Rusnak/Pasadena Porsche

Thank you for your competent, expedient, professional services, Scott & Stephanie! It was most pleasant being serviced by you guys! My baby and I are Happy Campers, pls don't receive my "Good" rating a services, Scott & Stephanie! It was most pleasant being serviced by you guys! My baby and I are Happy Campers, pls don't receive my "Good" rating a denouncement of you, it's just that I believe there is "Always" room for improvement. More

Henrik was a great help when purchasing our Cayman. He went above and beyond to make us happy. If we were ever in the market for another Porsche, we would not hesitate to go back and ask for Henrik. went above and beyond to make us happy. If we were ever in the market for another Porsche, we would not hesitate to go back and ask for Henrik. More

I was looking all over the country for a used BMW and I called Rusnak because I saw they had a car that met my criteria. I did some reading online and saw that Henrik had some good reviews, so I asked for called Rusnak because I saw they had a car that met my criteria. I did some reading online and saw that Henrik had some good reviews, so I asked for him. I was very leery of getting involved with a dealership and was looking for a deal on a used car that would be a private party transaction. But Henrik was very low key and told me I should come in to look at the car. I did and ended up buying it there. Most importantly, Henrik has stayed in touch with me after the sale and has invited me to stop by and get a detail when I'm in the area. He was very professional and did not put on the hard sales pitch. He knew that I was looking for a specific car and understood that his sales pitch would not change my mind. I will deal with Rusnak again thanks to Henrik! More

The salesperson we talked to was friendly, welcoming and everything went great until it came time to purchase the car. First, I was to pay the full msrp price with absolutely no discount. Second, the sales everything went great until it came time to purchase the car. First, I was to pay the full msrp price with absolutely no discount. Second, the sales manager Ed Andary was the most unfriendly and rude person I have ever met at a car dealership. His attitude was completely unprofessional. I need to stress that the ONLY reason for not purchasing a car at this dealership was because of the sales manager's attitude. I feel awful for the sales who was helping me choose a car because he had been great. More

Henrick was very friendly and helpful. I had a hard time with two other dealerships that I went to and felt that they were not being very honest. I was impressed with how honest and truthful Henrick was. with two other dealerships that I went to and felt that they were not being very honest. I was impressed with how honest and truthful Henrick was. He is a great person to do business with and I would definitely recommend him to friends. More

I live in the Wilshire area which is between Downtown LA and Beverly hills. I've been looking for a used 911 for almost 3 months now. the dealers that are around me do have some nice selection of used Porsc and Beverly hills. I've been looking for a used 911 for almost 3 months now. the dealers that are around me do have some nice selection of used Porsche's, but when ever I walked in to the dealer I was not treated well. Some of the sale people did not even greet us or approach to see if we needed any help or what ever. My friend had bought a new car from Rusnak, and told me that he was very happy with the service he got from them. So, about a week ago me and my wife decided to just go there. The sales person that we talked to was Henrick, He was the same sales person that had helped our friend. He has been there for more then ten years. He is a very nice guy, and now I know why my friend loves this place. All I can say is that Henrick treated us as if we knew each other for years, He was polite and honest. The deal that we got from them was great also. Good luck to all of you looking for a nice Porsche. More

First off, sorry aisha, you did kind of get screwed over badly. in the state of california, all deposits are refundable....unless you sign a contract that waives your right. but there are ways to break that badly. in the state of california, all deposits are refundable....unless you sign a contract that waives your right. but there are ways to break that contract, and your case is one of them. if they dont order the car exactly the way you want it per your contract, you get your deposit back. if they refuse, lawyer up or just threaten to take them to small claims court. they will fold. This place gets one star because of the price. when i went there, i saw a newly minted doctor buy a base cayman for full msrp. LOL! you NEVER pay msrp, and they would not budge on the price for him. heres another tip for all those people who arent good at bargaining. if you see a car that you absolutely love, but they are trying to butt fuck you on the price, then walk away. go to another dealership and get them to swap the car out and sell the car to you. just agreed on the price with the 2nd dealership before they make the swipe. i would have told that doctor that got duped to do that, but his own fault for not being street smart. geez, you would think someone that is that book smart you have some common sense or street smarts. oh well, too bad for him. now with my experience. at first, no one approached us to help. i came in with flip flops and my parents just straight up look like they were poor. then my parents and i saw that dumb doctor taking pictures with his sales rep as we were walking in. that is when we had this whole conversion about their ridiculous prices. afterward, i saw another salesman. now i could tell this guy was hungry for a sale after he saw his colleague sell a car. i told him i was interested in a cayman s but they only had the base cayman. their inventory stock is very very low. anyways, he let me take a look at the cayman, and i was actually impressed. that car isnt as small as it looks on the inside and the interior is organized more logically than the m3 (which has so many buttons that seriously make no sense. sit in one and you will understand.). unfortunately, my salesman knew almost nothing about the cayman. he knew a lot about the 911, but kept making things up. for example, he said that PASM is standard on the cayman s. WRONG! it is standard on the 911 carrera s. since he didnt have a cayman s in stock, he was more than willing to do a dealer trade to get the exact cayman s that i wanted. he really wanted to make the sale. well, the dealership was closing since i arrived at the dealership a lil over an hour before they closed. he even gave me a brochure and congratulated me, as if i bought the porsche. he was really kissing my ass. wow, talk about awkward. he was very polite and helpful, as he should be. i think the reason why he was so polite is because he was gauging my moms reaction. she was completely smitten by it and was pissed that we wasted time earlier that day looking a m3, which was more expensive than a porsche! so in conclusion, great costumer service if they realize you have money, but they offer horrible prices, if not the worst. i think a lot of celebrities buy their porsches here (like lindsay lohan). so why would i recommend that you come here? this dealership is one of those dealerships that you go to do research. sit in a car, revv the engine, drive it around like you stole it and in the end just dump the car back to the dealership because there is no way they are going to give yo ua good deal. also, sit in the car and get rid of that initial shock of how beautiful the car is so that next time you are serious about buying, you dont make a purchase based solely on emotions. so, my search for a good porsche customer rep who will give me a good deal continues (im looking for 1% over invoice or something like that). please let me know if you find a good sales rep. i have talked to many people, and they said that they havent found a good sales rep since the 80s or early 90s. lol. good luck on porsche hunting. ill be sitting back until the new 991s gets unveiled at frankfurt around sept this year. i cant wait :) More

1st service here for Porsche. Have had Mercedes service at same dealership. Called to make appointment and when I got there they could't find my name. Apparently, whomever I spoke to put me on the list f at same dealership. Called to make appointment and when I got there they could't find my name. Apparently, whomever I spoke to put me on the list for Mercedes service in spite of the fact I asked for Porsche service and even told them the model of car. Duh! I had some accessories installed. Looked OK, but could have been better. Car was ready sooner than expected and service representative always kept in touch by phone. No loaners, but free one day Enterprise rental, which I declined after seeing their lousy selection. The main reason I go here for service is they are close to where I live/work. More