Rusnak/Pasadena Porsche

WORST DEALERSHIP EVER Have you ever walked into a Nordstrom or Saks with about a quarter million dollars in your bank account, and the girls who work behind the perfume c Have you ever walked into a Nordstrom or Saks with about a quarter million dollars in your bank account, and the girls who work behind the perfume counters making $8 an hour act like they are really something special? Very dry and unpersonable, snotty as hell, like they are going to the YachtClub after work in their Rolls? Meanwhile they have a half broken Tercel they get into at the end of their shift? Well that pretty much sums up the Pasadena Porsche dealership. I'd like to take this moment to thank everyone for repeatedly reiterating the rareness and exclusivity of the Porsche Cayenne yesterday! And basically telling me how I cant get one unless I pay $5000 over MSRP?! I'd also like to say thank you for wasting hours of my time and giving me about 3% customer service (thanks for the warm water, deeelish) while I had full intentions of buying AND had my newborn waiting patiently while your inept salesman and final manager that touched with me fumblefrenched the deal and let me walk. My personal favorite was the old guy manager looking me dead in my eyes and basically asking me what my problem was! Please be aware that if you happen to have tattoos, they will make special notice of them and pay more attention than they should glaring at the tattoo instead of answering your questions on the test drive! Moron! I have a better life and career than you! Quit being judgey! And how about putting the A/C on before a customer and a newborn get in on a 91 degree day? Because of your unwillingness to even pretend to give me real payment numbers or treat me like a human being, I had the great pleasure of going a few miles down the road and purchasing MY BRAND NEW BEAUTIFUL PORSCHE CAYENNE for exactly what I wanted to pay, getting EXACTLY what I wanted for my trade, AND even left with a We-Owe from them for a couple of things. They were friendly and smiling and they appreciated my business! They even made sure I wasn't too tired to drive back to Palmdale after a long day- offering to have me and my baby driven home in my new vehicle. I had mentioned to your non-smiling salesman Dave that my husband had a rare Porsche at home, and he didn't even care to ask anything further- well can you guess who cared? My new Porsche dealership! Thanks for nothing! But without your nothing, I wouldn't have so much joy this morning walking out to my new car and going to get my coffee. My baby is so comfy back there- which I wouldn't have known since YOU IDIOTS DIDN'T EVEN TEST DRIVE ME IN THE CAR I WANTED! YOU HAD ME DRIVE A 2011 PANAMERA BECAUSE YOU THOUGHT YOU COULD MAKE A BIG PROFIT ON THAT- AND NEXT TIME DONT FORGET THE AIR! I wouldn't buy a free car from this idiot. The buying experience from Rusnak Porsche was like watching a monkey do a football. Total nonsense. I should note that the only decent thing at your store was Perry the Sales Manager. Other than that, I wouldn't wipe my A with this staff. More

My husband and I bought a Porsche from this Dealership. Our Salesperson was Henrik Voskanian. When we drove away from the dealership with our new car, my husband turned to me and said "That was the best ca Our Salesperson was Henrik Voskanian. When we drove away from the dealership with our new car, my husband turned to me and said "That was the best car buying experience I ever had." I agree with him, Henrik was so very nice and friendly to us, answered all of our questions and spent a lot of time with us. We never felt pressured, yet he was right there to help us with whatever we needed. I felt like I bought a car from my best friend. Since then I have called and bugged him a few times, and every time he is nice and friendly. He even came over to my house to set the garage door opener. We highly recommend this Dealership for your next car More

Henrik is a very nice and honest sale man! When we first got our Cayenne in late 2005 he treated us with such warmth and kindness that the sale went smoothly. He also went out of his way to drop my mother o got our Cayenne in late 2005 he treated us with such warmth and kindness that the sale went smoothly. He also went out of his way to drop my mother off. Fast forward 2013 when we were looking for a New Porsche Panamera S we knew who to call. We went right back to Henrik and again we were treated with so much respect, but more then that we were treated warmly. So without a doubt Henrik is the best sales person out there and when i decide to get another Porsche it will be with him! I highly recommend Henrik! More

Henrik Voskanian is a very nice and responsible sale man! I got my first 997 turbo from him and that was 6 years ago, because of his good service and professional work I got my second Porsche this year from I got my first 997 turbo from him and that was 6 years ago, because of his good service and professional work I got my second Porsche this year from him again! I really enjoy with my new ride, and in the future if I'm ever looking for another Porsche I will never hesitate to go back for henrik! He is a great man to do business with and I will definitely recommend him to my friends! More

As an owner of 4 Porsche's I am an enthusiast in every way. The proper care and service of my cars is extremely important to me. I have been taking my cars to Rusnak Porsche Pasadena for many year every way. The proper care and service of my cars is extremely important to me. I have been taking my cars to Rusnak Porsche Pasadena for many years and Mike Barcellona in Service has taken wonderful care of me every time I need service done on my vehicles. Mike is always very courteous, helpful, and informative. Always going above and beyond to make sure that all my questions are answered and concerns addressed. He also takes the time to make sure I am taken care of and informed if any surprises should arise during a repair/service. The technicians are top notch and a special mention of Matt Esber, a lead tech who Mike introduced me to, has done the best quality work and service on my cars every time. Mike Barcellona is a great Service Advisor and I will continue to have all my Porsche's serviced at Rusnak Porsche Pasadena More

I've had my last 3 911s serviced with Mike, and over that time he and the service team at Rusnak Pasadena Porsche have earned my trust. Mike is a no nonsense straight shooter and his goal is to ensure t that time he and the service team at Rusnak Pasadena Porsche have earned my trust. Mike is a no nonsense straight shooter and his goal is to ensure that your car is running perfectly. My 991 had some very random rattles and Mike and the team did some incredible detective work to quiet it, making sure I was completely satisfied and happy with the work. I've never seen anything like it. Mike really knows how important our Porsches are to us P-Car guys, and his manager John is right there to back him up. These guys have the cleanest shop I've ever seen and every single staff member I've encountered has been courteous and pleasant. There is not an ounce of pretension in the service department and I feel confident taking my cars to them. More

I have utilized the Rusnak Pasadena Porsche service department for 911's and Cayenne's. My SA Mike Barcelona is always available to meet our requests for appointments and on several occasions he will p department for 911's and Cayenne's. My SA Mike Barcelona is always available to meet our requests for appointments and on several occasions he will pick our vehicles, which helps with our busy work schedules. Mike informs me of any service updates or recommended repairs my 997 or the wife's Cayenne S may require. I would recommend Rusnak Pasadena Porsche for any 911 or Cayenne service. More

Jeff is always a pleasure to work with. He evaluates my service needs quickly and fairly and makes recommendations that I deem to be spot on. He goes the extra mile to ensure I am a happy Rusnak customer. service needs quickly and fairly and makes recommendations that I deem to be spot on. He goes the extra mile to ensure I am a happy Rusnak customer. I wouldn't go anywhere else - even now that my car is out of warranty. More