Rusnak/Pasadena Porsche

Excellent. Robert, Scott and the team did a great job. Work was performed correctly and they got the car back to me at 2:00pm as requested. Thanks. Robert, Scott and the team did a great job. Work was performed correctly and they got the car back to me at 2:00pm as requested. Thanks. More

There is no substitue for Rusnak/Pasadena Porsche Service First service appointment at Rusnak/Pasadena Porsche: We brought our Carrera S for a CA smog certification and repair of a driver's side inside door h First service appointment at Rusnak/Pasadena Porsche: We brought our Carrera S for a CA smog certification and repair of a driver's side inside door handle. Scott Rosenblum welcomed us, performed a detailed car walk around, and put the car into service right on time. He kept us informed about the status of the work being done (i.e., Smog PASSED, Technician now working on the door handle. . .) and returned it an hour before the expected completion time. Excellent service. More

Scheduled service Efficient, honest and informative service from Scott, as has always been my experience since we purchased our car. Thanks for taking such good car of Efficient, honest and informative service from Scott, as has always been my experience since we purchased our car. Thanks for taking such good car of us! More

Great service! 3rd Porsche purchase in 3 years from Rusnak Porsche Great sales staff and service.. I live in Las Vegas but always make it a point to deal with Stephe 3rd Porsche purchase in 3 years from Rusnak Porsche Great sales staff and service.. I live in Las Vegas but always make it a point to deal with Stephen at a Rusnak. Definitely worth the drive. More

Service was prompt and on time Excellent customer service. I was early and they immediately took care of me. The service was performed as promised. I would recommend this Porsche de Excellent customer service. I was early and they immediately took care of me. The service was performed as promised. I would recommend this Porsche dealership to anyone More

Best dealer and Employees in Town!! Hello to all, Nowadays, it commonly seen that car salesmen just don’t do enough good job and their only objective is to get money out of your walle Hello to all, Nowadays, it commonly seen that car salesmen just don’t do enough good job and their only objective is to get money out of your wallet. But, salesman like Nathan Buttry delivers an incredible service and gives a very pleasant experience. He proved to be a wonderful exception to that cliche, and he has ensured that we will be coming back to your dealership for years to come. Nathan Buttry who made us feel comfortable at the showroom and he showed us around and guided us through the available cars there. I must say that this was my best car shopping experience ever. The salesman was very informative and he was answering very question of ours patiently.Thank you very much. RUSNAK Porsche is a place that I will continue to use as my choice of dealerships, as well as referring friends and family to visit for their next purchase. I had such a great time without any pressure from any one of the many employees I was in contact with. If I ever decide to buy my next car, I would be proud to go back to RUSNAK Porsche. all the employees are very friendly and helpful also Good People and good employer. MABUHAY ") More

911 purchase Best car buying experience ever. Period. Spent 6 months reading everything on Porsche's. Decided on a 2009, 911s, PDK. Here is the interesting part. Best car buying experience ever. Period. Spent 6 months reading everything on Porsche's. Decided on a 2009, 911s, PDK. Here is the interesting part. I have a rare speech palsy which makes understanding me almost impossible. I sent an email to Stephen Rumph, the Director of Internet. I asked him countless questions and he answered every one in a timely fashion (other dealers I contacted via email always wanted to talk with me, even though I told them that emails were the preferred method of communication). I live in Charlotte and did not have the time to fly to SoCal to see the car. As most Porsche owners, I have plenty of OCD. I wanted a near perfect car, both aesthetically and mechanically. Stephen told me I would not be disappointed. I bought the car and had it shipped across country, sight unseen. Upon arrival it was beyond description, almost perfect condition. I give Stephen and his team my highest personal recommendation. More

Service Experience I schedule an appointment on the phone for my 2013 Cayanne S. When I arrived at the dealership, the three service people Jeff Miles, Mike Barcelona, I schedule an appointment on the phone for my 2013 Cayanne S. When I arrived at the dealership, the three service people Jeff Miles, Mike Barcelona, and Scott Rosenblum where present in the office. I called last Tuesday for an appointment to drop off my car for the first service. I gave all of my information to the person on the phone. Instead of one of them greeting me the way they are suppose to, according to the "Rusnak Standard", I was greeted like I was in a Hyundai dealership. Each of them started the three stooges act of blaming each other because they couldn't find my appointment on the computer and looking at me like I was a ghost. Then all of them asked me If I knew who I spoke with. I said no, and all of them sighed as if I was suppose to be responsible for the person who helped me on the phone. Finally, Jeff Rosenblum, felt put out that he actually had to provide service to me. Hello... I spent over 100,000 on this car! He had the attitude of a cactus! After recieving a quote for 380.00 along with the attitude problem, I explained to Jeff that I was sure that my lease included covering the cost of the service. With out even trying to speak about what was covered or not he stormed out the door saying I'll give you your key back! Mr. Mark Umutyan, General Manager Is this SERVICE after the lease? Is this your Rusnak Standard? Perhaps I should do a commercial for BMW, they care about their customers and send a confirmation of services to be given. I also own two BMW's and I know the quality of service that is offered to me for another automobile that is less money than what I spent on the Cayanne S. More