Rusnak Volvo Cars

Kim Walker from Rusnak Audi was very nice working with us over email, then taking care of us during test drive and discussing things. Very pleasant experience. We went to Rusnak Audi after Volvo- what a d over email, then taking care of us during test drive and discussing things. Very pleasant experience. We went to Rusnak Audi after Volvo- what a difference - arrogance, everyone pretends to be busy, nobody is motivated. Mr Rusnak needs to promote some Volvo people and fire some Audi ones. More

I had no prior dealings with this dealer or its service center; I came here under emergency conditions. Emily did her best to fit my situation into her queue and also identified another problem needing at center; I came here under emergency conditions. Emily did her best to fit my situation into her queue and also identified another problem needing attention. She ordered the part, and had it installed the next day. Sue is extremely friendly and professional and is a great asset on the customer reception side. All in all, an excellent experience. More

Great experience...... Good people. I found this used car online, talked to Kemo in sales, He was very professional and upfront working with me, The price was great compared to others online, I flew from Tex online, talked to Kemo in sales, He was very professional and upfront working with me, The price was great compared to others online, I flew from Texas, They (Hector) picked me up at LAX, the car was in excellent condition as stated by Kemo. The whole team from sales to finance was very pleasant to work with, Great service, Good people. Highly Recommend. More

I was pleased with the results achieved when working with Rusnak Volvo to purchase a pre-owned vehicle about a month ago. I found the car on-line and initiated the transaction from Wisconsin with an e-mail. Rusnak Volvo to purchase a pre-owned vehicle about a month ago. I found the car on-line and initiated the transaction from Wisconsin with an e-mail. Kim Walker was very responsive and willing/able to share details about the vehicle via e-mail and phone - including sending me photos she took to speed the process. Her respresentation of the vehicle was spot on and she helped work options to purchase the car without me visiting the dealership. She even picked me up at LAX when I flew in to close on the car - just as the dealer web site promised! The only complaint I have is related to what appears to be a CA state law about closing within 24 hours of pulling a car from the lot - and Rusnak oftered a solution to that issue as well. The price was good, the car was exactly as expected - and still is after a month of driving, and the in person closing was low pressure and easy - no surprises. Kim even forwarded on a Nav system update that the prior owner dropped off at the dealership - a month after I picked up the car! I would recommend Rusnak for a vehicle purchase...and may even give them a try on my next Volvo! More

Rusnak to sing praises for: We first met Sue Ellis Rusnak to sing praises for: We first met Sue Ellis because she is the Volvo service dealer greeter. A young man in the parts department tried to sh Rusnak to sing praises for: We first met Sue Ellis because she is the Volvo service dealer greeter. A young man in the parts department tried to show us how to install the part. The service department who eventually installed the part for our S60 Women in the cashier department who helped us through the process with a smile. We were driving from SF to Pasadena to visit family. Our gas cap door attachment on our S60 fell off. We purchased the part hoping that we could install it by ourselves instead of waiting for the service department to install it for us. Unfortunately, we were unable to do it. We returned to Rusnak and Sue helped us schedule for early the next morning to repair the gas cap door. Not only was the part repaired but the dealer washed our car. Thank you, Sue and Company. I let our home dealer know that you were wonderful. Aloha, Walt and Judy Ching More

