Rusnak Volvo Cars

Service on new car The SRS Airbag light came on after only having the car for a couple of weeks, so I took it in to get serviced. The issue was hard to find but the ser The SRS Airbag light came on after only having the car for a couple of weeks, so I took it in to get serviced. The issue was hard to find but the service department exhausted all avenues and finally fixed the problem (wiring). They gave me a loaner car and communicated every step of the way, which was nice as it took over a week. A+! More

Straightfoward and consistently competitive I have no experience with their service department, but I just leased my third new Volvo from Rusnak in the last five years. Each time, 90% of the pro I have no experience with their service department, but I just leased my third new Volvo from Rusnak in the last five years. Each time, 90% of the process was done over the phone and email (I'm in San Diego). I do extensive market research and maintain contacts with most SoCal Volvo dealerships. Rusnak consistently has the best pricing, and do not try any shady tactics, which is refreshing. No wonder they are one of the most popular and well-liked dealerships in the area. Special shout-out to Verletta Massey, Ephrem Yohannes and Mario Eshak. Keep up the good work! PS. Speed of communication could use some improvement. Sometimes it takes a few days for a person to respond, emails get lost in the mailboxes, etc. In this environment, you cant' afford to miss sales due to things like these! More

AdimikaVery professional staff and well trained for Adimika Very professional staff and well trained for customer care and service. Adimika is the best sales lady I have ever seen for the last 30 Adimika Very professional staff and well trained for customer care and service. Adimika is the best sales lady I have ever seen for the last 30 years in the car industry! More

Very Satisfied I had damaged a front tire, but I was able to get a next day appointment and was out in just 2 hours. I was very satisfied and relived. Anthony, my se I had damaged a front tire, but I was able to get a next day appointment and was out in just 2 hours. I was very satisfied and relived. Anthony, my service representative always looks out for my best interest. More

Tire change - easy and so friendly They took care of both me and my dogs while waiting!! They explained everything and were on the ball. The waiting room is very nice by the way! They took care of both me and my dogs while waiting!! They explained everything and were on the ball. The waiting room is very nice by the way! More

excellent, very competent in every respect The dealership is located in a central Pasadena area and I have been doing business with them for over 40 years. They are always ready to serve and an The dealership is located in a central Pasadena area and I have been doing business with them for over 40 years. They are always ready to serve and answer questions and when I take my car in, it's serviced completely and competently. I have always been pleased with the service and sales representatives there. More

Every single time we’ve taken our car for service here, there’s been some issue. Running out of loaners, waiting up to an hour to talk to someone about the issues when dropping off (even with appointment there’s been some issue. Running out of loaners, waiting up to an hour to talk to someone about the issues when dropping off (even with appointment and getting there on time), being told it would take less than an hour so decide to wait but it takes over two hours, letting them know you need the car by a certain time to pick kids up from school but it’s not ready with no loaners (they offered to take me to get a rental but I was already late and used an Uber), etc. For my last visit, I booked super early hoping to have better luck if the day was just starting- my 2017 XC60 was having AC issues. They said please wait and it took almost two hours for anyone to talk to me (I inquired at least three during it- especially as they had taken my car back already). They did apologize and offer to rotate my tires for free this time, but I’ll likely find another dealer for service even if I have to drive further as we’ve decided to buy our car. We have loved our car, and while we had a great experience with figuring out a deal with Christine, and we’re offered unexpected great lease offers as repeat customers (including almost an eight months option to go from old to new lease- great!!! but we ended up purchasing), the service almost made us change our minds. Needs improvement More

Friendly and Accommodating I went in for a replacement key with no appointment and Anthony was nice enough to fit me in and take care of me. He understood my urgent need for a I went in for a replacement key with no appointment and Anthony was nice enough to fit me in and take care of me. He understood my urgent need for a key and even gave my car a complimentary oil change and car wash. I would definitely go back to him in the future. More

Not great customer service from Anthony. I’ve had him before and he’s never been that friendly. He told me they close at 4, didn’t get a call till 330 that my car was ready to go, then he was rude about before and he’s never been that friendly. He told me they close at 4, didn’t get a call till 330 that my car was ready to go, then he was rude about me not answering my phone. More

great service all went smoothly and fast. great service. friendly and professional. It even got done ahead of schedule which was great to get me in and out fast. all went smoothly and fast. great service. friendly and professional. It even got done ahead of schedule which was great to get me in and out fast. More