Rusnak/Westlake Audi

Great service Adam provided great service to me. When I arrived at the appointment the computers were down. Instead of making me wait he took note of all the iss Adam provided great service to me. When I arrived at the appointment the computers were down. Instead of making me wait he took note of all the issue and rescheduled my appointment to another day convenient tome. When I came back at the reschedule date everything was already ready, including the loaner. I was in and out in no-time. He informed me of the progress step by step by phone and text messages. He also informed me of 35,000 mile service due that I was not aware of. The car was ready on time and delivered clean. Thank you for great service More

Excellent knowledge of the problem. Identified immediately and worked with Audi for warranty coverage. Professional , courteous, efficient. Rusnak service gets my 100% recommendation. Thank you’ immediately and worked with Audi for warranty coverage. Professional , courteous, efficient. Rusnak service gets my 100% recommendation. Thank you’ More

Service rep service excellent, loaner car exp. unacceptable Jesus was good as always but for the second consecutive time I have been charged extra for gasoline for the loaner car. This past visit I got a car t Jesus was good as always but for the second consecutive time I have been charged extra for gasoline for the loaner car. This past visit I got a car to drive to my office in Woodland Hills appr 31-32 miles round trip. The car had a 1/2 tank when I got it, put in 2 gallons before I returned it..,.more than enough to cover the limited mikes driven but received a charge on my card for another $9-10. Even after I told the guy running the cars that I had put a couple gallons in before returning. This also happened on my last visit and wasn't rectified after I complained. You need to change how you track gas consumption and this is not a good way to retain Audi customers for the long haul. I will think twice about buying my next car here despite my satisfaction otherwise with the dealership as a whole. More

Excellent Service I was taken care of very well by the Service Department. There was something that I thought was an issue and actually was not and they took the time I was taken care of very well by the Service Department. There was something that I thought was an issue and actually was not and they took the time to explain to me what was going on so I could understand it. More

Great experience overall Thanks to Zack and the rest of the team! The car was clean when I pick it up and the lady at the phone was able to get me a loaner even when I had Thanks to Zack and the rest of the team! The car was clean when I pick it up and the lady at the phone was able to get me a loaner even when I had forgot to call in advance. More

Excellent, low hassle car purchase Friendly engagement, willing to allow test drives, straight to a competitive price. Overall great experience. Have not used the service department yet Friendly engagement, willing to allow test drives, straight to a competitive price. Overall great experience. Have not used the service department yet, but discussed prices for maintenance and they were very helpful. More

An exceptional experience!!! Had a fantastic experience buying my vehicle from Rusnak Westlake. Fay is great to work with. It was a one-stop shop for all of my questions and made Had a fantastic experience buying my vehicle from Rusnak Westlake. Fay is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. I will forever recommend going to Fay and Rusnak. If you are in the market for a new Audi, please ask for Fay. An exceptional experience!!! More

Easy to deal with. This is the 3rd Audi we have purchased from Rusnak. The sales and service departments are top notch. All negotiations are very transparent. I would This is the 3rd Audi we have purchased from Rusnak. The sales and service departments are top notch. All negotiations are very transparent. I would recommend Rusnak. More

Great Service!!! I have gone in twice to have my 2017 Audi TTs service for oil/filter and check-ups. The staff is top rank against any client service business. They I have gone in twice to have my 2017 Audi TTs service for oil/filter and check-ups. The staff is top rank against any client service business. They were professional, polite and expedient. The check-in, loaner, and check-out process works like a well-oiled machine. The reason I keep coming back for service at this location: 1. Great service staff 2. Loaner car program 3. Smooth easy process 4. Complimentary car wash Thanks! Ramon Espiritu More

Excellent Customer Service I will for sure make the drive over the hill for this amazing customer service. Thank you for great service. My home dealer is Oxnard, however their c I will for sure make the drive over the hill for this amazing customer service. Thank you for great service. My home dealer is Oxnard, however their customer service sucks and I will never go back there again. More