Rusnak Volvo Cars
Pasadena, CA
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1,405 Reviews of Rusnak Volvo Cars
Michael was amazing. I got an appointment within a day, they fixed the issue, and kept me informed throughout the time it was being fixed. Excellent customer service, thank you! they fixed the issue, and kept me informed throughout the time it was being fixed. Excellent customer service, thank you! More
Quick and Easy! Hassle Free! I had an idea of what vehicle I wanted, what sort of payments I could afford, and told Christine Lee about it. She said she'd get back to me. And sh I had an idea of what vehicle I wanted, what sort of payments I could afford, and told Christine Lee about it. She said she'd get back to me. And she did so promptly! More
Service on new car The SRS Airbag light came on after only having the car for a couple of weeks, so I took it in to get serviced. The issue was hard to find but the ser The SRS Airbag light came on after only having the car for a couple of weeks, so I took it in to get serviced. The issue was hard to find but the service department exhausted all avenues and finally fixed the problem (wiring). They gave me a loaner car and communicated every step of the way, which was nice as it took over a week. A+! More
Again, Michael did a wonderful job. Even though I have to keep coming back he makes it better and enjoyable. Thanks so much for your hard work and service. keep coming back he makes it better and enjoyable. Thanks so much for your hard work and service. More
Great customer service. Very professional and timely. MICHAEL in the service department was very courteous and kept me informed. He even sent an Uber to pick me up. MICHAEL in the service department was very courteous and kept me informed. He even sent an Uber to pick me up. More
Straightfoward and consistently competitive I have no experience with their service department, but I just leased my third new Volvo from Rusnak in the last five years. Each time, 90% of the pro I have no experience with their service department, but I just leased my third new Volvo from Rusnak in the last five years. Each time, 90% of the process was done over the phone and email (I'm in San Diego). I do extensive market research and maintain contacts with most SoCal Volvo dealerships. Rusnak consistently has the best pricing, and do not try any shady tactics, which is refreshing. No wonder they are one of the most popular and well-liked dealerships in the area. Special shout-out to Verletta Massey, Ephrem Yohannes and Mario Eshak. Keep up the good work! PS. Speed of communication could use some improvement. Sometimes it takes a few days for a person to respond, emails get lost in the mailboxes, etc. In this environment, you cant' afford to miss sales due to things like these! More
AdimikaVery professional staff and well trained for Adimika Very professional staff and well trained for customer care and service. Adimika is the best sales lady I have ever seen for the last 30 Adimika Very professional staff and well trained for customer care and service. Adimika is the best sales lady I have ever seen for the last 30 years in the car industry! More
Tire change - easy and so friendly They took care of both me and my dogs while waiting!! They explained everything and were on the ball. The waiting room is very nice by the way! They took care of both me and my dogs while waiting!! They explained everything and were on the ball. The waiting room is very nice by the way! More
Very Satisfied I had damaged a front tire, but I was able to get a next day appointment and was out in just 2 hours. I was very satisfied and relived. Anthony, my se I had damaged a front tire, but I was able to get a next day appointment and was out in just 2 hours. I was very satisfied and relived. Anthony, my service representative always looks out for my best interest. More




