Rusnak Volvo Cars

Inconsistent with Rusnaks normal high quality service We have had outstanding service from Rusnak Audi in Pasadena and were expecting a similar level of service. After waiting several days for an appoint We have had outstanding service from Rusnak Audi in Pasadena and were expecting a similar level of service. After waiting several days for an appointment it started with a 35 minute or so delay from my scheduled time. Anthony was pleasant enough and let me know it would take 3-4 hours to complete the 20k maintenance although he asked me to repeat a couple of times what I was seeing as issues. He then pointed me to Michael in the lobby for a shuttle. MIchael was on the phone resolving an issue but Jeanette "helped" me after waiting for a bit and informed me that the shuttle had just left and I said wait in the lobby. I did not know where the lobby was as this is my 3rd time in this dealership. I felt like I was bothering her although she was being extremely friendly with others. I took a seat by parts and when MIchael got off the phone I asked on timing and he immediately called the shuttle driver to get timing. This turned out to be longer than the driver predicted but still reasonable. A call from Anthony told me I needed new brake pads and in 2,500 miles to come back. When I checked out nothing was walked through with me when I came back. Jeanette couldn't find my paper work and I felt like that was somehow my fault. I was told to sign here basically. I tried to check in with Anthony who was on the phone at which point Michael followed me to the car to ask what else I needed. I was irritated and said I was ok once he walked me through the paperwork, but my phone was still not synching until I completely turned off the car, my seat still won't reset based on driver selection programming. I am really hoping that this is just an anomaly given the upcoming holiday weekend, but I will likely be doing my final service included with purchase, probably getting a second opinion on the brakes and looking for a service department that cares. More

Excellent Dealer Easy purchase from Rusnak. Beat another dealers price and was a pleasure to work with. Made the entire transaction seamless and no surprises when I go Easy purchase from Rusnak. Beat another dealers price and was a pleasure to work with. Made the entire transaction seamless and no surprises when I got to the dealer. More

purchase of new car Great customer service; negotiated the purchase with both Meena Daoud, Sales Manager and Amikia Rachel, Sales Consultant, who were both pleasant peopl Great customer service; negotiated the purchase with both Meena Daoud, Sales Manager and Amikia Rachel, Sales Consultant, who were both pleasant people. We did not feel pressured to make a purchase. They were easy to work with and willing to negotiate the best price. More

Review Summary Rusnak Volvo and Anthony Marino met every expectation. Anthony is an asset to Rusnak Volvo. He is knowledgeable, courteous, and always professional. Rusnak Volvo and Anthony Marino met every expectation. Anthony is an asset to Rusnak Volvo. He is knowledgeable, courteous, and always professional. I certainly expect to continue doing business with Rusnak. Verletta Massey is a pleasure to speak with. She also is a positive asset for Rusnak Volvo. Today, every business it seems, wants feedback: Please drop the 25 word minimum requirement Drop the unexpected "One Final Step." Make your requested review truly short and to the point. More

Incompetent "TECH's". your "TECH'S" are incompetent..... ask Anthony of my frustration. Everything from not properly securing a newly replaced "engine"...to a simple "cali your "TECH'S" are incompetent..... ask Anthony of my frustration. Everything from not properly securing a newly replaced "engine"...to a simple "calibration" of a sunscreen... your service rep may be competent yet his techs need to go back to training.... i am totally frustrated dealing with Rusnak and i will be letting everyone I know about my experience..... More

Great Experience! We have leased many cars in the past and this is the first time that we didn't feel pressured in any way. Adimika was wonderful and she had lots of po We have leased many cars in the past and this is the first time that we didn't feel pressured in any way. Adimika was wonderful and she had lots of positive energy! She answered all of our questions and if she didn't have an answer, she went and found it. Five star service from her! Ephram was also very helpful. When we decided to purchase a few days later, we didn't have to wait hours for paperwork and Brandi Lopez, the finance manager, was very patient and kind. She made the leasing process stress free! Five stars for her customer care! Great experience! More

Great Experience With Professional Team I recently bought a new Volvo XC40 from this location and overall had a great experience working the staff at Rusnak in Pasadena. They were very profe I recently bought a new Volvo XC40 from this location and overall had a great experience working the staff at Rusnak in Pasadena. They were very professional and made me and my partner feel comfortable. I will definitely considering visiting again for future Volvo needs. More

Excellent Experience This is my fourth Volvo from Rusnak Pasadena and every time the experience has been painless. I truly feel that they want you to leave happy; and This is my fourth Volvo from Rusnak Pasadena and every time the experience has been painless. I truly feel that they want you to leave happy; and they have succeeded. I’m very happy with my new XC 60. Verletta and Patrick went out of their way to find the right vehicle for me. More

new car lease The sales agent assigned to me was Ademika, she was very exceptional, and is very updated on the vehicle being looked upon, We had a very pleasant exp The sales agent assigned to me was Ademika, she was very exceptional, and is very updated on the vehicle being looked upon, We had a very pleasant experience with her and was very helpful. Gilbert was very receptive of my request and laid out the terms well on my trade. My only concern was that I was not given a copy of the original papers that I have signed since our understanding was to separate the trade papers, The copy of the lease agreement I was given does not bear my signature \, nor the signature of Mr Cheng either, the following day when I signed the papers for my trade, I was also surprised why I was asked to sign a new lease agreement paper which now have the trade agreement as well. My observation was that my monthly payment has now increased by about $15.00 which translates to almost 500 dollars on the lease lifetime. I am now wondering which is which, and also wondering what happened to the original lease agreement contract which I and Mr Cheng signed, attesting to the aforementioned agreement. 4 More

Excellent service Great staff and very polite. Very comfortable experience. They were able to repair my vehicle in a very timely fashion and kept me involved during the Great staff and very polite. Very comfortable experience. They were able to repair my vehicle in a very timely fashion and kept me involved during the entire process. Naeem and the staff were very pleasant to work with. More