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Rusnak Volvo Cars

Pasadena, CA

4.9
1,315 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives. Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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2025 East Colorado Blvd

Pasadena, CA

91107

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Showing 1,315 reviews

January 14, 2019

no longer up to previous volvo standards very poor experience they had the car for 6 days with one delay after another much of it due to delays in the volvo extended service agreement with in More

by TPOCOCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gilbert Cheng , Anthony Marino
Jan 25, 2019 -

Rusnak Volvo Cars responded

Thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to me directly at ssmeed@rusnakautogrou.com at your earliest convenience to discuss how we can turn your experience into a positive one. - Sally S., General Manager

January 14, 2019

Ok and can be better I told the advisor to check on the wiper blade when I was in the service . I guess he is too busy and missed that spot. So I need to suffer the noisy More

by ALEXLAW888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Gilliand
Jan 25, 2019 -

Rusnak Volvo Cars responded

Thank you for taking the time to let us know how we did. We sincerely thank you for the positive review, and look forward to seeing you again soon! - Sally S., General Manager

January 14, 2019

10k service Anthony was very helpful and attentive for my first service appointment. Service went very smoothly And was completed in a timely manner. I will ask f More

by THEBACICS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Jan 25, 2019 -

Rusnak Volvo Cars responded

We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. - Sally S., General Manager

January 13, 2019

My First new car I wasn't planning on getting a new car, but do to a car accident I had to start looking. I finally decided that I wanted the Volvo xc40 T5 R-design, w More

by LAURENRITCHEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Eshak
Jan 25, 2019 -

Rusnak Volvo Cars responded

We are very happy we could provide you with a positive experience! We sincerely value your business and look forward to your next visit! - Sally S., General Manager

January 11, 2019

Great Thank you Mark for the excellent service. My car had engine light on. I was worried. Mark took care of it. He is very experienced. More

by Eyemzhao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Gilliand
Jan 25, 2019 -

Rusnak Volvo Cars responded

We're glad to hear you found our staff was so knowledgeable and helpful! We hope you have a great day! - Sally S., General Manager

January 10, 2019

Great Experience My service representative Na'Eem was wonderful to work with--professional, responsive and considerate. Got the job done on time and arranged Uber rid More

by CASSONGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2019 -

Rusnak Volvo Cars responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Have an amazing day! - Sally S., General Manager

January 10, 2019

New car purchase We were very impressed with Chris - he knew the details of the car and was able to answer our questions. Chris was honest and friendly and did not pr More

by TNRGRAVES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2019 -

Rusnak Volvo Cars responded

We're happy to hear you had such a positive experience with our team! Thank you so much again for your feedback! We hope you have a great day! - Sally S., General Manager

January 09, 2019

terrific service and care, bumpy drop off and pickup. Very satisfied with the servicing of the car - pricey, but always find you all worth the extra money. that said, my drop off and pick up weren't grea More

by WALTER_S_WI
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't recall
Jan 25, 2019 -

Rusnak Volvo Cars responded

Thank you for your feedback and we apologize about the delay in getting you your vehicle. We appreciate your review and your business greatly. Please reach out to us if there's anything else we can do for you. - Sally S., General Manager

January 08, 2019

Great care and service I had an issue with my newly purchased car. They got me in right away, took me back home and picked me up, helped find my keys when I lost them and to More

by DONNA.S.MUELLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery , Anthony Marino, Alpha Dixon
Jan 25, 2019 -

Rusnak Volvo Cars responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you, and have a fantastic day! - Sally S., General Manager

January 07, 2019

In good hands. Na'eem Adams was of great assistance to us with his intelligent analysis and empathy of us for our Volvo problems. Na'eem is a great credit to Rusn More

by penrod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2019 -

Rusnak Volvo Cars responded

Thank you for taking the time to let us know how we did. We sincerely thank you for the positive review, and look forward to seeing you again soon! - Sally S., General Manager

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