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Rusnak Volvo Cars

Pasadena, CA

4.9
1,329 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives. Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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2025 East Colorado Blvd

Pasadena, CA

91107

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Showing 1,329 reviews

April 23, 2019

Great service Mark was so helpful as always, great dealership Jimmy assisted me in purchasing vehicle and Barbie (finance) was a delight to work with Great group More

by 1Lynn8431$
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Ludzhev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbie in finance, Mark Gilliand
Apr 24, 2019 -

Rusnak Volvo Cars responded

Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We hope to see you soon!

April 20, 2019

Outstanding customer service This is my second visit for service. The team is amazing. I was checked in at the scheduled time of my appointment, given a time estimate, kept info More

by BETH D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alpha Dixon, Mark Gilliand
Apr 22, 2019 -

Rusnak Volvo Cars responded

It is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do!

April 20, 2019

Great Experience The overall purchase experience was great. Verletta did such a wonderful job of helping us find the perfect car. Not only did we get the exact car tha More

by A.M.C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Verletta Massey
Apr 22, 2019 -

Rusnak Volvo Cars responded

Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for leaving us this response!

April 20, 2019

Missing All 4 Wheels My wheels and tires were stolen overnight in front of my house. Naeem was very helpful and gave advise on how to transport my vehicle without tires. H More

by NINOBYBRYAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2019 -

Rusnak Volvo Cars responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!

April 18, 2019

The service was very efficient. Na’eem Is very professional at what he does. He provides a clear understanding of vehicle services. The spring break service vouchers are a great idea More

by VNESCI64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sue Elliis, Anthony Marino, Mark Gilliand
Apr 18, 2019 -

Rusnak Volvo Cars responded

Hi, thank you so much for your high rating. Thanks again for taking the time to leave us this information about your recent visit. Take care!

April 18, 2019

Excellent service rep mark gilliand! Mark is an exceptional rep. He was on top of my cars service and kept me abreast of all the issues. Very happy with him. The only negative I will give More

by Suvolvo4life
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark gilliand, Mark Gilliand
Apr 18, 2019 -

Rusnak Volvo Cars responded

Hi there, your satisfaction is our top priority. Feel free to reach out to us if you need anything. Have a wonderful day.

April 17, 2019

Needed my backup battery replaced Naeem Adams and the rest of the crew are exceptional. They are friendly and knowledgeable. Great overall experience. I was able to bring in my XC60 in More

by JDYRNESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2019 -

Rusnak Volvo Cars responded

Thank you for taking the time to let the world know about your positive experience. Have a great day!

April 16, 2019

Very accommodating service! I needed repair on a rear door latch that was possibly damaged by my local car wash and Na'eem and Jose were very helpful and accommodating with my ne More

by RUBENC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2019 -

Rusnak Volvo Cars responded

Hi, thank you so much for the positive review! Your recommendation means so much to us and we're so happy to have earned it.

April 16, 2019

20,000 service Saturday April 13th Wanted an answer why my sport key didn’t work. My service rep had ONE car in front of me and said he was “overwhelmed”. The place was dead and he is More

by Donald Souther
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sally Smeed, Ephrem Yohannes, Mark Gilliand
Apr 18, 2019 -

Rusnak Volvo Cars responded

Hi, we regret to hear that you had this experience with us. We hope you are willing to give us another chance. Please reach out to us at (626) 714-3160 so we can work towards a resolution. - Sally S., General Manager

April 15, 2019

10K mile service Thought I was taking my car in for a simple 10K mile service. Turns out, a part broke and required authorization from factory in Sweden to replace. Th More

by MIKE.VIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Gilliand
Apr 18, 2019 -

Rusnak Volvo Cars responded

Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (626) 714-3160 . - Sally S., General Manager

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