Rusnak Volvo Cars

I am writing regarding my recent purchase of a 2011 Volvo C70 from this dealership. I am extremely happy with my purchase, but wanted to bring attention to the exceptional customer service that I received f C70 from this dealership. I am extremely happy with my purchase, but wanted to bring attention to the exceptional customer service that I received from General Manager, Yohan Haddad and his team during the purchase process after experiencing the opposite at other major Southern California Volvo dealers. I knew that the C70 was the car that I wanted to purchase after researching comparable models such as BMW and Lexus, but the options that I wanted meant that the car needed to be special ordered from the factory. I was willing to be patient to have the car come with the color and options that I wanted. In doing my research for the car, I purchased a report from Consumer Reports and also researched other websites to get an idea of the price I was looking for. I visited a few other Los Angeles area dealerships to get a better idea about pricing and to test drive the car. Two of these dealerships had the name of a Los Angeles area city as part of their dealership name. Another was part of a larger auto group that represented 10 brands. The larger auto group professed in their sales materials that their business was based upon “trust.” That dealership was eliminated during my search when I was told by their sales representative that I could not receive a price for the car unless I made my purchase that day. The other dealerships offered what I thought were extremely competitive prices based upon my research. One of the dealers even stated that they would beat any other price by $500.00. One factor influencing where I would purchase the car would be where I would likely have the car serviced. For this reason, I visited this Pasadena dealership since it was not far from my home. In my mind, if the price was the same, it would be a plus to have the car serviced at the same dealer I purchased the car. Upon visiting the showroom, I first met with Sales Consultant, Hector Altamirano. I explained that I had done my research and if the price was right, I would be purchasing the car immediately. Upon receiving a price, I commented that it was unfortunately, not as competitive as the others I received and that if he would beat them, I would have the deal written. At that point, Mr. Altamirano introduced me to Mr. Haddad to discuss the price in more detail. At that time, to my surprise, he told me that the other prices that I received were not likely legitimate. He explained that since the car was a special order, a sales contract could not be written until a VIN number was available. He surmised that the deposit form that I would have to fill out with such dealer would allow either party to cancel the deposit prior to the car coming in and the sales contract being filled out. He explained that when the car would come in, I would likely receive a call from that dealership expressing an apology that a “mistake” had been made in quoting me the price for the car and that the price that they could proceed with would actually be a couple of thousand more. He continued to explain that most customers would be upset, but would more likely than not pay the difference since they waited a couple of months for the car and had likely told family and friends that it was coming in then. During the course of a very animated conversation, I asked him how I could know his dealership was any different? He then proceeded to call the General Manager at one of these other dealerships. In my presence, and on speaker phone, he said that he had a client present who received a price from his dealership that he could not touch, but if this was the deal he could write, he would send me over to close the deal. A short time later, this manager called back to verify the price I was given. He then said that there must have been a misunderstanding on my part since a price like that had to be for the 2010 model. I then responded that, if this was truly the case, then why did his sales person give me a print out of the model which we built together and included the options and pricing regarding the 2011 model? At that point, the competition was eliminated. We proceeded to finalize and close the deal on the terms that both of us would be happy with. Although the sales contract could not be written until the car came in from Sweden, everything went smoothly when it did and there were no surprises during the paperwork process with the Finance Manager, Sean Eghtedari. Upon receiving the car, Mr. Haddad walked with me around the car to inspect it and make sure that there were no unexpected problems relating to delivery. With a chamois in hand, he followed me around the car to ensure that the car had a 100% blemish free exterior. That was extremely classy! (This was my fourth new car and I never had anyone ever do that before.) Mr. Altamirano then sat with me in the car to explain all of the controls and features. More

I've had the pleasure of working with Emily Dennis on several occasions. she has made every effort to get me in and out with a minimum of stress. She has been friendly and efficient and very communicat several occasions. she has made every effort to get me in and out with a minimum of stress. She has been friendly and efficient and very communicative. I apprecitate her and Sue the Hostess of the service department has also always been a gem of a lady. More

A true automotive family of people dedicated to helpful, high quality customer service. I have purchased five cars there over a period of twelve years and will keep going back for more. The people I have wo high quality customer service. I have purchased five cars there over a period of twelve years and will keep going back for more. The people I have worked with there have been especially responsive to my needs and have always been unfailingly available, friendly and courteous with a sense of humor and a positive attitude to match. I give top marks to Rusnak Volvo of Pasadena! More

