Rusnak Volvo Cars

A true automotive family of people dedicated to helpful, high quality customer service. I have purchased five cars there over a period of twelve years and will keep going back for more. The people I have wo high quality customer service. I have purchased five cars there over a period of twelve years and will keep going back for more. The people I have worked with there have been especially responsive to my needs and have always been unfailingly available, friendly and courteous with a sense of humor and a positive attitude to match. I give top marks to Rusnak Volvo of Pasadena! More

Good service, very friendly employees, highly recommended. Would definitely go back and service the vehicle at Rusnak Volvo. Worked with Pedro, very efficient and friendly, he especially made sur recommended. Would definitely go back and service the vehicle at Rusnak Volvo. Worked with Pedro, very efficient and friendly, he especially made sure everything went well. More

Reading some of the reviews from 2010 to 2011, I can definitely say that this Volvo dealership is one of the best that I've dealt with with the seven Volvos I have bought in the past. From my 1999 C70, definitely say that this Volvo dealership is one of the best that I've dealt with with the seven Volvos I have bought in the past. From my 1999 C70, 1996 440 (CPO in UK), 2007 V50, 2009 XC70, 2010 XC60, 2011 C30, to 2012 S60, I purchase three cars from Rusnak, and it's the combination of Sales and Service that keeps me going back there. There are countless people to mention that I have dealt with over the years, but people recognize me by my name, and not my customer number. Another advantage of dealing with Rusnak Volvo is that the General Manager, Yohan Haddad knows many people in the industry. From Bentley to Hyundai, as a loyal customer, if you need a good connection, he has one for you. Right when you step in the door, you'll be made a customer for life. Kim Walker in Sales has a friendly and inviting attitude, David in Finance & Insurance will ensure that you get the additional features that you want and not what the dealer wants sold to you. Sue Ellis will receive you with open arms in Service, and Emily Denny will listen to you, and ensure that your car is serviced correctly every time. In all, I may move elsewhere, but I will always buy a Volvo from Rusnak. More

I drive my 2000 v-40 back and forth to Mexico, Riverside back and forth from L.A. It really needed a Major service. I spent 4500.00 on everything that needed to be done 100,000 service belts hoses, et. al. back and forth from L.A. It really needed a Major service. I spent 4500.00 on everything that needed to be done 100,000 service belts hoses, et. al. and I have had no problems, they treated me and my car so well! I wouldn't go Anywhere else.... More

Starting with making my appointment, and all the way through to driving off their lot after service, I am totally happy. Pedro set up my appointment and was extremely helpful in monitoring the servi through to driving off their lot after service, I am totally happy. Pedro set up my appointment and was extremely helpful in monitoring the service, making sure that all my concerns were addressed. He went through the repair list item by item and explained everything, even walking me into the repair area to show me physical evidence of the reason for a problem. (There was a loud whistling sound near the driver's side that was due to a couple of missing parts at the bottom of my side mirror.) Pedro is a gregarious, cheerful person who truly seems to enjoy working with people. The mechanic even found several repairs that were still under warranty, which expires in one month. I really appreciate the fact that they fixed these at no cost to me. Everyone I dealt with was very professional and polite. More

I have been coming to the dealership for many years and through 2 Volvos. In all this time, there is one bright spot consistently, and that is the service adviser Emily Denney. Emily is the kind of perso through 2 Volvos. In all this time, there is one bright spot consistently, and that is the service adviser Emily Denney. Emily is the kind of person who remembers everything about not only your car but your kids and work as well. She listens to my concerns when I bring in the car, communicates what they find, asks permission to perform the work, gives estimates of time and cost, and asks whether I need a rental or ride to the office. She goes out of her way to get repairs covered under warranty whenever possible. The work performed on my car is always greata and they are good at troubleshooting. The negative of course is that it is pricey but I feel the dealer is best while under warranty (and I have extended warranty also). There is some spotty service when calling in for appointments, but I have not experienced anything but great service from the service team. More

David Wilson is very easy to work with, very clean cut, did his job efficiently. The most I like when I bring my car to service is to see Sue Ellis. She is the star of the service department. Whenever I did his job efficiently. The most I like when I bring my car to service is to see Sue Ellis. She is the star of the service department. Whenever I went in, she would come and greet me with a friendly smile and tell the customer service that I am in. whenver she has time, she will talk to me. I enjoy each and every minute talking to her. I prefer talking to her than staying in the waiting lounge.....even though there is donuts and coffee!!! More

This is my second time coming to the same dealership. I love dealing with Emily, she is very nice and always makes sure that I am happy with the service. I am a busy mom on a go, so having a car that is we love dealing with Emily, she is very nice and always makes sure that I am happy with the service. I am a busy mom on a go, so having a car that is well taken care of is a must for me. Both times all issues/problems were resolved in a timely, satisfactory manner. My car was fixed, washed/cleaned (even under the booster seat – no car wash ever bothers to get there). Everything went out as promised. More

I bought a used Volvo S40. After I signed everything I bought a used Volvo S40. After I signed everything they took the car for a wash! (The car came back dirty!) After that I drove 20 miles and the c I bought a used Volvo S40. After I signed everything they took the car for a wash! (The car came back dirty!) After that I drove 20 miles and the car broke down! My buddy checked the car and he said it has a really old battery and it's not even the right type! I called Rusnak back and THE OFFICE MANAGER PROMISED (MOHAMMED) that he pays for the tow. They told me to call AAA and use my card, but when we get there, they will take care of it with their card! Of course the manager lied, when we got there he started to argue about the price of the tow and just gave a nasty attitude to the tow-guy. SO he left and my AAA card was charged! I also noticed that one of the screws are missing from the wheel, so I told the manager! He told me I have four more and shouldn't be worried! They also promised me 1/2 on the first maintenance, which promise they never kept! I wasn't even able to reach the salesperson for the service discount! Than three weeks later he calls me and tells me that I shouldn't have taken the car anywhere else! I told him they recomended $800 worth of repairs on the car, he said they just want money and they most likely lied! (Visited Galpin Volvo for the maintenance!) I decided to go to a dealership to buy a used car, because I am tired of dealing with used car salesman. THIS PLACE WAS WORSE THAN ANY USED CAR DEALER I EVER VISITED!!!!! More

the following is email sent to Rusnak regarding our experience: we have met with one of your sales associate in your abscense. one thing i can tell is that it was one of my worst experience. i wil experience: we have met with one of your sales associate in your abscense. one thing i can tell is that it was one of my worst experience. i will not name any names. quotes over the phone and in the dealer were completely different and not even close. first we were very delighted and excited to receive a great deal. however, we soon found out it was all false. it seems he was just giving misleading quotes to lure potential buyers into your dealer. we were ready to purchase and make the deal. we even filled out financial application. when we pointed out the difference, he flatly denied our conversation. i dont know how you guys conduct your business in that misleading and deceitful manner. i will not recommend Rusnak to anyone. More