews

February 03, 2019

Great service We had a very smooth dealing with Mike Jaber. He is a no nonsense person. Did not push for higher price models. Kept me posted about the steps and pro More

by pratis74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Jaber, Bruce Lee
Feb 14, 2019 -

Rusnak/Westlake Audi responded

Hi, we are very happy we could provide you with a positive experience! We want all our clients to have a comfortable and stress-free time with us! We sincerely value your business and look forward to your next visit! -Andrew Arizmendi, General Manager

January 19, 2019

Great service Attentive capable and timely... Adam is alwYs on top of things .. keeps me informed .. and gets things done! I will always ask for him when I bring m More

by Tjc7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2019 -

Rusnak/Westlake Audi responded

Hi there! It is great to hear everything was done quickly and to your satisfaction! Thanks for highlighting some of our staff who helped make this such a great experience! Andrew Arizmendi, General Manager

January 18, 2019

Great experience. Excellent and prompt service even when it is warranty related. I was provided with a new A6 as a loaner car and had it for a few days while the servi More

by Frankie 19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 14, 2019 -

Rusnak/Westlake Audi responded

Hello! Your satisfaction is important to us, so we want to sincerely thank you for choosing Westlake Audi and we hope to see you again soon! Andrew Arizmendi, General Manager

January 16, 2019

Service Very professional dealership with excellent customer service. Makes going in to get service easy and stress free. I would rather go here than my local More

by Monkey16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2019 -

Rusnak/Westlake Audi responded

Hi there, thank you so much for your positive comments about Westlake Audi! We want all our clients to have a comfortable and stress-free experience with us! We hope to see you soon! Andrew Arizmendi, General Manager

January 11, 2019

Customer Service Excellent customer service, kept me informed throughout the process, I would highly recommend this dealer to anyone. Although the service cost was hig More

by profweavah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2019 -

Rusnak/Westlake Audi responded

Hello there, we appreciate you taking the time to leave us this feedback. Thanks again for the recommendation, and have an amazing day! - Andrew Arizmendi, General Manager

January 10, 2019

Great service friendly staff I’m a new Audi owner and each time I have been to the dealership for service and for parts the staff has been friendly and helpful the work was done q More

by Asdf-/:;
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Teramatsu
Jan 25, 2019 -

Rusnak/Westlake Audi responded

Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out to us if there's anything more we can do! - Andrew Arizmendi, General Manager

January 04, 2019

Four Cars and Counting Since 2007 I've leased four Audis from Rusnak Westlake. For my most recent lease, I did a LOT of research, called and/or visited six difference SoCal More

by Gary4Audi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fay Moghadamniafalakdeh
Jan 15, 2019 -

Rusnak/Westlake Audi responded

We're happy to hear you had such a positive experience with our team! We hope you have a great day! - Andrew Arizmendi, General Manager

January 02, 2019

Close to home, nice service Thank you for making sure my car is safe and sound! Jessie and Carl made leaving my car easy. Thank you again for a great service experience. More

by GailC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Seehoffer
Jan 15, 2019 -

Rusnak/Westlake Audi responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing us. We do hope we can be of assistance in the future. Take care! - Andrew Arizmendi, General Manager

December 19, 2018

Great service experience Always friendly, knowledgeable and prompt. They were able to get me in right away and communicated a proper timeline and vehicle was completed on tim More

by Bkraszewski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 04, 2019 -

Rusnak/Westlake Audi responded

Thank you for the feedback. - Andrew Arizmendi, General Manager

December 12, 2018

Perfect execution! This was on a Monday Morning and you could imagine the service writers were very busy. All went very well with no hiccups. They asked the correct ques More

by LeicaUsa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Seehoffer
Jan 04, 2019 -

Rusnak/Westlake Audi responded

I'm glad we were able to get your service done quickly! - Andrew Arizmendi, General Manager

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