Rusnak Volvo Cars

Excellent Experience This is my fourth Volvo from Rusnak Pasadena and every time the experience has been painless. I truly feel that they want you to leave happy; and This is my fourth Volvo from Rusnak Pasadena and every time the experience has been painless. I truly feel that they want you to leave happy; and they have succeeded. I’m very happy with my new XC 60. Verletta and Patrick went out of their way to find the right vehicle for me. More

Great Experience With Professional Team I recently bought a new Volvo XC40 from this location and overall had a great experience working the staff at Rusnak in Pasadena. They were very profe I recently bought a new Volvo XC40 from this location and overall had a great experience working the staff at Rusnak in Pasadena. They were very professional and made me and my partner feel comfortable. I will definitely considering visiting again for future Volvo needs. More

new car lease The sales agent assigned to me was Ademika, she was very exceptional, and is very updated on the vehicle being looked upon, We had a very pleasant exp The sales agent assigned to me was Ademika, she was very exceptional, and is very updated on the vehicle being looked upon, We had a very pleasant experience with her and was very helpful. Gilbert was very receptive of my request and laid out the terms well on my trade. My only concern was that I was not given a copy of the original papers that I have signed since our understanding was to separate the trade papers, The copy of the lease agreement I was given does not bear my signature \, nor the signature of Mr Cheng either, the following day when I signed the papers for my trade, I was also surprised why I was asked to sign a new lease agreement paper which now have the trade agreement as well. My observation was that my monthly payment has now increased by about $15.00 which translates to almost 500 dollars on the lease lifetime. I am now wondering which is which, and also wondering what happened to the original lease agreement contract which I and Mr Cheng signed, attesting to the aforementioned agreement. 4 More

Excellent service Great staff and very polite. Very comfortable experience. They were able to repair my vehicle in a very timely fashion and kept me involved during the Great staff and very polite. Very comfortable experience. They were able to repair my vehicle in a very timely fashion and kept me involved during the entire process. Naeem and the staff were very pleasant to work with. More

Great service, nice people everything was excellent, nice, friendly people, every person I worked with was very friendly and helpful and I can not think of anything negative to everything was excellent, nice, friendly people, every person I worked with was very friendly and helpful and I can not think of anything negative to say. More

Outstanding Experience My experience at Rusnak Pasadena Volvo was outstanding. Jimmy was such a pleasure to work with as he was able to answer all of my questions and provid My experience at Rusnak Pasadena Volvo was outstanding. Jimmy was such a pleasure to work with as he was able to answer all of my questions and provided a detailed summary of the steps I would take in purchasing/leasing a vehicle. He was very friendly and respectful throughout the whole process. He made the experience exciting and was consistent in following up whether it was was with a text or phone call. I highly recommend purchasing a vehicle at this location. Barbie, the finance manager was also very helpful in completing all necessary documents and explained information thoroughly. Both Jimmy and Barbie made this experience smooth and enjoyable. Thank you Rusnak Pasadena Volvo! More

Pleasant car buying experience Meena, one of the sales Manager was professional, and on our phone conversation making a deal was very respectful to my situation and made easy to mak Meena, one of the sales Manager was professional, and on our phone conversation making a deal was very respectful to my situation and made easy to make a decision to buy my new Volvo. Laura Salen, sales person, was very kind and wanted to help me with all the questions and details that I wanted to know as a new car buyer. She was very responsible and quick to call me, regarding a new order of an item and still helps me to establish the On Call system. Look forward to work with the service department in the future for my regular check up days. More

Fantastic! We had visited several dealers before talking to Verletta Massey at Rusnak Volvo and she blew the rest out of the water! She was crystal clear on our We had visited several dealers before talking to Verletta Massey at Rusnak Volvo and she blew the rest out of the water! She was crystal clear on our needs and wants and was very easy to deal with too. Highly recommend her! More

Volvo Tire Replacement Anthony Marino was a life-saver and helped me replace a tire in record time. I have just recently switched to driving a Volvo and my excellent servic Anthony Marino was a life-saver and helped me replace a tire in record time. I have just recently switched to driving a Volvo and my excellent service was very appreciated. Thank you, Anthony! More

Great Brand, Great Price, Great Staff Having been in the customer service role for over 30 years, I believe that being honest and showing the same urgency or priority as the customer wins Having been in the customer service role for over 30 years, I believe that being honest and showing the same urgency or priority as the customer wins their loyalty. As a customer then, I am aware of the challenges of delivering quality service while expect the same quality that I would provide and in turn, deserver my loyalty. For the past 10 years, I have been loyal to one car manufacturer and dealer for that reason, however, at times when the product no longer provides the need or value among competition, the relationship would have to move on. However, a product and service of same level if not more, would make the transition a comfortable and unquestionable process and Rusnak provided that through Chris Harrison. Even with the issues Volvo was having with their system during the preparation and delivery of the vehicle, Chris ensured that delivery of the vehicle would be smooth and provided timely updates. Vehicles were well sorted or grouped in the lot without having to make customers walk all over the place looking for the model and options. The showroom, customer areas, offices were well laid out and parking is not a problem. Not only did Rusnak Volvo provide the best deal, reviews in social media reflected high regard for customer satisfaction in which the manager, I believe, is Sally, reads and responds to every review. Looking forward to a long relationship and to my first scheduled visit and meet the service staff I have also read great things about. More