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Rusnak Volvo Cars
Pasadena, CA
1,304 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location.
Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives.
Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,304 reviews
March 08, 2018
Best Car Buying Experience EVER Made an online inquiry late Friday evening, Chris responded and promised to get back to me next day, sent me a quote as promised. Made an appointment Made an online inquiry late Friday evening, Chris responded and promised to get back to me next day, sent me a quote as promised. Made an appointment to come in an lease the car, the deal was as promised. Chris took his time to explain everything, I never felt rushed or pressured. Gilbert the manager took the time to come meet with me and insure the transaction was going smooth. Finance was a breeze, in and out so high pressure sales tactics there. Wonderful experience overalll! More
by Carguru2018
February 27, 2018
Personalized and professional service from the Rusnak team. Quick, convenient no-pressure sales environment. Juan was very informative throughout the process. The paperwork process was quick and easy. The ca Quick, convenient no-pressure sales environment. Juan was very informative throughout the process. The paperwork process was quick and easy. The car was perfectly cleaned and prepped when I arrived. Very happy. More
by Q Armstrong
Employees Worked With
February 15, 2018
Great and honest customer service and care! Flawless car purchase with straight forward and honest communication from the first email, multiple phone calls and questions, to visiting the dealers Flawless car purchase with straight forward and honest communication from the first email, multiple phone calls and questions, to visiting the dealership to see car, to sitting down and going over our multiple financial scenario requests, to simple and straightforward and honest financial discussion! We’ve spent about 6-9 months investigating which Volvo we wanted— so we were very educated buyers and we felt our purchase price was fair and the customer service was excellent! More
by LoveRSpoos
Employees Worked With
February 07, 2018
Excellent, prompt and friendly sales team This was my second time leasing a new vehicle from this dealership, and it was even better than the first. The sales person was clear, fair, courteous This was my second time leasing a new vehicle from this dealership, and it was even better than the first. The sales person was clear, fair, courteous, and expedient. Follow up was excellent and maintained the same level of professional courtesy, which extended into the friendly and efficient finance department. Highly recommend! More
by HappyCustomer
January 25, 2018
Painless car buying experience. Excellent service. Michael was extremely helpful. I was amazed at how seamless the transaction was. Our expectations were exceeded. I will definitely recommend Michael t Michael was extremely helpful. I was amazed at how seamless the transaction was. Our expectations were exceeded. I will definitely recommend Michael to a friend. More
by Samala16
Employees Worked With
Michael Robertson
January 03, 2018
Great salesman Anderson Lai is great salesman. He is very friendly and very helpful to show us the Volvo XC90. We weren’t even planning to buy on that day. However Anderson Lai is great salesman. He is very friendly and very helpful to show us the Volvo XC90. We weren’t even planning to buy on that day. However he made everything so easy for the process and asked manager to help us as well. Later on, he also showed us how to use the navigation system inside the car, even went above beyond to help me some questions thru personal text. Great service. Thank you Anderson! More
by Eyemzhao
Employees Worked With
December 29, 2017
Nice low key sales approach and strong execution Juan was low key/low pressure and took his time with me. The Sales GM Ephrem was thoughtful and helpful in finalizing the deal. Finally, Brandi in f Juan was low key/low pressure and took his time with me. The Sales GM Ephrem was thoughtful and helpful in finalizing the deal. Finally, Brandi in finance nicely pulled all the pieces together quickly and explained in common English what was happening. Nice team effort! Very good selection of vehicles. I walked away very satisfied with my car and the deal they put together for me. It is especially nice since the dealership is almost walking distance from my house. Also nice to do business with a Rusnak dealership that is so active and supportive of our community. More
by Andy Wilson
Employees Worked With
Juan, Ephrem Yohannes
December 29, 2017
2008 Jeep rubicon Jimmy was a great service to us. He is nothing like your average typical car dealership sales person. He was very kind to our needs very responsiv Jimmy was a great service to us. He is nothing like your average typical car dealership sales person. He was very kind to our needs very responsive to our messages and most of all held the vehicle for us for several days before we can get up to Pasadena to get it Thank you so much Jimmy we love our jeep!! More
by Terri m1266
Employees Worked With
Jimmy
December 17, 2017
Professionalism and respect Salesman Juan Casteneda and manager Sally Smeed were by far the most professional, respectful and personable folks I’ve dealt with at a Volvo dealersh Salesman Juan Casteneda and manager Sally Smeed were by far the most professional, respectful and personable folks I’ve dealt with at a Volvo dealership and I went to Galpin and Santa Monica when deciding where to lease. They are ultimately why I decided to lease through Rusnak. Brandi Lopez was also very professional and thorough when explaining the financial agreement. More
by Ali323
Employees Worked With
Juan Castaneda, Sally Smeed, Brandi Lopez
December 05, 2017
Excellent service. Reliable car with great safety features Staff is courteous and knowledgeable. We are impressed with the safety features of S90, very stylist and a lot of leg room . We particularly like th Staff is courteous and knowledgeable. We are impressed with the safety features of S90, very stylist and a lot of leg room . We particularly like the ‘black in black’, (black interior) More
by Volvo S90, Anita
Employees Worked With
Patrick Folsom
