Rusnak/Pasadena Porsche

Good and very helpful All was good, only problem is getting car to me sooner. Wishing for faster delivery of my car. Transporter needs to communicate with day to day update All was good, only problem is getting car to me sooner. Wishing for faster delivery of my car. Transporter needs to communicate with day to day updates as to what when and where car is 😕 More

Porsche Annual Service Awesome service! The service advisor Cleo was extremely helpful, I did not have to worry about anything at all, great after service too, she followed Awesome service! The service advisor Cleo was extremely helpful, I did not have to worry about anything at all, great after service too, she followed up with right my service to make sure everything is fine! I will highly recommend this service center! More

Great service Great personal attention and service. Always a pleasure. Cleo is super responsive, keeps you informed and friendly. Stephen is also very accommodating Great personal attention and service. Always a pleasure. Cleo is super responsive, keeps you informed and friendly. Stephen is also very accommodating and works to get you exactly what you are looking for! More

Clean car Eric was great to deal with and would recommend to friends. All the staff were very friendly and helped with making it a smooth and quick transaction. Eric was great to deal with and would recommend to friends. All the staff were very friendly and helped with making it a smooth and quick transaction. More

Best Porsche dealer in LA Rusnak and its GM Mark Umutyan are the most professional, knowledgeable and customer service oriented Porsche dealers in LA. I have purchased many Por Rusnak and its GM Mark Umutyan are the most professional, knowledgeable and customer service oriented Porsche dealers in LA. I have purchased many Porsche's from them over the past 35+ years and have been more than pleased with the service at all levels! More

New car We came to get a new Macan S and were very excited about the event. The sales people we dealt with at Rusnak where all very nice and professional. A We came to get a new Macan S and were very excited about the event. The sales people we dealt with at Rusnak where all very nice and professional. A major issue came up when we wanted to add my wife to the Porsche Connect. We spent 3 hours on the phone with the Porsche IT department and were not able to solve the issue. It was sad that this exciting moment was tempered by this event. More

Outstanding! In the last 2 years, I've purchased 3 Porsches through Stephen Rumph. He is 'the Best'. I look forward to working with Stephen as we continuee to be In the last 2 years, I've purchased 3 Porsches through Stephen Rumph. He is 'the Best'. I look forward to working with Stephen as we continuee to be Porsche owners. More

Great experience Brought my car in for a maintenance service as well as fixing the rear mirror. Cleo kept me updated time to time. Now I got a new car and will be look Brought my car in for a maintenance service as well as fixing the rear mirror. Cleo kept me updated time to time. Now I got a new car and will be looking forward to working with her. More

Did not stand by service No problems with car until brought in for service. After owning car for a full year with no issues, I picked up a coolant leak and a loose nut or part No problems with car until brought in for service. After owning car for a full year with no issues, I picked up a coolant leak and a loose nut or part object rolling around in the engine compartment area of car, after picking up for service. It seems obvious with timing of new noise of object rolling around loose that it happened at dealership. Instead, when I took the mechanic for a ride to listen to the piece rolling around in back they tell me it is a squeak from two fabrics rubbing together. My wife and boss both drove with me and thought it sounded like a metallic type part rolling around. I asked Cleo to take a test drive and she thought the noise was a rock or part rolling around too. Then there was the warning from Cleo that if the dealer spent the time to look for the loose item it was not covered by warranty. So for now, I am driving with new noise in car that dealer will not stand behind their work on. I have the feeling Cleo knows, and is pretty obvious with timing of new issue right after service, that the dealer caused the issue. As far as the coolant leak. It was covered under warranty. Cleo said the part would come in the next morning and would be ready in the afternoon. After 5:00 in the afternoon, after not hearing anything all day, I followed up with Cleo. She claimed part was delivered later than expected and would not be able to get to it until the following day. I said it would have been nice for me to know that sooner in the day if the vehicle was not going to be ready when scheduled. I don't know if I can even trust the part was delivered late reason. When I originally brought in for annual service at 7:30 in the morning, I was not given the inspection results until 2:00 in the afternoon. By then it was too late for my schedule to get additional item I wanted done completed. Cleo said, sorry, was a crazy day in service today. Maybe this is because I was lower priority as new customer? More

Great Service I came in with a flat tire and Cleo did a great job of keeping me updated, offering a shuttle and getting the job done ASAP. The car wash is always a I came in with a flat tire and Cleo did a great job of keeping me updated, offering a shuttle and getting the job done ASAP. The car wash is always an appreciated bonus! More