
Rusnak/Pasadena Porsche
Pasadena, CA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Service was prompt and on time Excellent customer service. I was early and they immediately took care of me. The service was performed as promised. I would recommend this Porsche de Excellent customer service. I was early and they immediately took care of me. The service was performed as promised. I would recommend this Porsche dealership to anyone More
Best Porsche Dealership in So Cal Visited 6 dealerships from San Diego to Ventura County and not one compared to Rusnak's inventory or pricing. Also checked every single dealership's Visited 6 dealerships from San Diego to Ventura County and not one compared to Rusnak's inventory or pricing. Also checked every single dealership's website in southern California. I was shopping for a CPO 911 and they had the exact car at a great price. And their used cars look absolutely new, which can't be said for any other dealer I visited (except Rusnak Westlake). Our salesman, Jason, was persistent without being a nuisance and actually convinced me to leave another dealer and drive to Pasadena to see his cars. Glad I did. The whole process was very simple and they accepted my offer (which was about 10% under the window) without a lot of back and forth. Everyone involved - Jason, Fred, Perry, Ronnie - seemed really excited for us! No pressure, no 'slimy' feeling, no bait and switch. These guys are on the level. And the followup from Jason had been tremendous. Already recommended them to a couple of friends. I live in San Diego and wouldn't hesitate to buy from them again. Class act. More
Best dealer and Employees in Town!! Hello to all, Nowadays, it commonly seen that car salesmen just don’t do enough good job and their only objective is to get money out of your walle Hello to all, Nowadays, it commonly seen that car salesmen just don’t do enough good job and their only objective is to get money out of your wallet. But, salesman like Nathan Buttry delivers an incredible service and gives a very pleasant experience. He proved to be a wonderful exception to that cliche, and he has ensured that we will be coming back to your dealership for years to come. Nathan Buttry who made us feel comfortable at the showroom and he showed us around and guided us through the available cars there. I must say that this was my best car shopping experience ever. The salesman was very informative and he was answering very question of ours patiently.Thank you very much. RUSNAK Porsche is a place that I will continue to use as my choice of dealerships, as well as referring friends and family to visit for their next purchase. I had such a great time without any pressure from any one of the many employees I was in contact with. If I ever decide to buy my next car, I would be proud to go back to RUSNAK Porsche. all the employees are very friendly and helpful also Good People and good employer. MABUHAY ") More
911 purchase Best car buying experience ever. Period. Spent 6 months reading everything on Porsche's. Decided on a 2009, 911s, PDK. Here is the interesting part. Best car buying experience ever. Period. Spent 6 months reading everything on Porsche's. Decided on a 2009, 911s, PDK. Here is the interesting part. I have a rare speech palsy which makes understanding me almost impossible. I sent an email to Stephen Rumph, the Director of Internet. I asked him countless questions and he answered every one in a timely fashion (other dealers I contacted via email always wanted to talk with me, even though I told them that emails were the preferred method of communication). I live in Charlotte and did not have the time to fly to SoCal to see the car. As most Porsche owners, I have plenty of OCD. I wanted a near perfect car, both aesthetically and mechanically. Stephen told me I would not be disappointed. I bought the car and had it shipped across country, sight unseen. Upon arrival it was beyond description, almost perfect condition. I give Stephen and his team my highest personal recommendation. More
Service Experience I schedule an appointment on the phone for my 2013 Cayanne S. When I arrived at the dealership, the three service people Jeff Miles, Mike Barcelona, I schedule an appointment on the phone for my 2013 Cayanne S. When I arrived at the dealership, the three service people Jeff Miles, Mike Barcelona, and Scott Rosenblum where present in the office. I called last Tuesday for an appointment to drop off my car for the first service. I gave all of my information to the person on the phone. Instead of one of them greeting me the way they are suppose to, according to the "Rusnak Standard", I was greeted like I was in a Hyundai dealership. Each of them started the three stooges act of blaming each other because they couldn't find my appointment on the computer and looking at me like I was a ghost. Then all of them asked me If I knew who I spoke with. I said no, and all of them sighed as if I was suppose to be responsible for the person who helped me on the phone. Finally, Jeff Rosenblum, felt put out that he actually had to provide service to me. Hello... I spent over 100,000 on this car! He had the attitude of a cactus! After recieving a quote for 380.00 along with the attitude problem, I explained to Jeff that I was sure that my lease included covering the cost of the service. With out even trying to speak about what was covered or not he stormed out the door saying I'll give you your key back! Mr. Mark Umutyan, General Manager Is this SERVICE after the lease? Is this your Rusnak Standard? Perhaps I should do a commercial for BMW, they care about their customers and send a confirmation of services to be given. I also own two BMW's and I know the quality of service that is offered to me for another automobile that is less money than what I spent on the Cayanne S. More
