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Rusnak Volvo Cars
Pasadena, CA
1,321 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location.
Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives.
Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,321 reviews
March 06, 2025
Great car shopping experience from start to finish! Very helpful and supportive staff that tirelessly answered all my questions! Very helpful and supportive staff that tirelessly answered all my questions! More
by CS
Employees Worked With
March 01, 2025
Rusnak Volvo Scammed Me Out of $9,500 and Acted Like They Were Doing Me a Favor The only decent part of my recent experience at Rusnak Volvo Pasadena was working with Patrick, who was a wonderful salesman Were Doing Me a Favor The only decent part of my recent experience at Rusnak Volvo Pasadena was working with Patrick, who was a wonderful salesman. Everything else was a nightmare. I purchased a new XC90 and drove it a grand total of 5 miles home before realizing it wasn’t the right fit for me. I immediately asked about returning it or exploring my options. The sales manager claimed he’d be doing me a huge favor by “unwinding” the deal—but on one outrageous condition: they kept my trade-in and slashed $9,500 off what they’d originally given me for it. His excuse? He insisted my XC90 was already registered in my name and therefore had to be resold as used, supposedly forcing them to eat the depreciation. Foolishly, I believed them. I took a massive financial hit—assuming it was my own mistake and that they were simply trying to help. They weren’t. The very next day, the XC90 I returned reappeared on their website at full MSRP—still labeled as “new.” Turns out they never actually transferred the car into my name. In other words, they canceled the sale on their end and pocketed an extra $9,500 from my trade-in while pretending they couldn’t sell the car as new. I feel dirty even typing about it. When I confronted them, the General Manager conveniently dodged written communication—likely to avoid creating an email trail. He finally responded once I insisted on writing, only to deny everything and refuse to make it right. Meanwhile: - My trade-in is now listed for nearly $20,000 more than what they paid me. - The XC90 I drove for 10 miles (already at 71 miles when sold to me) is still advertised as a new vehicle. - There’s no record on Carfax that the car was ever registered to me—another red flag. I gave Rusnak Volvo every chance to make things right. I simply asked them to either return my trade-in so I could sell it myself or honor the original trade-in price, since the renegotiation was based on false pretenses. They didn’t have to accept a return, but they could’ve just said “no returns” instead of faking a “favor” and pocketing thousands off my trade. At this point, it’s not even about the money—it’s about their unscrupulous way of doing business. I fully expect more gaslighting and denials in their response to this post, but I want others to be warned before going through what I did. And yes, maybe I’m an idiot for buying a car I wasn’t 100% sure about. But that doesn’t excuse Rusnak Volvo’s underhanded tactics. If you ignore my warning and still go to Rusnak Volvo, ask for the Silver Dawn XC90 Plug-In Hybrid (VIN YV4H60PB5S1351926) and request a $9,500 discount because it’s a “used” vehicle. Or if you want a preowned Cybertruck (VIN 7G2CEHED2RA001104), know they only paid $69,500 for it so negotiate hard. Or better yet save yourself the headache and walk away like I should have. More
by spencerlowell
February 26, 2025
Amazing Experience dealer ship so fancy , unlimited variety without limits. For real you can pick your dream car over theirs. Tops it off with great Experienced sales Man RAFIK , straight to points , n variety without limits. For real you can pick your dream car over theirs. Tops it off with great Experienced sales Man RAFIK , straight to points , no lowballing, gave the right tour and experience on the car it self . Definitely won my Business. Thanks for great experience More
by Michael Ab
Employees Worked With
January 28, 2025
This was a great experience from beginning to end. Particular shout out to Regina, who was the best sales person I’ve ever encountered! Who would think that leasing a car could be really pleasant? Particular shout out to Regina, who was the best sales person I’ve ever encountered! Who would think that leasing a car could be really pleasant? More
by LovingVolvo
January 22, 2025
This was the first time leasing a car and couldn't be more happier! Irina was super helpful and responsive. She also stayed late for me to pick up the car! Will def go back to her for next Volvo! more happier! Irina was super helpful and responsive. She also stayed late for me to pick up the car! Will def go back to her for next Volvo! More
by Peter928
Employees Worked With
Irina Vardanyan
January 20, 2025
Had a terrific experience at this dealership when leasing a new car. Very accommodating during all our indecision, and never seemed to be upset or pushy when we changed our minds. Will 100% come back for our a new car. Very accommodating during all our indecision, and never seemed to be upset or pushy when we changed our minds. Will 100% come back for our next car. More
by claudio
Employees Worked With
Ibeth Arteaga, Ronnie Ton-that
January 04, 2025
The salesman Jimmy and the Finance person Ronnie did an amazing job of being professional, patient, knowledgeable and made it a pleasant experience of processing everything in order to sell us the car! Tha amazing job of being professional, patient, knowledgeable and made it a pleasant experience of processing everything in order to sell us the car! Thank you very much! More
by Seta
Employees Worked With
