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Rusnak Volvo Cars

Pasadena, CA

4.9
1,328 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives. Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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2025 East Colorado Blvd

Pasadena, CA

91107

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Showing 1,328 reviews

March 25, 2019

Gear shift issue Had my 2003 XC-90 loose the manuverability of the gear shift linkage at 116K miles. Got stuck in the manual transmatic mode. Left car after hours. More

by DMOORE39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Gilliand
Apr 01, 2019 -

Rusnak Volvo Cars responded

Hi there! Thank you for this review. We apologize for any inconvenience prohibiting the best service possible! We appreciate the feedback to better our services in the future. Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!- Sally Smeed, General Manager

March 25, 2019

above and beyond Anthaony Marino replaced a tire with a crew in it in order for us to use the car on a road trip to Palm Desert. The replacment tire was on backorder f More

by CARLTON.MAESE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennete the cashier, Anthony Marino, Verletta Massey
Apr 01, 2019 -

Rusnak Volvo Cars responded

Hello there! We're glad everything was completed quickly and to your satisfaction! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day! - Sally Smeed, General Manager

March 25, 2019

Great service great people I have coming to your dealer I bought the car from you always good service I will keep coming to you thanks More

by DBPICKLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2019 -

Rusnak Volvo Cars responded

Hello there! We're glad everything was completed quickly and to your satisfaction! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day! - Sally Smeed, General Manager

March 24, 2019

Excellent service from Anthony Marino Anthony is super-conscientious and provided us with a highly personalized service experience. He serviced two of our three Volvos last week and made More

by REILLYPAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Mar 28, 2019 -

Rusnak Volvo Cars responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you for your kind words and this wonderful review about a member of our staff! We hope to see you again soon, Have a great day!- Sally Smeed, General Manager

March 22, 2019

Once Again Fast Diagnosis, Repair & Excellent Service Na'eem Adams, Rusnak Volvo service advisor, has consistently provided excellent service over the years. He listened to my concerns and made sure that More

by D. DeBruhl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2019 -

Rusnak Volvo Cars responded

Hello, thank you for your kind words on this review! We're so happy we were able to help you out! Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! - Sally Smeed, General Manager

March 22, 2019

Anthony My service adviser Anthony is awesome. He works with me and I will usually wait for routine service and he makes sure my car is done within a few hour More

by SCOTTYMORALES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marino
Mar 28, 2019 -

Rusnak Volvo Cars responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you for your kind words and this wonderful review about a member of our staff! We hope to see you again soon, Have a great day! - Sally Smeed, General Manager

March 22, 2019

Good Service I needed a tune up on my 2017 Volvo XC90. Anthony knew what he was doing and took care of my needs. It was nice doing business with him, and I would More

by PAULB2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Mar 28, 2019 -

Rusnak Volvo Cars responded

Hello, thank you for your kind words on this review! We're so happy we were able to help you out! Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! - Sally Smeed, General Manager

March 22, 2019

Excellent staff and service at Rusnak Volvo Great service by Anthony 5 star service Anthony takes great care in explaining the service done and provides the best care to your car in a fruendl More

by DADHUSENG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Mar 28, 2019 -

Rusnak Volvo Cars responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you for your kind words and this wonderful review about a member of our staff! We hope to see you again soon, Have a great day! - Sally Smeed, General Manager

March 22, 2019

I thought it was excellent Two days later after having break work done then volvo is advertising discounts on brakes 4 days after service my lights and warning is saying to c More

by MCKELVEY.BECKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Marino
Apr 18, 2019 -

Rusnak Volvo Cars responded

Hi, it's upsetting to hear that your experience was anything but stellar. Thank you for leaving feedback. Please reach out to us at (626) 714-3160 so we may identify ways to improve your experience. - Sally S., General Manager

March 18, 2019

disappointed Within 20 minutes of leaving my indicator lights went off. My fog light is out. No one replaced it. Very disappointed. Despite advice from Volvo, my i More

by JOELZ725
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Gilliand
Apr 18, 2019 -

Rusnak Volvo Cars responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (626) 714-3160 so we can work towards a resolution. We look forward to hearing from you. - Sally S., General Manager

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