Rusnak Volvo Cars

I purchased my Volvo about 2 weeks ago. The sales process seemed normal and the saleswoman Verletta was very nice. The second time driving the Volvo, the check engine light came on. I called them to let them seemed normal and the saleswoman Verletta was very nice. The second time driving the Volvo, the check engine light came on. I called them to let them know that I wanted it checked and they suggested that I bring it in. I would expect that it would be a high priority as I am brand new client. This was not the case. They told me they were busy and wouldn't be able to see me for a week. I felt this was unacceptable as I just bought the car a couple of days previous. So I called my saleswoman for help and she said, "She had a meeting and would call me right back." She never called back. Every time after that I tried to call her she wasn't there. I called again the following day and asked for a manager. They transfered me again to reception at service and she ultimately put me on the phone with Anthony, the service manager. He vowed to have the car picked up on the day of service and would arrange to have it checked out and drop of a loaner car. I said that was fine but they need to come early as I need to get to work. They never showed up the morning of the service. I missed my window to get work waiting for them. I called frustrated and they scrambled to get someone to come pickup my car to check it out. They had absolutely forgotten about the appointment. They came and got it later that day but no loaner car, of course. The car was returned with the issue resolved a couple of days later. During this debacle, I tried multiple times to reach my salesperson and/or a manager and i was usually transferred directly to the service receptionist. I felt that I deserved someone go out of their way to make sure I was happy with my purchase. That never happened. Verletta replied to my first text but stopped after the service department missed their appointment to pick the car up. This easily the worst I've ever felt about a large purchase. I believe the correct response would have been on the first call to say, "I'm so sorry this happened and we're going to fix this right away for you." Then swiftly followed up. Obviously it didn't work out that way at all. During the paperwork, the man I was working with noticed that I overpaid for the car by several hundred dollars. I have no idea how but said they could use the money toward tinting the windows or some other options. I was excited at the time but now I'm nervous going back what frustrations await. More

Anthony at Volvo east Pasadena is the best person not just at Volvo but in my entire customer relations I’ve ever experienced! If I owned Volvo I would have him in charge of everything! I’m serious. I ha just at Volvo but in my entire customer relations I’ve ever experienced! If I owned Volvo I would have him in charge of everything! I’m serious. I have serious questions about the future of customer service and Anthony gives me reason for hope in a fast evaporating art!! Thank you Anthony and Volvo E. Pasadena! More

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Rowan, was on point and a pleasure to work with !! Would recommend to all my friends, service department was friendly and communicated very well Throughout the day, recommend to all my friends, service department was friendly and communicated very well Throughout the day, More

This is my second time visiting for service and I was in and out promptly. They had to fix/replace the rear cup holder. Thank you Roman! and out promptly. They had to fix/replace the rear cup holder. Thank you Roman! More

Roman never called me to tell me that he had to keep my car overnight, like he said he would. In fact, there was no communication at all - I had to call him to see what was going on and it was Anthony that car overnight, like he said he would. In fact, there was no communication at all - I had to call him to see what was going on and it was Anthony that called me back. Additionally, they didn't even wash my car after keeping it for a day. And, there was at least a quarter tank of gas missing from when I dropped it off on Monday and picking it up on Tuesday. More

Roman provided great service. Thank you. Car was washed and looked good after service. All my problems were fixed without issue. Appreciate it. Thank you. and looked good after service. All my problems were fixed without issue. Appreciate it. Thank you. More

always a good service experience. Im glad I can rely on the service team for a friendly and trustworthy service experience. Anthony has consistently been a reliable service advisor. Thank You! the service team for a friendly and trustworthy service experience. Anthony has consistently been a reliable service advisor. Thank You! More

The service was as always exceptional. Antony Morino is a true professional and I appreciate his knowledge and service. He is very helpful and follows up diligently. true professional and I appreciate his knowledge and service. He is very helpful and follows up diligently. More