Back

Rusnak Volvo Cars

Pasadena, CA

4.9
1,323 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives. Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
Contact Dealership

2025 East Colorado Blvd

Pasadena, CA

91107

Directions

By Type

Showing 1,323 reviews

April 17, 2019

Needed my backup battery replaced Naeem Adams and the rest of the crew are exceptional. They are friendly and knowledgeable. Great overall experience. I was able to bring in my XC60 in More

by JDYRNESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2019 -

Rusnak Volvo Cars responded

Thank you for taking the time to let the world know about your positive experience. Have a great day!

April 16, 2019

Very accommodating service! I needed repair on a rear door latch that was possibly damaged by my local car wash and Na'eem and Jose were very helpful and accommodating with my ne More

by RUBENC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2019 -

Rusnak Volvo Cars responded

Hi, thank you so much for the positive review! Your recommendation means so much to us and we're so happy to have earned it.

April 16, 2019

20,000 service Saturday April 13th Wanted an answer why my sport key didn’t work. My service rep had ONE car in front of me and said he was “overwhelmed”. The place was dead and he is More

by Donald Souther
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sally Smeed, Ephrem Yohannes, Mark Gilliand
Apr 18, 2019 -

Rusnak Volvo Cars responded

Hi, we regret to hear that you had this experience with us. We hope you are willing to give us another chance. Please reach out to us at (626) 714-3160 so we can work towards a resolution. - Sally S., General Manager

April 15, 2019

Great Customer Service Thank you for your ongoing outstanding customer service. The entire staff is friendly, attentive, and helpful every time we have interaction with Rus More

by CHAR_THERAPY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Gilliand
Apr 18, 2019 -

Rusnak Volvo Cars responded

Hi there, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

April 15, 2019

10K mile service Thought I was taking my car in for a simple 10K mile service. Turns out, a part broke and required authorization from factory in Sweden to replace. Th More

by MIKE.VIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Gilliand
Apr 18, 2019 -

Rusnak Volvo Cars responded

Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (626) 714-3160 . - Sally S., General Manager

April 10, 2019

Not happy with the service 1. The first time Rusnak Service Center inspected my vehicle, they had to remove panels from the interior of the car. I had to return to the service c More

by SPINADESIGN
Recommend Dealer
No
Employees Worked With
Mark Gilliand
Apr 18, 2019 -

Rusnak Volvo Cars responded

Hi, thank you for taking the time to leave us your honest feedback. When you have an opportunity, please reach out to us at (626) 714-3160 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. - Sally S., General Manager

April 10, 2019

Service Visit Na'eem Adams is my advisor and he is excellent. I know that I can always count on him for excellent service and for taking good care of both me and m More

by RDISTASO_LIBBON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue is very welcoming and attentive when I bring my car in. I appreciate that.
Apr 18, 2019 -

Rusnak Volvo Cars responded

It is great to hear everything was done quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

April 09, 2019

Service visit. started a little late, but was out in 2.5 hours. Did all the work I requested. A little more expensive than I expected but not bad. More

by HUGHGLARSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2019 -

Rusnak Volvo Cars responded

Hi there, thank you so much for your positive comments! Until the next time we meet, take care!

April 09, 2019

Easy and nice This was my first scheduled maintenance for a Volvo XC60 and it was handled professionally and quickly by Anthony and the crew. I wasn't pushed into a More

by SCOTTLIGHT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Apr 18, 2019 -

Rusnak Volvo Cars responded

Hi, we are very happy we could provide you with a positive experience! We hope to see you soon!

April 09, 2019

Quick and easy Good work appreciate the help. Hope check in can be faster next time. Great service from Anthony. Volvo running well so I think we’re set for awhil More

by Lkport
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Apr 18, 2019 -

Rusnak Volvo Cars responded

Hi, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!

...
103
...