Rusnak Volvo Cars

I can't thank Robert Mansfield and all the people at Rusnak Volvo enough working with me and my wife when we bought 2012 XC70 in July. The paper work process was easy and painless. They gave us a fair Rusnak Volvo enough working with me and my wife when we bought 2012 XC70 in July. The paper work process was easy and painless. They gave us a fair price for our trade-in. Manager Sami Salem seat down with us and went over the car from top to bottom. We drove off from Rusnak Volvo with our new car with all the knowledge of what it can do. We will be buying our next car at Rusnak Volvo. More

I recently took my XC60 to Rusnak Volvo for new tires and what a HUGE mistake! First, my reasoning for taking it to the dealer was that I did not want to risk my wheels getting damaged by the use of impro what a HUGE mistake! First, my reasoning for taking it to the dealer was that I did not want to risk my wheels getting damaged by the use of improper equipment, etc.. And besides, The Volvo Tire Advantage offers "Factory-trained technicians working with the proper equipment" so what can go wrong right? Well, when I went to pick the car up, BOTH of the wheels were damaged! The lip on both of the wheels were scraped, probably from the machine used to take off / put on the tires on the wheels. When I pointed this out to the service advisor, she said that they were just "dirty". Huh? There's a huge difference between the wheels being "dirty" and the clearcoat on the wheels being scraped off. The service manager came out and inspected it, apologized, and said that they would have it re-finished. There were also two deep scratches on the driver's side door that was not there when I dropped the car off. When I brought this to the service advisor's attention, she said that the car had some scratches on it when I dropped it off. Yes, it did have some scratches, but they were on the front bumper not the driver's side door, which she noted on the pre-inspection report! A couple days later I got a call saying that the wheels have been re-finished so I went to pick the car up. The wheels were 're-finished' but they must have been color-blind because they were just painted the silverstone color but not clearcoated like they originally were so they were matte while the other two wheels were glossy. When I pointed this out to the service advisor, her response was that they got the scratches out. What the... Yes, they got the scratches out but the finish doesn't match! Since the service manager was gone for the day, she told me to come back on Monday. Disgusted with all the issues and incompetence at this dealership, I didn't go back. Instead I decided to take this issue up with Volvo of North America directly. And this time around, there were black grease marks on my steering wheel, shift knob, and center armrest. Lovely. And to top things off, when I checked the air pressures in the tires this morning, all four tires were underinflated with different PSI and the valve caps were on loose. Did I take the car to the dealer or some small garage?? Almost every single time I bring my car to Rusnak for service, there's a scratch or damage on it that wasn't there when I dropped it off. Rusnak does not take care of customers' cars which is unacceptable, especially for a dealer. Needless to say, I will not be going back to Rusnak Volvo even though I only live 5-minutes from them. I would rather drive further to not have to deal with them anymore. Be careful when taking your car to Rusnak Volvo. Better yet, save yourself the trouble and headache and take it somewhere else. More

Rusnak service is the standard. Even if an issue arises, their customer service goes beyond expectation. It's why I have returned to this dealer for more than ten years. their customer service goes beyond expectation. It's why I have returned to this dealer for more than ten years. More

Kim Walker from Rusnak Audi was very nice working with us over email, then taking care of us during test drive and discussing things. Very pleasant experience. We went to Rusnak Audi after Volvo- what a d over email, then taking care of us during test drive and discussing things. Very pleasant experience. We went to Rusnak Audi after Volvo- what a difference - arrogance, everyone pretends to be busy, nobody is motivated. Mr Rusnak needs to promote some Volvo people and fire some Audi ones. More

I had no prior dealings with this dealer or its service center; I came here under emergency conditions. Emily did her best to fit my situation into her queue and also identified another problem needing at center; I came here under emergency conditions. Emily did her best to fit my situation into her queue and also identified another problem needing attention. She ordered the part, and had it installed the next day. Sue is extremely friendly and professional and is a great asset on the customer reception side. All in all, an excellent experience. More

Great experience...... Good people. I found this used car online, talked to Kemo in sales, He was very professional and upfront working with me, The price was great compared to others online, I flew from Tex online, talked to Kemo in sales, He was very professional and upfront working with me, The price was great compared to others online, I flew from Texas, They (Hector) picked me up at LAX, the car was in excellent condition as stated by Kemo. The whole team from sales to finance was very pleasant to work with, Great service, Good people. Highly Recommend. More

I was pleased with the results achieved when working with Rusnak Volvo to purchase a pre-owned vehicle about a month ago. I found the car on-line and initiated the transaction from Wisconsin with an e-mail. Rusnak Volvo to purchase a pre-owned vehicle about a month ago. I found the car on-line and initiated the transaction from Wisconsin with an e-mail. Kim Walker was very responsive and willing/able to share details about the vehicle via e-mail and phone - including sending me photos she took to speed the process. Her respresentation of the vehicle was spot on and she helped work options to purchase the car without me visiting the dealership. She even picked me up at LAX when I flew in to close on the car - just as the dealer web site promised! The only complaint I have is related to what appears to be a CA state law about closing within 24 hours of pulling a car from the lot - and Rusnak oftered a solution to that issue as well. The price was good, the car was exactly as expected - and still is after a month of driving, and the in person closing was low pressure and easy - no surprises. Kim even forwarded on a Nav system update that the prior owner dropped off at the dealership - a month after I picked up the car! I would recommend Rusnak for a vehicle purchase...and may even give them a try on my next Volvo! More

