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Rusnak Volvo Cars

Pasadena, CA

4.9
1,332 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives. Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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2025 East Colorado Blvd

Pasadena, CA

91107

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Showing 1,332 reviews

May 22, 2020

The Best Service Department - Ever. Amazing, friendly, kind, thoughtful, smart. Na'eem is far and above the best employee ever. He is always prompt, great communicator and above all, s More

by drequity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2020 -

Rusnak Volvo Cars responded

Thanks for sharing your feedback about your experience. We are happy to know that our team members have provided you with such a great level of care. If there is anything else we can to do be of assistance, let us know! We are always happy to help.

May 22, 2020

Easy, fast, helpful I leased a car with Rusnak Volvo a few days ago. GM Sally gets straight to the point and doesn't play the typical car salesman games. Adimika was frie More

by rahatabankia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adimika Rachell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sally, Juan Castaneda
May 23, 2020 -

Rusnak Volvo Cars responded

Congratulations on your lease and thanks for mentioning the team members who you worked with. We hope you are enjoying your vehicle and we hope to be of assistance again!

May 22, 2020

I was mistakenly charged for my loaner. I text Na'eem, he got back to me right away. I explained the problem, he said "let me look into this with my manager." He called me back in less then an hour... issue More

by YEHOUDAMASJEDI
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meena Daoud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ephrem Yohannes
May 23, 2020 -

Rusnak Volvo Cars responded

We are so glad to hear that your issue was resolved. Thank you for bringing that to our attention and giving us feedback. Please do not hesitate to reach out if we can assist again!

May 21, 2020

Had to have my tire replaces It was all fine. Naeem was very friendly and kind. It took a little longer than I had hoped for but such are the times. More

by ZEHRAHMED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2020 -

Rusnak Volvo Cars responded

Hello, we appreciate your excellent review! It was great working with you. We'll be sure to share your comments with Naeem and our team. We hope you have a wonderful day.

May 21, 2020

Never happy to have a check engine light come up on a brand new car with less than 5000 miles. Easily made an appointment with the service department. Smooth and organized with excellent Covid-19 precaut More

by SHRZANE
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Ludzhev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marino
May 22, 2020 -

Rusnak Volvo Cars responded

Hi there, thanks for the incredible feedback! We are pleased to hear you had a positive experience with us. We are happy to have helped you with your vehicle needs. We hope you visit us in the future!

May 20, 2020

Always great service! We've been bringing our two Volvos to Rusnak for several years now, and have been working with Anthony the whole time. He's always been a pleasure to More

by GMEEKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
May 21, 2020 -

Rusnak Volvo Cars responded

Thank you for the great review. We will be sure to thank Anthony for providing you with excellent service. We look forward to working with you again.

May 20, 2020

Very busy, but employees stepped in so customers had less of a wait. Was also given a loaner car to accommodate for covid 19 precautions. More

by MANDYMBROWN
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marino
May 21, 2020 -

Rusnak Volvo Cars responded

Thank you for the excellent review, Mandy. Let us know if there is anything else we can help you with. We look forward to working with you again.

May 19, 2020

A true pleasure....I Always appreciate the exemplary service. All of the service advisors are genuinely concerned with safety and making the customer a priority. More

by JANNA PAYNE
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier ??, Anthony Marino
May 20, 2020 -

Rusnak Volvo Cars responded

We really appreciate your review for us, Janna. Thanks for taking a moment to share your thoughts about the services provided. If there is anything else we can do, please feel free to reach out. Our team is happy to help!

May 17, 2020

As always a pleasure to be greeted with respectful and kind full team. From the beginning to the very end when your car is delivered. More

by SILVA.OPHELIA
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco
May 18, 2020 -

Rusnak Volvo Cars responded

Thanks for sharing your thoughts about your experience, Silva! We always want to take care of our customers. Please let us know if we can do anything else.

May 15, 2020

Recall Service The recall service was scheduled on a timely basis. Service was courteous and efficient. I very much appreciated the social distancing measures that More

by ABM_MCCARTHY
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2020 -

Rusnak Volvo Cars responded

Thank you so much for your feedback in regards to the services provided. We are happy to know of our team member's level of care. Please feel free to reach out if we can assist with anything else. Our team is happy to help!

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