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Rusnak Volvo Cars

Pasadena, CA

4.9
1,319 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives. Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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2025 East Colorado Blvd

Pasadena, CA

91107

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Showing 1,319 reviews

October 24, 2020

The only way in which the experience was less than ideal was that my car was in the shop twice the time predicted when the problem was diagnosed and scope of work determined. I wasn't given a clear explanat More

by RWOLMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Oct 25, 2020 -

Rusnak Volvo Cars responded

Thank you for sharing your experience. We are happy to know that you enjoyed our services and appreciate your feedback. We look forward to working with you again.

October 22, 2020

This is my first Volvo and this was also my first visit at Rusnak Volvo. I was very pleased with the customer service I received from the Service Department. More

by EVIE731
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Garcia
Oct 23, 2020 -

Rusnak Volvo Cars responded

Evie, we're happy to hear you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!

October 22, 2020

It’s the best service always the staff is always very helpful answering the questions and the best is Anthony MArino. And the rest of the service staff. Thank you all. More

by CRV53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Oct 22, 2020 -

Rusnak Volvo Cars responded

Hi there, thank you so much for the kind words! We're glad to hear your experience with Anthony was positive. We appreciate your business and hope to see you again.

October 21, 2020

I can always trust the master mechanics at the dealer and the people in the service department are kind and really good at keeping the schedule. More

by JHONG60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Oct 22, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive review and rating! We are happy to know that you enjoy our Service Department and we hope that you will continue to choose us as your dealership!

October 20, 2020

I had an 8:00 a.m. appointment. I arrived on time, but still had to wait around for 30 min or longer. The staff was friendly and polite. More

by MATTHEWBARTHOLOMEW35
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service people
Nov 03, 2020 -

Rusnak Volvo Cars responded

Hi Matthew, Thank you for the nice words about our team. However, I'm very sorry to hear about the length of your wait for your appointment. Would you be willing to contact me directly so we can discuss what occurred? I look forward to speaking with you. General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 https://www.rusnakvolvo.com/

October 15, 2020

Came in for service and left with a new car. Thank you Verletta! You are the best. You were informative and friendly. It was a great experience! More

by MITTS40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marino, Verletta Massey
Oct 15, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive feedback! We are happy to know that you had a great experience with us and with the help of our team, especially Verletta. We truly appreciate your business!

October 15, 2020

Na’eem and the service team at Rusnack Pasadena Volvo can you continue to do a great job for me! Ease of setting up the appointment, getting me in and getting me out on time, and handling loaner cars are all More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeanette , Anthony Marino
Oct 16, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive review and rating! We are happy to know that you have had good experiences with us and with the help of Na’eem and our Service team. We truly value your business and we are always here to help!

October 14, 2020

Roman was very courtial with my visit. This service visit was above the previous. I especially like the fact that my interior setting were not changed. Roman kept his time line and was very communica More

by HULAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Garcia
Oct 15, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive review and rating! We are happy to know that you had a good service experience with us and with the help of Roman who provided great customer service. We value your business and we look forward to any future visits!

October 14, 2020

Highly responsive to my needs and executed on time. Kept me informed as to status and likely cost of repairs. Anthony watched out for the job and his team executed. More

by DON MCCONNELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Oct 14, 2020 -

Rusnak Volvo Cars responded

Thank you for the wonderful review, Don! We are pleased to see that Anthony's outstanding service made such a positive impression on you and we will be sure to let him know how satisfied you are. Please let us know if there is anything else we can do for you.

October 14, 2020

I want to commend Anthony Marino for going the extra mile in helping me with issues I had with my 2016 XC90. With his support the problem was taken care of.. He demonstrated to me a caring professional atti More

by lapd
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Oct 15, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive review and rating! We are delighted to know that you had a 5-star experience with us and with the help of Anthony. We value your business and we hope that you will continue to visit us in the future!

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