Rusnak Volvo Cars

great service Mark was a great service advisor. Car was ready at the time promised. Will definitely go back to Rusnak Volvo in the future. Shuttle service to my Mark was a great service advisor. Car was ready at the time promised. Will definitely go back to Rusnak Volvo in the future. Shuttle service to my home was a plus. More

Great personal service! We keep coming back to Rusnak Volvo for service because of Anthony Marino. He is alway friendly and rushes out to greet us. Both my husband & I drive We keep coming back to Rusnak Volvo for service because of Anthony Marino. He is alway friendly and rushes out to greet us. Both my husband & I drive Volvo's and he takes extra special care of our cars. He does a thorough look through and talks to us about what is required and what is needed at the time of service. We always feel like we are in great hands and our cars are well taken care of. I can't imagine getting this type of service anywhere else! More

naeem was fantastic he alway makes me feel like a vip! Naeem is the primary reason I bought my 3rd Volvo from rusnek! great job! I plan to stick with your guys for years to come. Naeem is the primary reason I bought my 3rd Volvo from rusnek! great job! I plan to stick with your guys for years to come. More

Not super helpful My car was under warranty and broke down because of a faulty fuel pump. I paid for lyft rides for several days and was only offered a replacement car My car was under warranty and broke down because of a faulty fuel pump. I paid for lyft rides for several days and was only offered a replacement car after I came to pick up the car and it broke down again. I’m sure it wouldn’t have been offered if I hadn’t asked and been upset. As well, they tried to send me home with the car saying I could never let the fuel run below two bars because there was something wrong with it instead of fixing the problem. My car is a 2015 and has had several sensor issues. For the cost of the car I expect a little more in terms of customer service. It seemed dodgy and cheap to me which is a disappointment and will make me rethink dealing with Volvo when it’s time to get a new car. More

A basic service took up an entire day I scheduled my service for 8:30am on 1/25/19, so that I would be able to get to work after lunch. Usually a basic service takes no more than 4 hours. I scheduled my service for 8:30am on 1/25/19, so that I would be able to get to work after lunch. Usually a basic service takes no more than 4 hours. All of the service people (Sue, Na'eem, and Mark) were super friendly and helpful. It was not *at all* their fault that the service department was overbooked that day. I arrived at 8:30am, but was not seen by a service representative until close to 9am. He said my car would be ready at 2pm, but when I called at 2pm, he said it would not be ready until 3pm. When I arrived at 3pm, my car still had to be washed. I did not get out of there until 3:30pm, and missed an entire day of work. Since Rusnak Volvo no longer offers Saturday service, I feel like I had no choice but to miss work. Overall I am disappointed in my experience with Rusnak Volvo because I do not think a basic service should take 7 hours -- nor do I think it should cost $700. More

Great service experience Mark was on top of everything and had great communication. He was able to get specialty parts in next day and the car was done the following day, exce Mark was on top of everything and had great communication. He was able to get specialty parts in next day and the car was done the following day, exceeded my expectations! More

Great service experience Mario, Alfa and the tech specialist were all on top of everything and had great communication. They were able to update my software, explain the WiFi Mario, Alfa and the tech specialist were all on top of everything and had great communication. They were able to update my software, explain the WiFi on the XC40 and activate Volvo on Call quickly and efficiently. More

Verletta Massey I went a couple of time to just take a quick look at the Volvo XC60 and the new XC40. In no particular hurry, my options were open. I met Verletta whe I went a couple of time to just take a quick look at the Volvo XC60 and the new XC40. In no particular hurry, my options were open. I met Verletta when I arrived and easily decided she was the perfect representative to assist me in the important decision of my next car choice. Verletta had global amd overall knowledge that she made my decision and my lease easy and without stress. Thank you to Gilbert and Brandi as well! #RusnakVolvo Pasadena More

Fast and Easy! I went to this dealership looking for the xc40. I found what I was looking for, no issues on pricing or with my trade in. Worked with Alpha Dixon who I went to this dealership looking for the xc40. I found what I was looking for, no issues on pricing or with my trade in. Worked with Alpha Dixon who was laid back Adams not pushy. I recommend this dealership to anyone looking for a car. I interacted with a lot of folks here and everyone is very respectful and nice. More

New Volvo lease Christine went above and beyond. She handled my old lease return efficiently. She kept in contact with updates on arrival of my new car. She even came Christine went above and beyond. She handled my old lease return efficiently. She kept in contact with updates on arrival of my new car. She even came to my home to help me program the garage door opener! More