I am writing regarding my recent purchase of a 2011 Volvo C70 from this dealership. I am extremely happy with my purchase, but wanted to bring attention to the exceptional customer service that I received f C70 from this dealership. I am extremely happy with my purchase, but wanted to bring attention to the exceptional customer service that I received from General Manager, Yohan Haddad and his team during the purchase process after experiencing the opposite at other major Southern California Volvo dealers. I knew that the C70 was the car that I wanted to purchase after researching comparable models such as BMW and Lexus, but the options that I wanted meant that the car needed to be special ordered from the factory. I was willing to be patient to have the car come with the color and options that I wanted. In doing my research for the car, I purchased a report from Consumer Reports and also researched other websites to get an idea of the price I was looking for. I visited a few other Los Angeles area dealerships to get a better idea about pricing and to test drive the car. Two of these dealerships had the name of a Los Angeles area city as part of their dealership name. Another was part of a larger auto group that represented 10 brands. The larger auto group professed in their sales materials that their business was based upon “trust.” That dealership was eliminated during my search when I was told by their sales representative that I could not receive a price for the car unless I made my purchase that day. The other dealerships offered what I thought were extremely competitive prices based upon my research. One of the dealers even stated that they would beat any other price by $500.00. One factor influencing where I would purchase the car would be where I would likely have the car serviced. For this reason, I visited this Pasadena dealership since it was not far from my home. In my mind, if the price was the same, it would be a plus to have the car serviced at the same dealer I purchased the car. Upon visiting the showroom, I first met with Sales Consultant, Hector Altamirano. I explained that I had done my research and if the price was right, I would be purchasing the car immediately. Upon receiving a price, I commented that it was unfortunately, not as competitive as the others I received and that if he would beat them, I would have the deal written. At that point, Mr. Altamirano introduced me to Mr. Haddad to discuss the price in more detail. At that time, to my surprise, he told me that the other prices that I received were not likely legitimate. He explained that since the car was a special order, a sales contract could not be written until a VIN number was available. He surmised that the deposit form that I would have to fill out with such dealer would allow either party to cancel the deposit prior to the car coming in and the sales contract being filled out. He explained that when the car would come in, I would likely receive a call from that dealership expressing an apology that a “mistake” had been made in quoting me the price for the car and that the price that they could proceed with would actually be a couple of thousand more. He continued to explain that most customers would be upset, but would more likely than not pay the difference since they waited a couple of months for the car and had likely told family and friends that it was coming in then. During the course of a very animated conversation, I asked him how I could know his dealership was any different? He then proceeded to call the General Manager at one of these other dealerships. In my presence, and on speaker phone, he said that he had a client present who received a price from his dealership that he could not touch, but if this was the deal he could write, he would send me over to close the deal. A short time later, this manager called back to verify the price I was given. He then said that there must have been a misunderstanding on my part since a price like that had to be for the 2010 model. I then responded that, if this was truly the case, then why did his sales person give me a print out of the model which we built together and included the options and pricing regarding the 2011 model? At that point, the competition was eliminated. We proceeded to finalize and close the deal on the terms that both of us would be happy with. Although the sales contract could not be written until the car came in from Sweden, everything went smoothly when it did and there were no surprises during the paperwork process with the Finance Manager, Sean Eghtedari. Upon receiving the car, Mr. Haddad walked with me around the car to inspect it and make sure that there were no unexpected problems relating to delivery. With a chamois in hand, he followed me around the car to ensure that the car had a 100% blemish free exterior. That was extremely classy! (This was my fourth new car and I never had anyone ever do that before.) Mr. Altamirano then sat with me in the car to explain all of the controls and features. More

I've had the pleasure of working with Emily Dennis on several occasions. she has made every effort to get me in and out with a minimum of stress. She has been friendly and efficient and very communicat several occasions. she has made every effort to get me in and out with a minimum of stress. She has been friendly and efficient and very communicative. I apprecitate her and Sue the Hostess of the service department has also always been a gem of a lady. More

A true automotive family of people dedicated to helpful, high quality customer service. I have purchased five cars there over a period of twelve years and will keep going back for more. The people I have wo high quality customer service. I have purchased five cars there over a period of twelve years and will keep going back for more. The people I have worked with there have been especially responsive to my needs and have always been unfailingly available, friendly and courteous with a sense of humor and a positive attitude to match. I give top marks to Rusnak Volvo of Pasadena! More

Good service, very friendly employees, highly recommended. Would definitely go back and service the vehicle at Rusnak Volvo. Worked with Pedro, very efficient and friendly, he especially made sur recommended. Would definitely go back and service the vehicle at Rusnak Volvo. Worked with Pedro, very efficient and friendly, he especially made sure everything went well. More

Reading some of the reviews from 2010 to 2011, I can definitely say that this Volvo dealership is one of the best that I've dealt with with the seven Volvos I have bought in the past. From my 1999 C70, definitely say that this Volvo dealership is one of the best that I've dealt with with the seven Volvos I have bought in the past. From my 1999 C70, 1996 440 (CPO in UK), 2007 V50, 2009 XC70, 2010 XC60, 2011 C30, to 2012 S60, I purchase three cars from Rusnak, and it's the combination of Sales and Service that keeps me going back there. There are countless people to mention that I have dealt with over the years, but people recognize me by my name, and not my customer number. Another advantage of dealing with Rusnak Volvo is that the General Manager, Yohan Haddad knows many people in the industry. From Bentley to Hyundai, as a loyal customer, if you need a good connection, he has one for you. Right when you step in the door, you'll be made a customer for life. Kim Walker in Sales has a friendly and inviting attitude, David in Finance & Insurance will ensure that you get the additional features that you want and not what the dealer wants sold to you. Sue Ellis will receive you with open arms in Service, and Emily Denny will listen to you, and ensure that your car is serviced correctly every time. In all, I may move elsewhere, but I will always buy a Volvo from Rusnak. More