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Rusnak Volvo Cars
Pasadena, CA
1,319 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location.
Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives.
Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,319 reviews
January 22, 2021
Terrible service. I had told Chris the specific time I was coming in beforehand. He assured me that he would be ready for me at 2pm. There was nothing to negotiate. We were just buying out a lease that wa was coming in beforehand. He assured me that he would be ready for me at 2pm. There was nothing to negotiate. We were just buying out a lease that was ending. Despite knowing this, Chris was working with another customer when I arrived and had to wait. Then when he finally helped us we still had to wait for 4 hours while being told “it’s going to be another 15 minutes” about 5-6 times. I don’t understand why all of the paperwork was not prepared beforehand. Even if it was out of his control the courteous thing to do would have been to let us know “Hey, it’s going to be 4 hours, we can give you a ride home” or “You can come back tomorrow and pick the vehicle up”. Extremely unprofessional. At the end we had to stand within his eyesight to make sure that he was actually working on getting us out the door. The last thing we were waiting for was a car wash that ended up taking 30 minutes. I’m not sure why seeing that the car was already washed the day before. More
by alantor
Verified CustomerEmployees Worked With
January 21, 2021
Christine was amazing! She helped me find and purchase the SUV I wanted, taking the time to make sure I got the package I wanted and teaching me about how to use the vehicle. Christine was friendly and ef the SUV I wanted, taking the time to make sure I got the package I wanted and teaching me about how to use the vehicle. Christine was friendly and efficient - I plan on visiting her again the next time I buy a vehicle. Thank you!!! More
by Jennifer Ramirez
Employees Worked With
January 21, 2021
Came in for a new key and some parts. Was treated extremely well. Parts people are very knowledgeable and friendly. Sale staff was also great. extremely well. Parts people are very knowledgeable and friendly. Sale staff was also great. More
by HARRYGASPARIAN
January 20, 2021
the best service i have ever had, Roman Garcia was the Great. he took care of my 2020 Volvo and my wife's 2020 Volvo. I had new brakes put on and he did the 10,000 mile service on both cars. I am very Great. he took care of my 2020 Volvo and my wife's 2020 Volvo. I had new brakes put on and he did the 10,000 mile service on both cars. I am very happy with my service today More
by THEANTHONYESTEVEZ
Employees Worked With
Roman Garcia
January 20, 2021
Quick check-in, put me a in a loaner and completed window tint, coating, and dent removal in timely manner. Great communication via txt throughout the day. Highly recommend this dealership for any of your tint, coating, and dent removal in timely manner. Great communication via txt throughout the day. Highly recommend this dealership for any of your Volvo service needs. More
by SIMON.ZIENKIEWICZ
Employees Worked With
Roman Garcia, Ronnie Ton-That
January 20, 2021
Anthony performed good service to my XC60. Thank you. He answered all my questions and showed me some features in the car that I need to know. He answered all my questions and showed me some features in the car that I need to know. More
by minh_phan46
Employees Worked With
Anthony Marino
January 18, 2021
I usually dread having to service my car, but my recent experience with getting my car serviced at Rusnak Volvo was very smooth and efficient. There was no wait to getting checked in and the car was actua experience with getting my car serviced at Rusnak Volvo was very smooth and efficient. There was no wait to getting checked in and the car was actually cleaned and ready to go as soon as I got there. Thank you Roman for the great service experience! More
by CSHIN
Employees Worked With
January 17, 2021
Its really good.Its to much nice chance for me.Many Its really good. Its to much nice chance for me. Many discount for my car. Manager was good. Kindly and smart. System was good. Service was good. Its really good. Its to much nice chance for me. Many discount for my car. Manager was good. Kindly and smart. System was good. Service was good. More
by june.w.6096
Employees Worked With