Good service, very friendly employees, highly recommended. Would definitely go back and service the vehicle at Rusnak Volvo. Worked with Pedro, very efficient and friendly, he especially made sur recommended. Would definitely go back and service the vehicle at Rusnak Volvo. Worked with Pedro, very efficient and friendly, he especially made sure everything went well. More

Reading some of the reviews from 2010 to 2011, I can definitely say that this Volvo dealership is one of the best that I've dealt with with the seven Volvos I have bought in the past. From my 1999 C70, definitely say that this Volvo dealership is one of the best that I've dealt with with the seven Volvos I have bought in the past. From my 1999 C70, 1996 440 (CPO in UK), 2007 V50, 2009 XC70, 2010 XC60, 2011 C30, to 2012 S60, I purchase three cars from Rusnak, and it's the combination of Sales and Service that keeps me going back there. There are countless people to mention that I have dealt with over the years, but people recognize me by my name, and not my customer number. Another advantage of dealing with Rusnak Volvo is that the General Manager, Yohan Haddad knows many people in the industry. From Bentley to Hyundai, as a loyal customer, if you need a good connection, he has one for you. Right when you step in the door, you'll be made a customer for life. Kim Walker in Sales has a friendly and inviting attitude, David in Finance & Insurance will ensure that you get the additional features that you want and not what the dealer wants sold to you. Sue Ellis will receive you with open arms in Service, and Emily Denny will listen to you, and ensure that your car is serviced correctly every time. In all, I may move elsewhere, but I will always buy a Volvo from Rusnak. More

I drive my 2000 v-40 back and forth to Mexico, Riverside back and forth from L.A. It really needed a Major service. I spent 4500.00 on everything that needed to be done 100,000 service belts hoses, et. al. back and forth from L.A. It really needed a Major service. I spent 4500.00 on everything that needed to be done 100,000 service belts hoses, et. al. and I have had no problems, they treated me and my car so well! I wouldn't go Anywhere else.... More

Starting with making my appointment, and all the way through to driving off their lot after service, I am totally happy. Pedro set up my appointment and was extremely helpful in monitoring the servi through to driving off their lot after service, I am totally happy. Pedro set up my appointment and was extremely helpful in monitoring the service, making sure that all my concerns were addressed. He went through the repair list item by item and explained everything, even walking me into the repair area to show me physical evidence of the reason for a problem. (There was a loud whistling sound near the driver's side that was due to a couple of missing parts at the bottom of my side mirror.) Pedro is a gregarious, cheerful person who truly seems to enjoy working with people. The mechanic even found several repairs that were still under warranty, which expires in one month. I really appreciate the fact that they fixed these at no cost to me. Everyone I dealt with was very professional and polite. More

I have been coming to the dealership for many years and through 2 Volvos. In all this time, there is one bright spot consistently, and that is the service adviser Emily Denney. Emily is the kind of perso through 2 Volvos. In all this time, there is one bright spot consistently, and that is the service adviser Emily Denney. Emily is the kind of person who remembers everything about not only your car but your kids and work as well. She listens to my concerns when I bring in the car, communicates what they find, asks permission to perform the work, gives estimates of time and cost, and asks whether I need a rental or ride to the office. She goes out of her way to get repairs covered under warranty whenever possible. The work performed on my car is always greata and they are good at troubleshooting. The negative of course is that it is pricey but I feel the dealer is best while under warranty (and I have extended warranty also). There is some spotty service when calling in for appointments, but I have not experienced anything but great service from the service team. More

David Wilson is very easy to work with, very clean cut, did his job efficiently. The most I like when I bring my car to service is to see Sue Ellis. She is the star of the service department. Whenever I did his job efficiently. The most I like when I bring my car to service is to see Sue Ellis. She is the star of the service department. Whenever I went in, she would come and greet me with a friendly smile and tell the customer service that I am in. whenver she has time, she will talk to me. I enjoy each and every minute talking to her. I prefer talking to her than staying in the waiting lounge.....even though there is donuts and coffee!!! More

This is my second time coming to the same dealership. I love dealing with Emily, she is very nice and always makes sure that I am happy with the service. I am a busy mom on a go, so having a car that is we love dealing with Emily, she is very nice and always makes sure that I am happy with the service. I am a busy mom on a go, so having a car that is well taken care of is a must for me. Both times all issues/problems were resolved in a timely, satisfactory manner. My car was fixed, washed/cleaned (even under the booster seat – no car wash ever bothers to get there). Everything went out as promised. More