Rusnak/Pasadena Porsche

Best Porsche dealer in LA Rusnak and its GM Mark Umutyan are the most professional, knowledgeable and customer service oriented Porsche dealers in LA. I have purchased many Por Rusnak and its GM Mark Umutyan are the most professional, knowledgeable and customer service oriented Porsche dealers in LA. I have purchased many Porsche's from them over the past 35+ years and have been more than pleased with the service at all levels! More

New car We came to get a new Macan S and were very excited about the event. The sales people we dealt with at Rusnak where all very nice and professional. A We came to get a new Macan S and were very excited about the event. The sales people we dealt with at Rusnak where all very nice and professional. A major issue came up when we wanted to add my wife to the Porsche Connect. We spent 3 hours on the phone with the Porsche IT department and were not able to solve the issue. It was sad that this exciting moment was tempered by this event. More

Outstanding! In the last 2 years, I've purchased 3 Porsches through Stephen Rumph. He is 'the Best'. I look forward to working with Stephen as we continuee to be In the last 2 years, I've purchased 3 Porsches through Stephen Rumph. He is 'the Best'. I look forward to working with Stephen as we continuee to be Porsche owners. More

Great experience Brought my car in for a maintenance service as well as fixing the rear mirror. Cleo kept me updated time to time. Now I got a new car and will be look Brought my car in for a maintenance service as well as fixing the rear mirror. Cleo kept me updated time to time. Now I got a new car and will be looking forward to working with her. More

Did not stand by service No problems with car until brought in for service. After owning car for a full year with no issues, I picked up a coolant leak and a loose nut or part No problems with car until brought in for service. After owning car for a full year with no issues, I picked up a coolant leak and a loose nut or part object rolling around in the engine compartment area of car, after picking up for service. It seems obvious with timing of new noise of object rolling around loose that it happened at dealership. Instead, when I took the mechanic for a ride to listen to the piece rolling around in back they tell me it is a squeak from two fabrics rubbing together. My wife and boss both drove with me and thought it sounded like a metallic type part rolling around. I asked Cleo to take a test drive and she thought the noise was a rock or part rolling around too. Then there was the warning from Cleo that if the dealer spent the time to look for the loose item it was not covered by warranty. So for now, I am driving with new noise in car that dealer will not stand behind their work on. I have the feeling Cleo knows, and is pretty obvious with timing of new issue right after service, that the dealer caused the issue. As far as the coolant leak. It was covered under warranty. Cleo said the part would come in the next morning and would be ready in the afternoon. After 5:00 in the afternoon, after not hearing anything all day, I followed up with Cleo. She claimed part was delivered later than expected and would not be able to get to it until the following day. I said it would have been nice for me to know that sooner in the day if the vehicle was not going to be ready when scheduled. I don't know if I can even trust the part was delivered late reason. When I originally brought in for annual service at 7:30 in the morning, I was not given the inspection results until 2:00 in the afternoon. By then it was too late for my schedule to get additional item I wanted done completed. Cleo said, sorry, was a crazy day in service today. Maybe this is because I was lower priority as new customer? More

Great Service I came in with a flat tire and Cleo did a great job of keeping me updated, offering a shuttle and getting the job done ASAP. The car wash is always a I came in with a flat tire and Cleo did a great job of keeping me updated, offering a shuttle and getting the job done ASAP. The car wash is always an appreciated bonus! More

Average Took until 2:00PM to complete annual inspection to determine any additional work needed after dropping off at 8:00AM. Have the feeling my service was Took until 2:00PM to complete annual inspection to determine any additional work needed after dropping off at 8:00AM. Have the feeling my service was delayed because I dropped off vehicle while others that may have come in later and were turned around faster because they were waiting. More

Thourough check up of the stereo system Cleo was very prompt & precise. She was very easy to communicate with. Kept me updated on the status of the vehicle. Loved her service & professionali Cleo was very prompt & precise. She was very easy to communicate with. Kept me updated on the status of the vehicle. Loved her service & professionalism she handles the issue with the car. More

Great service and easy transaction From the start Jason was cooperative, knowledgeable and flexible. He made the transaction a breeze and very unlike any other dealership experience we’ From the start Jason was cooperative, knowledgeable and flexible. He made the transaction a breeze and very unlike any other dealership experience we’ve had. We decided to build our car and to our great surprise and delight it was ready a month early. To make things even better, Alex and Ronnie were terrifically helpful and an excellent finance team. More

Sales Experience I enjoyed working with Eric; he was very professional and highly responsive. While one of the Porsche keys turned out to be defective, he took care o I enjoyed working with Eric; he was very professional and highly responsive. While one of the Porsche keys turned out to be defective, he took care of us quickly. More