Rusnak to sing praises for: We first met Sue Ellis Rusnak to sing praises for: We first met Sue Ellis because she is the Volvo service dealer greeter. A young man in the parts department tried to sh Rusnak to sing praises for: We first met Sue Ellis because she is the Volvo service dealer greeter. A young man in the parts department tried to show us how to install the part. The service department who eventually installed the part for our S60 Women in the cashier department who helped us through the process with a smile. We were driving from SF to Pasadena to visit family. Our gas cap door attachment on our S60 fell off. We purchased the part hoping that we could install it by ourselves instead of waiting for the service department to install it for us. Unfortunately, we were unable to do it. We returned to Rusnak and Sue helped us schedule for early the next morning to repair the gas cap door. Not only was the part repaired but the dealer washed our car. Thank you, Sue and Company. I let our home dealer know that you were wonderful. Aloha, Walt and Judy Ching More

I am writing regarding my recent purchase of a 2011 Volvo C70 from this dealership. I am extremely happy with my purchase, but wanted to bring attention to the exceptional customer service that I received f C70 from this dealership. I am extremely happy with my purchase, but wanted to bring attention to the exceptional customer service that I received from General Manager, Yohan Haddad and his team during the purchase process after experiencing the opposite at other major Southern California Volvo dealers. I knew that the C70 was the car that I wanted to purchase after researching comparable models such as BMW and Lexus, but the options that I wanted meant that the car needed to be special ordered from the factory. I was willing to be patient to have the car come with the color and options that I wanted. In doing my research for the car, I purchased a report from Consumer Reports and also researched other websites to get an idea of the price I was looking for. I visited a few other Los Angeles area dealerships to get a better idea about pricing and to test drive the car. Two of these dealerships had the name of a Los Angeles area city as part of their dealership name. Another was part of a larger auto group that represented 10 brands. The larger auto group professed in their sales materials that their business was based upon “trust.” That dealership was eliminated during my search when I was told by their sales representative that I could not receive a price for the car unless I made my purchase that day. The other dealerships offered what I thought were extremely competitive prices based upon my research. One of the dealers even stated that they would beat any other price by $500.00. One factor influencing where I would purchase the car would be where I would likely have the car serviced. For this reason, I visited this Pasadena dealership since it was not far from my home. In my mind, if the price was the same, it would be a plus to have the car serviced at the same dealer I purchased the car. Upon visiting the showroom, I first met with Sales Consultant, Hector Altamirano. I explained that I had done my research and if the price was right, I would be purchasing the car immediately. Upon receiving a price, I commented that it was unfortunately, not as competitive as the others I received and that if he would beat them, I would have the deal written. At that point, Mr. Altamirano introduced me to Mr. Haddad to discuss the price in more detail. At that time, to my surprise, he told me that the other prices that I received were not likely legitimate. He explained that since the car was a special order, a sales contract could not be written until a VIN number was available. He surmised that the deposit form that I would have to fill out with such dealer would allow either party to cancel the deposit prior to the car coming in and the sales contract being filled out. He explained that when the car would come in, I would likely receive a call from that dealership expressing an apology that a “mistake” had been made in quoting me the price for the car and that the price that they could proceed with would actually be a couple of thousand more. He continued to explain that most customers would be upset, but would more likely than not pay the difference since they waited a couple of months for the car and had likely told family and friends that it was coming in then. During the course of a very animated conversation, I asked him how I could know his dealership was any different? He then proceeded to call the General Manager at one of these other dealerships. In my presence, and on speaker phone, he said that he had a client present who received a price from his dealership that he could not touch, but if this was the deal he could write, he would send me over to close the deal. A short time later, this manager called back to verify the price I was given. He then said that there must have been a misunderstanding on my part since a price like that had to be for the 2010 model. I then responded that, if this was truly the case, then why did his sales person give me a print out of the model which we built together and included the options and pricing regarding the 2011 model? At that point, the competition was eliminated. We proceeded to finalize and close the deal on the terms that both of us would be happy with. Although the sales contract could not be written until the car came in from Sweden, everything went smoothly when it did and there were no surprises during the paperwork process with the Finance Manager, Sean Eghtedari. Upon receiving the car, Mr. Haddad walked with me around the car to inspect it and make sure that there were no unexpected problems relating to delivery. With a chamois in hand, he followed me around the car to ensure that the car had a 100% blemish free exterior. That was extremely classy! (This was my fourth new car and I never had anyone ever do that before.) Mr. Altamirano then sat with me in the car to explain all of the controls and features. More