Rusnak/Pasadena Porsche

Alex Manzari is excellent and helpful all the way with our purchase of the Cayman S our purchase of the Cayman S More

Absolutely great experience at Rusnak Porsche! Alex Manzari Thank you for pleasant car shopping experience. Alex Manzari Thank you for pleasant car shopping experience. More

My husband and I were eating lunch around Pasadena and just decided to take a look at the Porsche Macan (Chalk color) that we just saw on the street. Little did we know that because of our experience with just decided to take a look at the Porsche Macan (Chalk color) that we just saw on the street. Little did we know that because of our experience with Alex Manzari, we actually purchased that Chalk color Porsche Macan within a few hours! Alex was attentive but not pushy, professionally persistent and accommodating to our needs. Thanks Alex with not only getting the Chalk color, the model we wanted but also RED leather seats (that sealed the deal)!! I would highly recommend Alex if you go to the Pasadena Porsche dealership. More

Service and professionalism, beyond expectations. For me was an exceptional experience, very friendly, and sincere staffs , It was quite a pleasure working with everyone there specifically Mr. Bahm For me was an exceptional experience, very friendly, and sincere staffs , It was quite a pleasure working with everyone there specifically Mr. Bahman Afshin. He helped me get the best deal More

My buying experience at Porsche Rusnak was exceptional from the moment I walked in the door, I was greeted by multiple team members, to-their high level of professionalism and engagement, to the efficie from the moment I walked in the door, I was greeted by multiple team members, to-their high level of professionalism and engagement, to the efficiency in the buying and application process. I appreciated the level of diligence in every step of process I had time constraints so it was great to come in and be able to complete the test drive and purchase in record time. My dream sales team was lead by Sales Manager Joanna Rodriguez she amazing, responsive, and on top of every detail. She was available to meet early and it was like clock work. I worked with her along with Sales Partner, Kenneth Tran. He went above and beyond and drove me to the credit union to get a cashiers check, talk about amazing service. Finally the Finance Manager Sarsi was superb he ensured he answered every single question I had, he was patient to walk through each form and had great detail orientation when it came to numbers and signing the contract. Also really appreciate the kind gentlemen that put my plate holder on and the kind Porsche service staff! Highly recommend the Rusnak Porsche Pasadena dealership if you’re looking to buy or lease a Porsche, truly grateful for an exceptional car experience from start to finish! More

My service rep, Luis Carlos, Allen Khatchik and David Illya were experts and conscientious in helping me decide to purchase the GTS. They discussed the pros and cons of my various alternatives and I am v Illya were experts and conscientious in helping me decide to purchase the GTS. They discussed the pros and cons of my various alternatives and I am very comfortable with the outcome of my decision. I have been a customer of Rusnak for quite some time both with the Porsche people and the Mercedes Benz people. It’s been a pleasure dealing with them. More

I had a wonderful experience and I would highly recommend Rusnak in Pasadena to others. Rusnak in Pasadena to others. More

This was the most pleasant purchase of a car ever! We felt like we were valued and respected. The intricacies of the car were explained in simple language which was much appreciated. We felt like we were valued and respected. The intricacies of the car were explained in simple language which was much appreciated. More

Impeccable, professional, friendly customer service. The dealership itself is very comfortable and the staff are terrific. The dealership itself is very comfortable and the staff are terrific. More

I feel compelled to share my extremely disappointing experience with Rusnak. As a customer, I expected a certain level of professionalism and efficiency, but my recent encounter with this dealership has experience with Rusnak. As a customer, I expected a certain level of professionalism and efficiency, but my recent encounter with this dealership has left me frustrated and dissatisfied. My ordeal began when I purchased a vehicle from Rusnak. Upon completion of the transaction, I was promised that all necessary documentation would be promptly forwarded to the Department of Motor Vehicles (DMV) to obtain my permanent registration. However, this basic task turned into an ordeal that lasted far longer than anticipated. Despite making multiple phone calls to the dealership and repeatedly emphasizing the urgency of the matter, they consistently failed to provide the required documents to the DMV. As a result, my temporary registration, which was initially valid for a set period, ended up expiring due to their negligence. This left me in an extremely inconvenient situation, as I was unable to legally drive my newly purchased vehicle. I cannot stress enough the frustration and inconvenience caused by this dealership's inability to fulfill such a fundamental responsibility. Their lack of attention to detail and disregard for customer service is unacceptable. Not only did I have to endure numerous phone calls to follow up on the missing documentation, but I also had to deal with the DMV to rectify the situation caused by the dealership's incompetence. Furthermore, the dealership's lack of communication and failure to keep me informed throughout the entire process compounded my dissatisfaction. As a customer, I expect transparency and timely updates, especially when faced with complications arising from their own mistakes. Overall, my experience with Rusnak has been utterly disappointing. Their failure to provide the necessary documents to the DMV, despite my continuous efforts to resolve the issue, demonstrates a blatant disregard for their customers. I strongly caution anyone considering doing business with this dealership to think twice and weigh the potential consequences of their negligence. Ultimately, I regret choosing Rusnak and strongly advise prospective customers to explore alternative options that prioritize customer service and attention to detail. More