WORST DEALERSHIP EVER Have you ever walked into a Nordstrom or Saks with about a quarter million dollars in your bank account, and the girls who work behind the perfume c Have you ever walked into a Nordstrom or Saks with about a quarter million dollars in your bank account, and the girls who work behind the perfume counters making $8 an hour act like they are really something special? Very dry and unpersonable, snotty as hell, like they are going to the YachtClub after work in their Rolls? Meanwhile they have a half broken Tercel they get into at the end of their shift? Well that pretty much sums up the Pasadena Porsche dealership. I'd like to take this moment to thank everyone for repeatedly reiterating the rareness and exclusivity of the Porsche Cayenne yesterday! And basically telling me how I cant get one unless I pay $5000 over MSRP?! I'd also like to say thank you for wasting hours of my time and giving me about 3% customer service (thanks for the warm water, deeelish) while I had full intentions of buying AND had my newborn waiting patiently while your inept salesman and final manager that touched with me fumblefrenched the deal and let me walk. My personal favorite was the old guy manager looking me dead in my eyes and basically asking me what my problem was! Please be aware that if you happen to have tattoos, they will make special notice of them and pay more attention than they should glaring at the tattoo instead of answering your questions on the test drive! Moron! I have a better life and career than you! Quit being judgey! And how about putting the A/C on before a customer and a newborn get in on a 91 degree day? Because of your unwillingness to even pretend to give me real payment numbers or treat me like a human being, I had the great pleasure of going a few miles down the road and purchasing MY BRAND NEW BEAUTIFUL PORSCHE CAYENNE for exactly what I wanted to pay, getting EXACTLY what I wanted for my trade, AND even left with a We-Owe from them for a couple of things. They were friendly and smiling and they appreciated my business! They even made sure I wasn't too tired to drive back to Palmdale after a long day- offering to have me and my baby driven home in my new vehicle. I had mentioned to your non-smiling salesman Dave that my husband had a rare Porsche at home, and he didn't even care to ask anything further- well can you guess who cared? My new Porsche dealership! Thanks for nothing! But without your nothing, I wouldn't have so much joy this morning walking out to my new car and going to get my coffee. My baby is so comfy back there- which I wouldn't have known since YOU IDIOTS DIDN'T EVEN TEST DRIVE ME IN THE CAR I WANTED! YOU HAD ME DRIVE A 2011 PANAMERA BECAUSE YOU THOUGHT YOU COULD MAKE A BIG PROFIT ON THAT- AND NEXT TIME DONT FORGET THE AIR! I wouldn't buy a free car from this idiot. The buying experience from Rusnak Porsche was like watching a monkey do a football. Total nonsense. I should note that the only decent thing at your store was Perry the Sales Manager. Other than that, I wouldn't wipe my A with this staff. More
My husband and I bought a Porsche from this Dealership. Our Salesperson was Henrik Voskanian. When we drove away from the dealership with our new car, my husband turned to me and said "That was the best ca Our Salesperson was Henrik Voskanian. When we drove away from the dealership with our new car, my husband turned to me and said "That was the best car buying experience I ever had." I agree with him, Henrik was so very nice and friendly to us, answered all of our questions and spent a lot of time with us. We never felt pressured, yet he was right there to help us with whatever we needed. I felt like I bought a car from my best friend. Since then I have called and bugged him a few times, and every time he is nice and friendly. He even came over to my house to set the garage door opener. We highly recommend this Dealership for your next car More
Henrik is a very nice and honest sale man! When we first got our Cayenne in late 2005 he treated us with such warmth and kindness that the sale went smoothly. He also went out of his way to drop my mother o got our Cayenne in late 2005 he treated us with such warmth and kindness that the sale went smoothly. He also went out of his way to drop my mother off. Fast forward 2013 when we were looking for a New Porsche Panamera S we knew who to call. We went right back to Henrik and again we were treated with so much respect, but more then that we were treated warmly. So without a doubt Henrik is the best sales person out there and when i decide to get another Porsche it will be with him! I highly recommend Henrik! More
Henrik Voskanian is a very nice and responsible sale man! I got my first 997 turbo from him and that was 6 years ago, because of his good service and professional work I got my second Porsche this year from I got my first 997 turbo from him and that was 6 years ago, because of his good service and professional work I got my second Porsche this year from him again! I really enjoy with my new ride, and in the future if I'm ever looking for another Porsche I will never hesitate to go back for henrik! He is a great man to do business with and I will definitely recommend him to my friends! More
As an owner of 4 Porsche's I am an enthusiast in every way. The proper care and service of my cars is extremely important to me. I have been taking my cars to Rusnak Porsche Pasadena for many year every way. The proper care and service of my cars is extremely important to me. I have been taking my cars to Rusnak Porsche Pasadena for many years and Mike Barcellona in Service has taken wonderful care of me every time I need service done on my vehicles. Mike is always very courteous, helpful, and informative. Always going above and beyond to make sure that all my questions are answered and concerns addressed. He also takes the time to make sure I am taken care of and informed if any surprises should arise during a repair/service. The technicians are top notch and a special mention of Matt Esber, a lead tech who Mike introduced me to, has done the best quality work and service on my cars every time. Mike Barcellona is a great Service Advisor and I will continue to have all my Porsche's serviced at Rusnak Porsche Pasadena More