Rusnak Volvo Cars

Great service, nice people everything was excellent, nice, friendly people, every person I worked with was very friendly and helpful and I can not think of anything negative to everything was excellent, nice, friendly people, every person I worked with was very friendly and helpful and I can not think of anything negative to say. More

Outstanding Experience My experience at Rusnak Pasadena Volvo was outstanding. Jimmy was such a pleasure to work with as he was able to answer all of my questions and provid My experience at Rusnak Pasadena Volvo was outstanding. Jimmy was such a pleasure to work with as he was able to answer all of my questions and provided a detailed summary of the steps I would take in purchasing/leasing a vehicle. He was very friendly and respectful throughout the whole process. He made the experience exciting and was consistent in following up whether it was was with a text or phone call. I highly recommend purchasing a vehicle at this location. Barbie, the finance manager was also very helpful in completing all necessary documents and explained information thoroughly. Both Jimmy and Barbie made this experience smooth and enjoyable. Thank you Rusnak Pasadena Volvo! More

Pleasant car buying experience Meena, one of the sales Manager was professional, and on our phone conversation making a deal was very respectful to my situation and made easy to mak Meena, one of the sales Manager was professional, and on our phone conversation making a deal was very respectful to my situation and made easy to make a decision to buy my new Volvo. Laura Salen, sales person, was very kind and wanted to help me with all the questions and details that I wanted to know as a new car buyer. She was very responsible and quick to call me, regarding a new order of an item and still helps me to establish the On Call system. Look forward to work with the service department in the future for my regular check up days. More

Fantastic! We had visited several dealers before talking to Verletta Massey at Rusnak Volvo and she blew the rest out of the water! She was crystal clear on our We had visited several dealers before talking to Verletta Massey at Rusnak Volvo and she blew the rest out of the water! She was crystal clear on our needs and wants and was very easy to deal with too. Highly recommend her! More

Volvo Tire Replacement Anthony Marino was a life-saver and helped me replace a tire in record time. I have just recently switched to driving a Volvo and my excellent servic Anthony Marino was a life-saver and helped me replace a tire in record time. I have just recently switched to driving a Volvo and my excellent service was very appreciated. Thank you, Anthony! More

Great Brand, Great Price, Great Staff Having been in the customer service role for over 30 years, I believe that being honest and showing the same urgency or priority as the customer wins Having been in the customer service role for over 30 years, I believe that being honest and showing the same urgency or priority as the customer wins their loyalty. As a customer then, I am aware of the challenges of delivering quality service while expect the same quality that I would provide and in turn, deserver my loyalty. For the past 10 years, I have been loyal to one car manufacturer and dealer for that reason, however, at times when the product no longer provides the need or value among competition, the relationship would have to move on. However, a product and service of same level if not more, would make the transition a comfortable and unquestionable process and Rusnak provided that through Chris Harrison. Even with the issues Volvo was having with their system during the preparation and delivery of the vehicle, Chris ensured that delivery of the vehicle would be smooth and provided timely updates. Vehicles were well sorted or grouped in the lot without having to make customers walk all over the place looking for the model and options. The showroom, customer areas, offices were well laid out and parking is not a problem. Not only did Rusnak Volvo provide the best deal, reviews in social media reflected high regard for customer satisfaction in which the manager, I believe, is Sally, reads and responds to every review. Looking forward to a long relationship and to my first scheduled visit and meet the service staff I have also read great things about. More

10k service Prompt attention and full service done and explained many cars were in line and we were frequently updated on amount of wait. Prompt attention when c Prompt attention and full service done and explained many cars were in line and we were frequently updated on amount of wait. Prompt attention when car was ready. More

Excellent, professional and fast. It was my first visit and Na'eem made it a breeze. Really professional and fast. He explained everything and followed-up during the day with updates It was my first visit and Na'eem made it a breeze. Really professional and fast. He explained everything and followed-up during the day with updates. More

Best customer service Naeem is the best! I really appreciate his customer service and expediting everything. He made my day a lot easier and hassle free. Thank you! Naeem is the best! I really appreciate his customer service and expediting everything. He made my day a lot easier and hassle free. Thank you! More

Excellent in every way Ms. Verletta Massey provided a level of service that has compelled me to write my first review ever. To start, Ms. Massey reached out to me after I pu Ms. Verletta Massey provided a level of service that has compelled me to write my first review ever. To start, Ms. Massey reached out to me after I put in a request on Rusnak's site asking for a call about a specific 2016 XC90. We were able to agree on an out the door price before I even saw the car in person, and probably saved hours at the dealership by doing so. Of course, Ms. Massey understood that although we had agreed on a price, a deal was still contingent upon me actually seeing the car. Ms. Massey accommodated my schedule and stayed late to show me the car. Right away I was disappointed by some of the cosmetic issues with the car that did not appear in the pictures. The car was black and had some heavy swirling in the clear coat, quite a few scratches, and the perforations in the leather seats were filled with dirt. I spoke to Ms. Massey about my concerns and she insisted that their detail person could fix the cosmetic issues. I was skeptical, but I have my own detail guy who I know does excellent work, and I figured I would just have him thoroughly detail the car after bringing it home if necessary. The car was otherwise perfect, and the price was right, so I went ahead with the purchase. Since we had already negotiated a price, the entire process from test drive to final signatures only took about 45 minutes. Ms. Massey and I agreed that I would leave the car there for detailing, and I would pick it up when I got a chance in the next few days. When I finally had a chance to pick up the car, I was absolutely floored. The car had been completely, thoroughly, and clearly, expertly detailed on the outside. Whoever they use for detailing also applied touch-up paint on certain areas that it was needed, and the outside looked like a brand new car. They also completely cleaned all the tiny perforations in the seats. I am truly impressed, not just with the detailer, but with Ms. Massey who facilitated the deal, the detailing, and the final delivery in an exemplary fashion. More