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Rusnak Volvo Cars

Pasadena, CA

4.9
1,319 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives. Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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2025 East Colorado Blvd

Pasadena, CA

91107

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Showing 1,319 reviews

October 13, 2020

I brought my XC60 to Rusnak Volvo for the 20,000 mile service and also for a Recall notice. Anthony Marino, Service Advisor, assisted me in a very professional and thorough way and explained everything More

by BERTA.COCHARIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier in the parts department assisted me very well with purchase of coolant., Anthony Marino
Oct 14, 2020 -

Rusnak Volvo Cars responded

Thanks for stopping by, Berta. We truly appreciate you taking the time to write such a nice review, and trusting us at Rusnak Volvo Cars to take great care of your vehicle. We'll make sure you always get treated to top-notch service every time you visit.

October 13, 2020

Christine Lee is an outstanding salesperson who walked me through every detail and helped me feel safe and knowledgeable about purchasing my Volvo which I love! More

by shellyhiddleson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Ton-That
Oct 14, 2020 -

Rusnak Volvo Cars responded

Thank you for the 5-star rating and great review! We are happy to know that you had a good experience with us and with the help of Christine. We appreciate your business!

October 12, 2020

I asked for a fair price and it was not given because the cost of service is set per management. The overall service is ok. More

by JSANDEZ03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Marino
Oct 26, 2020 -

Rusnak Volvo Cars responded

Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your disappointment with any prices that did not exceed your expectations. Please reach out to me at your earliest convenience; I would appreciate the chance to speak with you about your experience. Thank you, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 https://www.rusnakvolvo.com/

October 09, 2020

The team at Rusnack worked hard to find us the right cars for our needs and budget, and we had a great experience with them. More

by allisonb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ephrem Yohannes
Oct 10, 2020 -

Rusnak Volvo Cars responded

Hi Allison, In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help in the future. Congratulations and safe driving!

October 08, 2020

Rusnak Volvo, as usual, is outstanding in service area. Minor recall on our new Volvo. Was addressed in under an hour and Covid safety protocols were observed. More

by Kbeggs84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Oct 08, 2020 -

Rusnak Volvo Cars responded

Thank you for the great review! We are happy to know that you enjoyed our services. We look forward to working with you again!

October 08, 2020

Patrick was very helpful, no pressure. Comfortable to talk with about car before and after sale. Feel Comfortable if I have a question or need help with my Volvo I can call or stop in and ask Patrick. De More

by ratpfinkandbooboo
Customer Service
Recommend Dealer
Yes
Employees Worked With
Patrick Folsom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Rusnak Volvo Cars responded

Thank you for the excellent review! We will be sure to let Patrick know that his pressure-free and courteous service made you feel at home. Congratulations on your purchase; please come back at any time!

October 08, 2020

Being that this was my first experience with this dealership, I really have nothing to compare it to, so I will give my true review on the next go round. However, the overall experience was good. More

by sonia.wells224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adimika Rachell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Rusnak Volvo Cars responded

Hi there, thank you for your feedback with us. We truly appreciate your business and welcome you back anytime you need help.

October 08, 2020

I have always been pleased with the customer service, maintenance and repair work I have received from RUSNAK Volvo. All of their staff is very professional. More

by LDFINUCANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Rusnak Volvo Cars responded

We appreciate the amazing review and look forward to working with you again!

October 07, 2020

Communication is always clear and professional. I appreciate the emails and texts to keep me in the loop when I leave the car for same day or overnight service. More

by M.B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marino
Oct 08, 2020 -

Rusnak Volvo Cars responded

Hi there, thank you for the kind words! We're glad to hear our team has given you great service. We hope to see you again.

October 07, 2020

I arrived at the dealership in the morning around 11:am, I did not leave until 4pm. I feel it took too long to complete the maintenance, however a recall was completed as well. The service advisor did a gre More

by WMARBLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Rusnak Volvo Cars responded

Thank you for the feedback! We are happy to know that overall you had a good service experience with us and we will make sure to share all your feedback with management! We truly value your business!

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