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Rusnak/Westlake Audi
Thousand Oaks, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Very unhelpful. We purchased a new A6 from them in 2013 and with regular maintenance and less than 85000 miles and no warning the engine was damaged. We just had t We purchased a new A6 from them in 2013 and with regular maintenance and less than 85000 miles and no warning the engine was damaged. We just had the vehicle serviced 3 months before. Audi finally got back to us stating it was just "too bad" for us and estimated over $10,000 for repairs. This appears to be a problem with the A6 model - so other buyers beware! More
I came in a little while ago just looking around, and Alfredo was very helpful and wasn’t pressuring me at all to purchase a vehicle on the spot; overall the staff there was very nice and respectful of y Alfredo was very helpful and wasn’t pressuring me at all to purchase a vehicle on the spot; overall the staff there was very nice and respectful of your space, on top of the dealership itself being organized and clean, would 100% reccomend purchasing a vehicle from here More
I bought a gently used e tron from MIke Jaber At Rusnak Westlake. He is a kind, knowledgeable salesman who went out of his way to respect my medical issues during the pandemic. He even delivered the car Westlake. He is a kind, knowledgeable salesman who went out of his way to respect my medical issues during the pandemic. He even delivered the car himself to my home 35 away. More
Very non personable sales person My wife and I, visited your dealership last Saturday to look at a 2020 SQ5. My 2017 A6 lease is coming to an end so that's why I'm interested in look My wife and I, visited your dealership last Saturday to look at a 2020 SQ5. My 2017 A6 lease is coming to an end so that's why I'm interested in looking at a new vehicle. I spoke with her a few times over the phone before coming down to look at the vehicle. I will admit that we came in towards the end of the day however, her interactions with us left a lot to be desired. She also gave me inaccurate information telling me that Audi, will pay for the remaining payments that we have left which is 8 more payments on our lease. I later found out that Audi, will only pay for the last 3 payments on our lease. I wonder if I would have bought the vehicle Audi, would have later sent me a bill for the other remaining payments? More
All was good and professional. No issues at all. Would recommend this service center to others. Wait time was appropriate. Thanks for the service. Take care. recommend this service center to others. Wait time was appropriate. Thanks for the service. Take care. More
As usual excellent service from Adam. Great communication and professionalism. We have two Audi cars that get serviced here. Appreciate the customer service from all. and professionalism. We have two Audi cars that get serviced here. Appreciate the customer service from all. More
My experience with Rusnak Westlake was outstanding. Fay was terrific to work with, and put the whole deal together in just a couple of days... including financing. And she did it remotely, as I am from T was terrific to work with, and put the whole deal together in just a couple of days... including financing. And she did it remotely, as I am from Tucson. I recommend them! More
Great place. I’ve been a customer for many years because of their great service both in sales and car maintenance. Always friendly, efficient, professional, and on time. of their great service both in sales and car maintenance. Always friendly, efficient, professional, and on time. More
Best customer service always friendly and courteous. I refuse to go to another Audi dealership. Jesse was very kind, professional and easy to communicate with. Did an awesome job overall refuse to go to another Audi dealership. Jesse was very kind, professional and easy to communicate with. Did an awesome job overall More